Not Just Healthcare.gov: NASA Has 'Significant Problems' With $2.5B IT Contract

schwit1 writes "According to the Inspector General, NASA and HP Enterprise Services have encountered significant problems implementing the $2.5 billion Agency Consolidated End-User Services (ACES) contract, which provides desktops, laptops, computer equipment and end-user services such as help desk and data backup. Those problems include 'a failed effort to replace most NASA employees' computers within the first six months and low customer satisfaction,' the report states (PDF). It adds that NASA lacked the technical and cultural readiness for an agencywide IT delivery model and did not offer clear contract requirements, while HP failed to deliver on multiple promises."

In a parallel universe

[arth1]

Those problems include 'a failed effort to replace most NASA employees' computers within the first six months and low customer satisfaction,'

Those problems include 'a failed effort to replace all Slashdot contributors' commenting system within the first four months and low customer satisfaction.

Sounds like some communication issues

[sandytaru]

NASA: We want you to make our computers awesome.
HP: How awesome?
NASA: The awesomest!
HP: So how awesome is awesomest?
NASA: As awesome as you can make it.
HP: Okay, that'll be two billion dollars.
NASA: Deal! Yay we get awesome new computers, and an an awesome new software system, that will do all sorts of cool things like be our ERP solution and our CAD software and our entire core infrastructure solution...
HP: Yay, we just made a ton of money! So.... what exactly did they want again?

I don't understand

[itsdapead]

Sorry - I don't understand the article. Too much text on the page confuses me.

Please could you re-print it with double-line spacing and a large bit of generic stock photography of a rocket or something so I know what it is about?

Maybe a big chunk of white-space at the top so I'm not confronted with a whole paragraph of text on the first screen.

Also, the screen appeared too suddenly and made me jump - which is dangerous because today is my first day wearing my big boy pants. Maybe more javascript effects would slow it down?

Yours,
A.N. Audience

Re:I hate Dice.com

[Anonymous Coward]

Apparently Dice contracted to HP to do the beta site.

Why not use Dice?

[RivenAleem]

They'd have it implemented already whether you wanted it or not.