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JPMorgan Chase Disables Employee Comments After Return-to-Office Backlash (msn.com) 125

"JPMorgan Chase shut down comments on an internal webpage announcing the bank's return-to-office policy," reports the Wall Street Journal, "after dozens of them criticized the move and at least one suggested that affected employees should unionize, according to people familiar with the matter." The bank's senior executives announced in an internal memo Friday that JPMorgan Chase would require all of its roughly 300,000 employees to work full time from the office starting in March, with only a limited number of exceptions. More than half of the bank's full-time workers, including senior managers and those with client-facing roles such as branch workers, have already been working full time from offices. The move primarily impacts back-office roles such as call-center workers who had still been able to work remotely two days a week...

Many employees shared concerns such as increased commuting costs, child-care challenges and the impact on work-life balance. One person suggested that they should consider unionizing to fight for a hybrid-work schedule, the people familiar with the matter said. Soon after, the bank disabled comments on the article...

The bank's executives said when announcing the move that affected employees would receive a 30-day notice before they are expected to return to the office full time. They also said there will be a limited number of teams that can work remotely or on a hybrid basis if their "work can be easily and clearly measured."

The bank's executives said yesterday a limited number of teams can still work remotely (full or part-time) — but only if their work "can be easily and clearly measured," according to the article. But they also announced how they'd implement the new policy.

Affected employees will receive a 30-day notice before being expected to return to the office full time.

Thanks to long-time Slashdot reader AsylumWraith for sharing the news.
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JPMorgan Chase Disables Employee Comments After Return-to-Office Backlash

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  • Leave (Score:5, Insightful)

    by gweihir ( 88907 ) on Saturday January 11, 2025 @10:35PM (#65082043)

    You are not respected, they are even willing to sacrifice productivity and accept higher cost to be able to treat you badly.

    • Being unemployed is a much better option than having to actually go to work and do the job you are paid for. /s

      Don't like it? Negotiate a better contract that gives you what you want -just expect that you will give something in return for what you get.

    • by mjwx ( 966435 )

      You are not respected, they are even willing to sacrifice productivity and accept higher cost to be able to treat you badly.

      Except the employer owns your health care... by extension, owns you.

  • by PPH ( 736903 ) on Saturday January 11, 2025 @11:07PM (#65082073)

    Like their employees won't find a way to move the thread over onto X, Facebook, a subreddit, etc. And anonymously as well. The smart managers will leave the in-house feedback system in place. And even learn from it to address widespread employee concerns.

    • by Junta ( 36770 )

      I'm surprised they even commented on the company side. When we had that we'd always have two sets of discussion, the "official" discussion where sycophants sucked up to the most stupid and asinine leadership, and the real discussion in some other venue bemoaning the boneheaded and malicious stuff announced.

      • by Bert64 ( 520050 )

        The fact they commented on the company site shows how seriously this is affecting the employees.

        The dual discussion aspect is unproductive, since management is not aware of your private discussions they can pretend that noone is unhappy about it. Sometimes this is used as an excuse, but other times there's a genuine lack of awareness due to there being no feedback.

    • by mysidia ( 191772 )

      They should also leave the comment system open, Because suddenly closing it due to unapproving comments by employees can be seen as retaliation. If the comments constitute "Epicketing" or some other protected concerted activity, Then it is against the law for the employer to retaliate against employees over their exercise of those protection NLRB Section 7 rights.

      It's similar to the concept of closing down a breakroom.. Employers can generally close down break rooms, but it is Illegal to do so i

  • Why would they only measure the performance of people working from home?

    • by gweihir ( 88907 )

      Simple: Otherwise their blatant lies about "better productivity" in the office would become obvious. And they know they are lying.

    • I also wonder how do you performance measurements that are relevant. For example, DEX/DEM is the latest stupidness coming around which measures how often a user clicks on things on the screen to judge productivity. However, stuff like that is absolutely pointless when working with some things, especially when something that doesn't require constant user interaction like sysadmin tasks or tasks that are not constant hammering on a machine.

      Over the years of history, I've seen arbitrary KPI metrics, to measu

  • by jlseagull ( 106472 ) on Saturday January 11, 2025 @11:18PM (#65082095) Homepage

    "They also said there will be a limited number of teams that can work remotely or on a hybrid basis if their "work can be easily and clearly measured.""

    This is actually a horrifying admission that JPM cannot measure the work of virtually all their employees.

    OKRs aren't hard, people.

    I run a remote team of 122. Work from the moon, I don't care. We pay $400k-$500k TC and one of our employees lives on the beach in Portugal with a house they bought for $40k.

    But the flipside of OKR management not being political is that it's pitiless. Miss an OKR and you're fired.

    I would be using this opportunity to try and poach JPM people, but I don't interview them anymore as none of them can pass our tech interviews.

    • by timeOday ( 582209 ) on Sunday January 12, 2025 @12:22AM (#65082175)

      This is actually a horrifying admission that JPM cannot measure the work of virtually all their employees.

      I have no idea about banking, but in engineering you normally cannot.

