Want to read Slashdot from your mobile device? Point it at m.slashdot.org and keep reading!

 


Forgot your password?
Close
typodupeerror
×
IT

After 11 Years, Atlassian Customers Finally Get Custom Domains They Don't Want (theregister.com) 40

Posted by msmash from the tough-luck dept.
Atlassian customers' eleven-year quest for custom domains continues, with the Australian upstart's proposed solution failing to satisfy. The Register: As The Register reported in 2022, Atlassian floated the idea of custom domains for its custom apps in 2011. Yes, 2011. The ticket for the change is called "CLOUD 6999" and has become infamous for the length of time it has remained unresolved. An unidentified wag has even made t-shirts bearing the CLOUD 6999 name. Atlassian promised last year to sort it out some time in 2023, and in February posted an update on its initial designs.

It hasn't gone down well. Atlassian's proposed solution requires "a company-branded domain name, a list of options for the 1st-level subdomain keyword, and a 2nd-level subdomain at your own choice." Atlassian cloud admin experience chap Luke Liu explained that structure as delivering URLs such as internal.support.acme.com or people.knowledge.acme.org. One of Atlassian's stated company values is "Don't #@!% the customer." But plenty of Atlassian customers feel well and truly #@!%ed by the custom domain plan. "The cloud roadmap specifically uses an example of 1 level," wrote one commenter on the 1,445-item thread discussing CLOUD 6999. "The team managing this seems to be completely lost and disconnected from the user base."
This discussion has been archived. No new comments can be posted.

After 11 Years, Atlassian Customers Finally Get Custom Domains They Don't Want More

After 11 Years, Atlassian Customers Finally Get Custom Domains They Don't Want

Comments Filter:

  • how about reasonable pricing (Score:5, Insightful)

    by awwshit ( 6214476 ) on Tuesday April 04, 2023 @04:07PM (#63425860)

    Hey Atlassian,

    I like Confluence. Our org has been using it for a long time, we host our own server and renew our license every year. For regulatory reasons, I cannot use your cloud services. After 2024, the minimum cost of a license for self-hosting Confluence will be $25000/year. I cannot spend $25000/year or more on Confluence. You've chosen to write-off long time customers like myself, which is something I won't forget. Good luck with your Evil Corp aspirations.

    -Awwshit

    • Re:how about reasonable pricing (Score:4, Informative)

      by ctilsie242 ( 4841247 ) on Tuesday April 04, 2023 @05:24PM (#63426048)

      This is exactly why the company I worked at previously transitioned away from Bitbucket, Jira, and Confluence. We had one of two choices:

      Going to an overpriced cloud solution where we had to pay for SSO as well. Even if we could afford it, we couldn't use it due to compliance, and a lot of regs that the cloud provider had to use.

      Use the Data Center edition which meant 100 or 250 seats minimum at crazy prices.

      In 2019, things were awesome, and Atlassian apps were something I could easily bring into a company, where less than ten people were for free, and it can go from there. Now, Jira has been replaced by GitHub Issues, Confluence is either SharePoint, MediaWiki, or RedMine, and Bitbucket is either GitHub Enterprise, GitLab, or even Gitea.

      • Re:how about reasonable pricing (Score:5, Interesting)

        by JaredOfEuropa ( 526365 ) on Tuesday April 04, 2023 @06:27PM (#63426188) Journal
        About 10 years ago or so, we used Confluence to our full satisfaction. Back then we had a 10k user license (might even have been unlimited), for $10,000 a year. That license now costs $230,000 a year self-hosted (which is being discontinued). On their cloud, it would be over $750,000 a year.

        Have they been acquired by Oracle when I wasn't looking?

        • I think they are looking to acquire Oracle in the next couple of years, they see more juice to squeeze there.

      • We dumped them and went with Microsoft. Not at all an improvement. I don't think it was dumped because of Atlassian, but some corporate IT guys who made a sacred vow to promote Microsoft and its cloud.

        • O365 is kind of hard not to use in a lot of environments. If you have Windows desktops and use Office apps its a no-brainer with hosted Exchange. Then a lot of plans also include Sharepoint, and a bunch of other things like Teams, etc. Then you look at the price of Atlassian products and decide the you already pay for Sharepoint and it is good enough. This leaves everyone a little bit less happy but helps the bottom line and the same shit still gets done.

          • Sharepoint for documents always felt like the worst of all worlds. It looks like release 1 of a product that might get better some day, except that it's very old and thus not version 1.

