wiredmikey writes "Andrew Jaquith has written a great analysis of lessons learned from the recent RSA Cyber Attack, from a customer's perspective. According to Jaquith, in the security industry, 'trust' is a somewhat slippery concept, defined in terms ranging from the cryptographic to the contractual. Bob Blakley, a Gartner analyst and former chief scientist of Tivoli, once infamously wrote that 'Trust is for Suckers.' What he meant is that trust is an emotional thing, a fragile bond whose value transcends prime number multiplication, tokens, drug tests or signatures — and that it is foolish to rely too much on it. Jaquith observed three things about the RSA incident: (1) even the most trusted technologies fail; (2) the incident illustrates what 'risk management' is all about; and (3) customers should always come first."