recommends a long article in CIO magazine on users who know too much and the IT leaders who fear them
. Dubbing the universe of consumer technology the "shadow IT department," the article highlights the extent to which the boundary between users' workplace and home have broken down. It notes the increasing clash — familiar to anyone who works in a company with an IT department — between users' home-grown productivity boosters and IT's mandate to protect corporate data. The inherent tendency of the IT department to want to crack down and control technology that it doesn't supply should be resisted at all costs, according to CIO. The article outlines strategies for co-existence. It just might persuade some desperate CIO somewhere not to embark on a career-limiting path of decreeing against gmail and IM.