GoDaddy Registry Error Knocked Zoom Offline for Nearly Two Hours

A communication error between GoDaddy Registry and Markmonitor took Zoom's services offline for almost two hours on Wednesday when GoDaddy mistakenly blocked the zoom.us domain. The outage affected all services dependent on the zoom.us domain.

GoDaddy's block prevented top-level domain nameservers from maintaining proper DNS records for zoom.us. This created a classic domain resolution failure -- when users attempted to connect to any zoom.us address, their requests couldn't be routed to Zoom's servers because the domain effectively disappeared from the internet's addressing system.

Video meetings abruptly terminated mid-session with browser errors indicating the domain couldn't be found. Zoom's status page (status.zoom.us) went offline, hampering communication efforts. Even Zoom's main website at zoom.com failed as the content delivery network couldn't reach backend services hosted on zoom.us servers. Customer support capabilities collapsed when account managers using Zoom's VoIP phones lost connectivity.

Resolution required coordinated effort between Zoom, Markmonitor, and GoDaddy to identify and remove the block. After service restoration, users needed to manually flush their DNS caches using command line instructions (including the sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder command for Mac users).

I still have an old Zoom modem

[xack]

The original user of the zoom.com domain.

Re:

[OtisSnerd]

Now there's a thing I've not heard of in a long time. I had one decades ago, but ended up with various external US Robotics modems.

Re:

[antdude]

I still have a couple external modems as well. Well, one of them is 3Com brand which I got for free from work since it was never used. Haha. I was going to replace it, but I was evicted to move and never got a copper landline again.

And nothing was lost.

[klubar]

Zoom? Is that still a thing?

Re:

[Valgrus Thunderaxe]

Covid masking is still a thing in 2025, so yes, here we are.

Re:

[PleaseThink]

Well, I sometimes wore my covid mask in the winter. It keeps your face warm.

Re:

[sjames]

Yes, and people are still talking about Bernadette's arm trick.

Who the fuck

[OverlordQ]

still uses GoDaddy?

Re:Who the fuck

[CommunityMember]

still uses GoDaddy?

GoDaddy (actually a subsidiary) manages the .us domain space (so if you have a .us domain, no matter who you are paying for the registration, you are using GoDaddy's services).

Re:

[Valgrus Thunderaxe]

Who the fuck has a .us TLD?

Re:

[The-Ixian]

Basically any US business who wasn't able to get their preferred domain name in the .com TLD would be my guess.

I have seen many small businesses use the .us TLD (including my former employer)

Re:

[alvinrod]

Anyone who can think of a trendy sounding phrase or word that ends in an -us who isn't doing anything too shady. You can have all kinds of fun: foc.us, join.us, cens.us, oneof.us, on.us, therestof.us, curio.us, feed.us, thelittlemiss.us, supercalifragilisticexpialidocio.us. You can also make any number of political URLs in the form of politicianfucked.us.

If I've inspired you in any way you can go to compensate.me to pay a commission fee.

Re:

[CommunityMember]

Who the fuck has a .us TLD?

Well, apparently, zoom (as in zoom.us).

Re:

[Anonymous Coward]

Who the fuck still uses GoDaddy?

Anyone with a .US, .CO, or .BIZ domain is ultimately using godaddy, if not as a registrar, then at least because they manage those top levels.

As to who still uses them as a registrar, well they are still the largest one out there.
84 million registered domains with GoDaddy
18 million with Namecheap and 13 million with Tucows.

There's about 270 million generic TLD domains registered (that is, excluding country codes)
115 million of them are all with those top three companies. Not quite half but almost (43%?)

Tha