      • You just have you hire managers that understand the roles they manage. Development managers should have a good idea how long things should take, what the pitfalls are likely to be, and who to pair up when needed to get things back on track. In ops, they need to understand incident response, on-call stress, triage, and operational vs project workflows. I imagine that physical engineering is similar in that they should understand enough to spot check the work, and know when someone is bullshitting a timeline.
        • by gweihir ( 88907 )

          The problem is that getting competent technical managers is even harder than getting competent engineers. And that is already very hard.

      • by gweihir ( 88907 )

        You really cannot. But you can sort-of classify people into "direly needed", "really needed", "meh", "easy to replace", "should be fired" and you need to do that with a strategic view and it needs to be done by other smart people.

    • I don't think a global company can be successful without having remote teams that are managed effectively (or at least satisfactorily).

      My company is data driven. Every objective has a KPI attached to it, so that we can quantify the results. A general philosophy of OKR starts at the highest level business objectives and goes down to the individual performance evaluations. Not surprising for a company doing metrics-driven decision making.
      That said, I don't think we're pitiless (maybe it seems so from my descr

    • by rta ( 559125 ) on Sunday January 12, 2025 @12:44AM (#65082197)

      I'm curious what field you're in.

      In startups i've found OKRs to be pretty hit and miss. Like you can set an intention of what you're going to do, but whether it works out or not is determined more by circumstance than anyone's effort.

      Like if a big contract shows up you change the roadmap to accommodate. Or you get to some part of the project and it takes 3 times as long. Or some key person leaves and now a whole branch of a project is basically delayed by 3 months. Or all sorts of things. And i don't say these as excuses. this is even w/ creative, skilled, hard working people who stay late, slay dragons etc.

      Maybe i should go toward bigger places. Having goals you can focus on for a couple of quarters at a time sounds nice.

    • >This is actually a horrifying admission that JPM cannot measure the work of virtually all their employees.

      What is truly odd about this... insane even... is that they can't measure the output so their solution is to be unable to measure it at the office instead of remotely.

      I dunno about you, but if I really want to, I can goof off with my manager watching right over my shoulder, because they don't understand my work at a technical level. What they know is whether or not the client is happy, and the cli

      • by Bert64 ( 520050 )

        People do goof off at the office a LOT, plus all the other distractions.

        But you have short sighted managers with delusions that just because you can see someone sat at a desk this somehow means they're working and not on facebook, slashdot, youtube or whatever else they might be doing.

        You also have the other way round - i had a colleague who was accused because he was seen spending a lot of time on youtube, but it was clear that he was watching informational videos directly applicable to his job role.

        From o

    • OKRs aren't hard, people.

      Actually, they are, apparently. You need objectives that make sense and don't go out of date. You also need key results that are actually possible, but also make sense. And then even if you can manage them you need to be operating in an environment where senior management don't keep changing srategy every 5 minutes, necessitating changing OKRs to match.

      OKRs can easily degenerate into a sort of monkey-see-monkey-do from some managers and an obnoxious system of micromanagement from ot

    • "They also said there will be a limited number of teams that can work remotely or on a hybrid basis if their "work can be easily and clearly measured.""

      This is actually a horrifying admission that JPM cannot measure the work of virtually all their employees.

      It's easier than that.

      https://www.macrotrends.net/st... [macrotrends.net]

      The company value increase since Covid is massively more rapid than prior. It's not like work-from-home is causing them some sort of financial distress. This is purely, 100% licking the Big Mac packaging to get any imagined molecules of food off it, while being morbidly obese.

    • Precisely. I currently remotely manage a remote team of 12. I have *no* trouble being aware of who is getting work done and who isn't. And we run circles around other engineering teams that are working from an office.

      My company is skeptical of remote work, but has been forced to accept it in order to find enough qualified people. They no longer question my team's ability to perform, and there is no longer any pressure on me to hire on-site people. The results speak for themselves.

  • by kenh ( 9056 ) on Saturday January 11, 2025 @11:22PM (#65082097) Homepage Journal

    at least one suggested that affected employees should unionize

    Right, go watch Norma Rae and then try to draw the parallels between her plight in the clothing industry with your in high-finance at Morgan Stanley. Perhaps take another moment watch the documentary on the Stella Dora bakery workers that struck for a year, then settled, only to see the company sold and the product line moved out of state.

    • Unions seem to be working out great for professional athletes with 7-figure salaries. Why shouldn't bank clerks get in on the action?

      Oh, and you forgot your bold emphasis point.

    • Re:Norma Rae (Score:4, Insightful)

      by Gibgezr ( 2025238 ) on Sunday January 12, 2025 @01:11AM (#65082213)

      Scaremonger a;ll you want, but it's simple: yyes, a union can, if they are morons, drive a company out of business. But that happens far less often than a non-unionized workforce gets taken advantage of by the company, and a company can easily keep a union out by simply treating peopel so well (including top-level pay) that they never want to unionize.
      So don't bother whining about "unions bad", they are, on balance, a necessary cog in the machine of capitalism.

