NASA CTO Says Help Desks May Disappear 131
Lucas123 writes "NASA's Jet Propulsion Laboratory has placed its data, from photos of Mars to top secret government information, in 10 different public or private clouds. JPL's 5,000 workers have access to that data with any mobile devices they want to use, as long as it has first been secured. Because JPL's and other workforces are becoming more mobile, a help desk as it's known today may soon become unnecessary, according to JPL's IT CTO Tom Soderstrom. 'Have you ever called a help desk for your mobile device? What do you do? Probably, the first you do is Google or Bing it,' he said. 'If you can't get your answer there, you ask your friends who are like you. For us, that's the workgroup.'"
People still need help (Score:4, Informative)
Tom Soderstrom. 'Have you ever called a help desk for your mobile device? What do you do? Probably, the first you do is Google or Bing it,'
If that's true, then why do people keep calling and visiting my helpdesk for help with their mobile device!? "My email isn't syncing" "This thing is too slow" "This java-required website won't work on my phone, but it works on my desktop" "I reset the device like I read on Google and now I lost all of my files and applications"