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IT Management Always Blames the Worker Bees

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  • by Locke2005 (849178) on Tuesday January 18, 2011 @07:18PM (#34921852)
    If you do your job correctly, then everything runs smoothly and you don't get any attention (or credit) at all. But as soon as something goes wrong, it's obviously because YOU FUCKED UP, and you get LOTS of attention! Other than money, can anyone cite an upside to working in IT?
  • Re:God forbid... (Score:5, Insightful)

    by Anonymous Coward on Tuesday January 18, 2011 @07:23PM (#34921896)

    Sure they might do that.. If they were well paid and treated with respect instead of treated like a replaceable nameless cog in a giant machine.

    Silly... i know... But hey.. If you want respect and loyality from the worker... You have to show them some yourself.

    The workers are learning the lesson business is teaching them. Get whatever you can by any means. The only thing that matters is the bottom line.

  • by RsG (809189) on Tuesday January 18, 2011 @07:23PM (#34921898)

    Slashdot has always been that way. You (or we I guess) just got older. And blogs got more common too, so blogger opinion pieces went from being on a few sites to being absolutely everywhere.

    It isn't that the site has changed, it's that your memories of slashdot a decade ago are rose-tinted.

  • by thewiz (24994) * on Tuesday January 18, 2011 @07:50PM (#34922100)

    There are a few things I've seen in work places that really contribute to the bashing:
    1. Suits who won't talk to IT staff
    2. IT staff that won't talk to suits
    3. Both sides bitch about the other behind closed doors and the grapevine still passes the scuttlebutt
    4. Both sides having a superiority complex

    I'd encourage the IT staffs to go and talk with your management. You'll be glad you did.

  • Re:sigh (Score:5, Insightful)

    by tsm_sf (545316) on Tuesday January 18, 2011 @08:16PM (#34922326) Journal
    No, FOSS types love the BSA. Not only are they "vigorous" in promoting license compliance, but they're a walking billboard for the pitfalls of closed source/proprietary software.
  • Nothing new... (Score:4, Insightful)

    by Stormthirst (66538) on Tuesday January 18, 2011 @08:17PM (#34922340)

    This is nothing new. Any industry is exactly the same. Blame it on whatever you like.

    I used to work in IT - management would screw over the staff at a moments notice for no readily apparent reason.
    I now work in Healthcare - where managed screw over the staff at a moments notice for no readily apparent reason.

    It's called Capitalism.

  • Re:God forbid... (Score:1, Insightful)

    by HomelessInLaJolla (1026842) <> on Tuesday January 18, 2011 @08:30PM (#34922446) Homepage Journal

    If you want respect and loyality from the worker... You have to show them some yourself

    And, if it's "Burnie" or "French Fry" or "Pizzaface" who is promoting that line, then the first thing you do is go nuclear on him, go for his nuts, get him fired and sent out on the street to make him grovel and beg and let him learn what "respect" really is.

    That would exactly explain why I am homeless. Because "Burnie"/"French Fry"/"Pizzaface" began to ask for a little loyality and respect from the management--and we can't have that. From the other employees, sure, but from "Burnie"/"French Fry"/"Pizzaface" we don't have to put up with that crap! I want him fired!

  • by DaMattster (977781) on Tuesday January 18, 2011 @08:58PM (#34922702)
    I see this happen all of the time. It really comes down to the fact that IT workers in the U.S. have no power and virtually little recourse of any kind. IT could benefit from unionizing but there is such a pervasive culture of fear that it would never happen. Unions can prevent petty situations like the story above by setting hard and fast contractual rules with the force of law not some arbitrary HR policy. We are treated at best as an expendable asset and at worst, an intangible liability. I am in the process of starting my own business and if and when I get big enough, I plan to start a new trend in which the "throwing under the bus" mentality will not be tolerated!
  • by syousef (465911) on Tuesday January 18, 2011 @09:06PM (#34922792) Journal

    The same as every other department. The only difference between IT and accounting is the self-pity in IT.

    ...and the ratio of women to men.

  • by AK Marc (707885) on Tuesday January 18, 2011 @09:33PM (#34923050)
    Protip: every job is like that.