    • Re:Norma Rae (Score:4, Interesting)

      by shilly ( 142940 ) on Sunday January 12, 2025 @04:27AM (#65082395)

      The unhappiest employees I know work for a big PE house. They earn 7 or 8 figures, not 6, and they are all miserable as sin. Like hospitalisation for ulcers and then chased for work in the hospital bed kind of miserable. They don’t enjoy their money because they’re in huge debt thanks to making side-by-side investments, they have no friends, they barely know their children and their spouses hate them, they spend all their time working or sleeping and barely take holidays or evenings or weekends, it’s just nightmarish, and by the time they decide they’ve had enough, they’ve ruined their health: the 40 year olds with $100m in the bank look like they’re 60. They are the brightest idiots around, and their and their bosses’ wild lack of EQ is infecting far too much of the modern world: everything from Rishi Sunak’s absurd attempt at running the UK as though the only metrics that mattered were financial (and fucking that up anyway) to those CEOs in India calling for 90 hour work weeks.

  • Employees will now be required to make a mandatory expense impacting the environment by consuming fuel on commuting to maintain our property values. We appreciate our employees commitment to taking a salary hit so that the board is not subjected to lower investment yields from unrealized capital gains tax on our real estate assets.

  • by Mal-2 ( 675116 ) on Sunday January 12, 2025 @03:10AM (#65082331) Homepage Journal

    They want to shed headcount, so they ratchet up the intolerable conditions until the desired number of people move on. If they actually cut jobs, they'd have to pay for Unemployment and maybe severances.

    • Bingo! You win. Remember that article Slashdot had recently about AI putting Wall Streeters out of work? It's going to affect lots of people in finance. It's up to the banks and investment houses how they want to trim headcount. Making them quit is certainly efficient.

    • by G00F ( 241765 )

      This is exactly what zions bank did, and when they didnt lose enough, they pushed hard to write people up for "same day" and eventual fire them with a list of trivial things like complaining of co-workers in 1:1 with a manager.

  • by geekmux ( 1040042 ) on Sunday January 12, 2025 @07:14AM (#65082529)

    So some employees can work remotely if "work can be easily and clearly measured."?

    And yet you’re sending call center workers back into the office?

    If you cannot clearly and easily measure a fucking call center worker with all the technology available today to do so, then you should be fired. Along with your incompetent middle-earth-management cube farmer boss who’s also too stupid to learn.

    How about we prevent RTO from happening until companies can clearly and easily prove how much environmental tax they should be hit with, forcing millions of tailpipes to start polluting like it’s 1999. For the sake of Control of course.

    • Y'all are drastically overthinking this.

      There's a large segment of the American population that thinks the following things:

      1) Some people are inherently better than others (because God, though most of them aren't actively thinking in those terms, it's still baked in to the underpinnings of American society)

      2) The 'inherently worse' people deserve punishment for being inherently worse, even if it's completely arbitrary

      3) 'Work' is a synonym for 'punishment.'

      So no, they're not trying to put people back into

      • 3) 'Work' is a synonym for 'punishment.'

        Speaking of punishment, my logic circuits have been getting hammered harder than a two-dollar whore on nickel beer night trying to grasp the arrogant hypocrisy of the RTO leadershit bragging about how “green” a company they are, deserving of all those environmental tax breaks they falsely get credit for to pad the executive bone-us slush fund with.

        Lets do an audit of all those “green” initiatives and figure out exactly where we should shove the RTO initiative of 10 million+ tailpipes

  • by newslash.formatblows ( 2011678 ) on Sunday January 12, 2025 @07:50AM (#65082547)
    If there's no way to quantify the value of your work other than someone keeping an eye on you the whole time you do it, do they even need that job? What the hell even is the job?
    • they say RTO allows management to measure productivity, but they don't say how RTO actually helps make that measurement. So it's a word game with a hidden agenda. I personally think that good teams can benefit greatly from a collegial office environment, mentoring, spitballing ideas, commeradery. The social aspect can be valuable, even enjoyable.

      But, that is not frequently the case . If you've ever worked in an office, you would know that people just play different games. There is more opportunity to cover
    • by Junta ( 36770 )

      They have people doing work that the managers do not understand and cannot determine if the work being done is really appropriate for the amount of time spent on it, or if they are outright being conned. They also know that in their heart of hearts if they were in the position of the employee, they would be conning the hell out of the manager, so they assume everyone is running a con if they can get away with it.

      They think that forcing people to sit at a desk with "nothing better to do" will cause them to

  • by GeekWithAKnife ( 2717871 ) on Sunday January 12, 2025 @08:39AM (#65082605)
    Remember we're all a big family working together as a team. Now shut up and pull. Good, balanced management message.
  • Chase is.

    No thanks, I'll work for somebody else.

  • . They also said there will be a limited number of teams that can work remotely or on a hybrid basis if their "work can be easily and clearly measured."

    The bank's executives said yesterday a limited number of teams can still work remotely (full or part-time) --- but only if their work "can be easily and clearly measured," according to the article.

    Sorry, repeating something isn't measured as more work.

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