            We were acquired, at which point devs elsewhere in the mothership said "this is great, we want to use Jira and Confluence also!" Then a few months later the directive came down to ditch Atlassian and everyone go with Microsoft and Azure. I thought we were migrating but it turns out the rest of the company was on a diverse s

            • Its about bean counting. Atlassian is just expensive. I'm willing to pay a decent price for good software. When I compare the cost of Confluence to O365 and compare the value I get from each, Confluence is way, way overpriced.

          • Then you look at the price of Atlassian products...

            I had seen the name over the years, but I always thought it was some small to medium one-man project that did something I couldn't put my finger on. Today I learned that it is an expensive proprietary company that does something I can't put my finger on.

            ...and decide the you already pay for Sharepoint and it is good enough.

            We use to have one (and the only) HUGE Sharepoint fan in our IT department, but he no longer works there. We tried using Sharepoint as an issue tracker, and it was a HUGE failure. To say that it isn't even remotely usable as an issue tracker would be like s

            • Confluence is a wiki / knowledge base type platform. It has an easy-to-use rich-edit type interface. Anyone in the company can make a nice looking page easily. It has a good search feature and indexes uploaded documents too. It is a nice platform and works well, users like it. It is also the kind of thing that is difficult to migrate to a new system.

            • I scoped Modern SharePoint and PowerAutomate for a ticketing solution as sorts over the course of 3 days - and you are absolutely bang-on with the findings you've typed up here. SharePoint typically mimics that it might be OK at doing something, but upon scratching the surface, you'll soon discover that it does that thing terribly - absolutely awfully.

              So take a SharePoint ticketing system for example, sure! Spin up a list, a couple of columns, how hard could a ticketing system be? ... oh dear god, what h
    • 25k a year and they can't even manage dark mode.

  • Huh? (Score:4, Insightful)

    by oldgraybeard ( 2939809 ) on Tuesday April 04, 2023 @04:14PM (#63425880)
    What the heck was getting sold? Who was buying? And what were they buying?

    • Re:Huh? (Score:4, Informative)

      by Fly Swatter ( 30498 ) on Tuesday April 04, 2023 @04:16PM (#63425892) Homepage
      I think we have finally discovered Atlantis.

      • I think we have finally discovered Atlantis.

        I expected it to be a TLD, but it's actually a collection of custom domain names.

        We all know see.atl should be porn.

    • What the heck was getting sold? Who was buying? And what were they buying?

      I have no idea either, so I figured it would be at least be some interesting trivia to see if it could stump ChatGPT. It did.

      I'm sorry, I'm not sure what you're referring to as "their cloud 6999." Atlassian offers various cloud-based collaboration tools and services, including Jira, Confluence, Bitbucket, Trello, and more. However, I'm not aware of any specific product or feature they offer with the name "cloud 6999." If you can provide more context or information, I might be able to help you better.

      • CLOUD 6999 is a ticket number, not a feature. Specifically it's the ticket number for a feature request for users to be able to configure Atlassian products with a custom domain. Similar to eg how you can use Gmail with a custom domain. But what they got instead was that you can use a your existing domain and TLD, but you must choose a sub-domain from a set list, and must use a sub-sub-domain but it can be named anything you like.

  • Oh, that's nothing. Atlassian is the king of ignoring needed, basic functionality in the interest of more corporate licensing.

    I can't recall the specific functionality or the specific jira issue number right now, but there was (is) a jira issue to allow very basic search functionality. It was from, IIRC, 2008 or so. They haven't implemented it yet, but you can license a 3rd party (from Atlassian, of course) product which can sort of do something similar, for a lot of money.

    I found it easier to export litera

    • Why spend money to add features when you can make a store and take a cut when other people add features?

  • Give them another decade.

  • I read the article (Score:4, Insightful)

    by innocent_white_lamb ( 151825 ) on Tuesday April 04, 2023 @04:23PM (#63425908)

    I read the article. And I still don't get it.

    What's Atlassian and why would anyone care if they offer a domain with your company name in it or not?

    Most companies, large and small, have their own domain names already that get used for everything they want to do now.

    • Atlassian makes Jira (help desk, essentially), Confluence (KB/wiki), etc. Widely used products that are decent at what they do.

      They used to have options for self-hosting or cloud hosting. They're doing away with self-hosting because there's more money in cloud hosting. That alone ticked off a lot of customers. But many are happy with cloud hosting because it's less to worry about.