    Be a cop. If you do your job perfectly and nothing happens, no one cares. But if you do your job even averagely and something interesting happens, you'll likely get a commendation for doing your job. And if you screw up and manage to shoot an innocent person (or beat someone because they mouthed off), everyone else in your organization, including management, won't point the finger at you and sell you out like IT. They start throwing around words like "justified" and "resisting arrest" and "danger to himself and others" even if you tase some kid just for asking questions and saying "don't tase me bro."

    The great thing about your absolute assertions is that I only need prove one wrong to show your statement is 100% invalid. There are plenty of jobs out there where just doing your job will earn you accolades and not doing your job will get people to defend you, rather than hang you out to dry. IT may be a bit overpaid for an office admin position, but that's how most people see it. If you file everything perfectly, you'll get ignored. But file one thing wrong, and you'll get in trouble. IT is a high paid secretarial-level position. It's a waste of money, an expense that will never earn anything for the company, and they wish they could just replace you with a computer or something. But there are hundreds of other types of jobs out there, and they treat people much differently in them.
  • Re:God forbid... (Score:5, Insightful)

    by Opportunist (166417) on Tuesday January 18, 2011 @09:43PM (#34923124)

    You treat me like something you can squeeze work from and throw away when there's nothing left, so I treat you like something I can squeeze money from and throw away when there's nothing left.

    The prisoner's dilemma optimal solution applies. I cooperate and adapt. You cooperate, so will I. You defect, so will I.

  • Re:God forbid... (Score:4, Insightful)

    by arth1 (260657) on Tuesday January 18, 2011 @10:19PM (#34923316) Homepage Journal

    Ability to:

    • Make immediate decisions with little data.
    • Make tough decisions, and even recommend them.
    • Protect those below from other departments.
    • Condense and filter input from those below to be useful for those above.
    • Make "we're late and over budget" sound like "we make you rich".
    • Look interested and not bored for a second when an investor or customer babbles for six hours straight.

    Some people can, some can't. And yes, many managers fail at this too.

  • Re:sigh (Score:5, Insightful)

    by roc97007 (608802) on Tuesday January 18, 2011 @11:03PM (#34923530) Journal

    A former company of mine ran into this issue, and the issue was that over the years they had purchased from multiple VARs, some of which no longer existed. How do you ask your VAR to check your licenses, when the VAR has vanished from the earth?

    This isn't even rare. Any company that has been in business for a significant amount of time (say, since Windows for Workgroups) will have gone through several VARs, had churn amongst all personnel who might know about licensing, and couldn't tell you where all their licenses are if you put a gun to their heads. I guess in that case you just re-purchase some subset of your licenses every few years. This must be the "rental" model I've been hearing about.

    Even in cases where licenses were purchased directly from the vendor, the contract was sometimes vague as to exactly how many licenses of what type could be in use simultaneously. In the best of times it's a headache.

    It's "showing intent" that's missing from the equation.

  • by Anonymous Coward on Tuesday January 18, 2011 @11:20PM (#34923628)

    I agree with sibling. There are numerous ways to run a union. Furthermore, I'm of the opinion that unions have a bad rap because they piss off the top dogs in a company by demanding higher wages and healthy working conditions. And its these top dogs that then push this idea that unions are the root of all EVIL.

    For Joe Average, they're actually a godsend by ensuring workers have a voice. Are you really getting your money's worth by paying into union dues? Unless you've elected a dunce of a representative, of course you are! It ensures employees have a seat at the decision making table, rather than getting railroaded. (Ergo the bargaining table, not the 'employer (or employee) is 110% right' table)

    With IT making up such an important component of business now-a-days, there is no reason a worker should be treated like 80 hours per week, on-call weekends, cubicalized disposable refuse. Especially when you have CEO X crying out that they couldn't possibly afford unions, when he (and localized lackeys) still gets a massive end-of-year bonus.

