NASA CTO Says Help Desks May Disappear 131
Lucas123 writes "NASA's Jet Propulsion Laboratory has placed its data, from photos of Mars to top secret government information, in 10 different public or private clouds. JPL's 5,000 workers have access to that data with any mobile devices they want to use, as long as it has first been secured. Because JPL's and other workforces are becoming more mobile, a help desk as it's known today may soon become unnecessary, according to JPL's IT CTO Tom Soderstrom. 'Have you ever called a help desk for your mobile device? What do you do? Probably, the first you do is Google or Bing it,' he said. 'If you can't get your answer there, you ask your friends who are like you. For us, that's the workgroup.'"
Re:Not to mention.... (Score:4, Interesting)
We are actively discouraged from using them, so naturally other resources will be sought, and found.
This is the new paradigm. First you provide something useful, then you make it suck, then you say 'well, no-one is using this anymore, so we'll scrap it'.
Bing it? (Score:2, Interesting)
Is that a choice people make or is it because Bing is being integrated into IE as default search engine? Last I checked, a very small minority "Bings" it.