      The problem here is that companies want to use their own domain names instead of example.atlassian.com. They want to point to, sa

    • Re: I read the article (Score:5, Informative)

      by nsbfikwjuunkifjqhm ( 8274554 ) on Tuesday April 04, 2023 @10:19PM (#63426570)
      Atlassian provide software for IT companies (bug tracking, support tickets, wiki, version control etc). You used to be able to host their products yourself, but they increasingly pushed users to their cloud services. Most other cloud services allow you to configure it with a custom domain name, eg using your company domain. Atlassian took forever to implement it, and when they finally did, did so in a really shitty way, the end.

  • delayed and half assed that is Atlassian. Server come back we can work our own domains / sso / ldap / auth out.

  • Other cloud services have this same problem (Score:5, Insightful)

    by MobyDisk ( 75490 ) on Tuesday April 04, 2023 @04:44PM (#63425948) Homepage

    Lots of SAAS providers have this same problem and it is a serious trust issue. Employees of FluffyCorp are trained not to click on links to cloud services. But the training course is probably at http://fluffycorp-training.azu... [azurewebsites.net] and the survey is http://fluffycorp.surveymonkey... [fluffycorp...monkey.net] It's totally inconsistent. IT departments need to treat custom domains a basic security requirement.

  • WTF is Atlassian/Confluence/whatever ? I keep getting those emails at work about those, but none seem to make enough sense to waste time looking into them. For each project there's already tons of different systems/acronym soups, and yet can be done perfectly without, so what gives ?

    • They make jira, a bug tracking software. I don't know what the rest of this is. I also have no idea who cares about a DNS entry. I can 877 506 2011only assume that someone's ass was chapped by this, and they decided to post a half-assed story to dashslot.

      • Confluence is a documentation system, with some wiki like abilities. Like Sharepoint but not stupid. I found it useful.

        • I found it worthless as a documentation tool but I think that's bc we at our job didn't have the perfect use case for it. Nothing has actually been better for me than something mediawiki based (I suppose I'm a geezer that way, at 38yo lol) but TPTB moved us from that to Wordpress for some dumb fucking reason. But I digress.

          • We had an earlier wiki tool used before I started, and it was relatively decent - hyper links led all over the place and it looks like there was a stab at having some useful starting-page docs that helped you locate things. Confluence had the ability to do all that, and better, but at the start most people just dumped docs at it and it was confused and disorganized and you really had to rely upon search to find what you wanted. So head to the Software group and you'd see "131 child pages" to list.

            Sharepoi

  • Lost and disconnected (Score:3)

    by macwhiz ( 134202 ) on Tuesday April 04, 2023 @06:25PM (#63426180)

    "Completely lost and disconnected from the user base" might as well be Atlassian's corporate motto.

    They got a huge following in large part because of smart licensing: for a few bucks a year, you could get a legitimate 10-user license. At first that included support; they pulled back on that. But it meant you could do something useful with their products at home, become an expert, and then champion their products at work.

    Then they decided that they could either push people toward SaaS, or require them to buy very expensive enterprise licenses if they wanted to host their own instances. Now, if you don't want their limited "free" SaaS service, you're talking thousands for the minimum possible on-prem license.

    Talk about turning an asset into a liability...

    • They seem to be following the Adobe playbook... if there's a competitor that does something better than Atlassian does (which is most of them), don't improve your own product, just buy out the competitor and gradually neuter the acquired property.

    • Came here to make this comment...you expounded much better than I did lol.

    • So much this.. at my last employer, my team was using the 10 seat tier. Someone at corporate got wind of it, rolled it out thru the whole org, and within 2 years we were paying $20k/yr.

  • Lost & disconnected (Score:3)

    by x_t0ken_407 ( 2716535 ) on Tuesday April 04, 2023 @06:37PM (#63426220) Homepage

    "The team managing this seems to be completely lost and disconnected from the user base."

    Can confirm, having used Jira at work for more than 8 years...this tracks.

  • What about disabling the emoji feature? (Score:1)

    by Anonymous Coward

    We're already waiting for +3 years to get an option to disable the automatic insertion of emoji.
    https://community.atlassian.co... [atlassian.com]

    Everytime I file a critical bug report with a SQL query in it, Atlassians crapware automatically replaces parts of the SQL with emoji.
    Some manager must have gotten a hefty bonus for introducing this utter useless feature.

Slashdot Top Deals

Always look over your shoulder because everyone is watching and plotting against you.

Close