    (Of course, in the hopes of not being fired/ever being hired, I'm posting as ac)

  • by DrgnDancer (137700) on Tuesday January 18, 2011 @11:25PM (#34923664) Homepage

    I don't agree with her response, just think she is more sympathetic than the others. My problem with the way the whole tale was presented was that the company's actions, which in my opinion were very nearly as bad as "Sally's" are glossed over as perfectly reasonable. Of course you outsource the entire department. Of course you don't tell anyone till the last possible moment. Of course you don't provide counseling or job search assistance.

    While their points about escalation of privileged and job separation are perfectly valid, their most "valuable" piece of advice for this one appeared to be "Watch your employees close when you're about to screw them, the sneaky bastard probably figured it out." They didn't even bother to mention being open and honest with your staff, providing transition services or any of the other things the company could have to done to prevent or cushion the proximal cause of the employee anger.

    Sure, watch people, especially people under stress. Sure, don't give people access to systems they don't need access too. Sure, make sure you know who has what keys. Also treat people with a bit of respect and don't fuck with them any more than you have to at a bad time.

  • Re:God forbid... (Score:4, Insightful)

    by afidel (530433) on Tuesday January 18, 2011 @11:29PM (#34923702)
    My current job is actually the first where I *don't* have a beer with lunch every day. The German's and French have been doing it for a very long time without their society collapsing. My current employer has a clause specifically excluding drinking on company time so I generally don't push it even though lunch is technically my time and the CEO's office has about $100k worth of wine.
  • Re:God forbid... (Score:5, Insightful)

    by kiwimate (458274) on Tuesday January 18, 2011 @11:52PM (#34923814) Journal

    The German's and French have been doing it for a very long time without their society collapsing.

    And the English, and the Australians, and the New Zealanders...

    I'm sure several more countries have similar attitudes, best described as "you're an adult, we trust you to behave yourself and make adult decisions, and if you don't, well, you're also adult enough to take the consequences". I just mention the places with whose work structures I'm personally familiar. The U.S., on the other hand...urgh...forget it, or at least on the east coast (everywhere I've worked, from Maine down to Georgia). In a country where personal rights are ferociously guarded, I don't know why this should be so, but I follow it so I won't get fired.

  • Re:God forbid... (Score:4, Insightful)

    by kiwimate (458274) on Tuesday January 18, 2011 @11:56PM (#34923832) Journal

    Otherwise known as "soft skills". I.e. not acting like a complete tool around those who live by the dictum "time is money" and thinking they're a lot funnier than they really are.

    You'd think this isn't that difficult, but every day I'm constantly amazed by how many people I encounter who handily demonstrate otherwise and then proceed to moan about their managers.

  • Re:God forbid... (Score:3, Insightful)

    by Anonymous Coward on Wednesday January 19, 2011 @12:38AM (#34924060)
    Some people say everyone deserves respect, even strangers.. but what they really mean is everyone deserves consideration.
  • Re:God forbid... (Score:4, Insightful)

    by ATMAvatar (648864) on Wednesday January 19, 2011 @03:05AM (#34924632) Journal
    That sounds like a problem that resolves itself, though.
  • Re:God forbid... (Score:5, Insightful)

    by gmhowell (26755) <> on Wednesday January 19, 2011 @03:33AM (#34924782) Homepage Journal

    No, the problem is that some Americans have not had an evolution in their moral makeup since the Puritans landed.

  • Re:God forbid... (Score:4, Insightful)

    by arth1 (260657) on Wednesday January 19, 2011 @09:10AM (#34926254) Homepage Journal

    Or decency, which indeed should be bestowed upon everyone, perhaps especially on those who don't deserve it.

    But respect? No, that has to be earned. That's what makes it respect. Like with love, you can pretend to respect someone, but unless you feel it, it will be a sham. And again like love, when it's mutual, it truly blossoms. If one part fakes it, it doesn't.

    In other words: No, I won't respect you in the morning. You haven't earned it. I will treat you with decency and consideration, though. Not because you deserve it, but because it's what's keeps me on the path from caveman towards civilization. May we one day get there.

"You don't go out and kick a mad dog. If you have a mad dog with rabies, you take a gun and shoot him." -- Pat Robertson, TV Evangelist, about Muammar Kadhafy