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Microsoft IT

Microsoft Office 365 Down For Some Users (twitter.com) 36

Thelasko writes: Microsoft is reporting an outage of Office 365, including Microsoft Teams. On its status page, Microsoft adds: Users may be unable to access multiple Microsoft services. User impact: Users may be unable to access multiple Microsoft 365, Azure, and Dynamics 365 services, including the Service Health Dashboard. More info: Any service that leverages Azure Active Directory (AAD) may be affected. This includes but is not limited to Microsoft Teams, Forms, Exchange Online, Intune and Yammer. Current status: We've identified the underlying cause of the problem and are taking steps to mitigate impact. We'll provide an updated ETA on resolution as soon as one is available. Scope of impact: This issue could affect any user.
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Microsoft Office 365 Down For Some Users

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  • /. still works, so we're fine :)

  • by Darkk ( 1296127 ) on Monday March 15, 2021 @05:15PM (#61162222)

    Same thing happened a few months ago when Microsoft rolled out the changes to the authentication servers. They said won't happen again as they put in safeguards. Uh huh.

    • by edis ( 266347 )

      Exactly authentication is where I am getting complaints about (and can't pass) on my macOS Mail client.
      Browser interface at the same time authenticated fine.

    • They said won't happen again as they put in safeguards.

      They said what won't happen again? That there would be outages? Or that there would be outages as a result of a specific change made by a specific person? If they said the former then they are idiots for saying it and you're a fool to believe it. If they said the latter then you really need to read the fineprint ;-)

      Never met a company in my life that promised no service outage. I'm suspecting if you actually look at what was said, neither have you.

      • by Darkk ( 1296127 )

        The difference is they caused the outage by rolling out changes to their servers without fully testing it. They did the exact same thing a few months ago. Google it.

    • Indeed. Reliability has sucked and support is gradually getting worse. Complaining to our account folks has generated some hand waving, but reliability continues to be an issue. Looking for alternatives.

  • rolling out a mitigation worldwide = rollback

    Did they need to force an back out of an bad update

    • That is what I was told.
      The vast corporation I work for is running a pilot programme on moving everyone to Office 365, so those people had nothing until about an hour ago.
      It will be very nice when it affects the whole company. It seems to be back up now though.
  • Also maybe routing fallout from the OVH fire?
  • by Anonymous Coward

    Just sayin'.

    • by nadass ( 3963991 )
      That would directly imply GOOGLE is responsible for Azure Active Directory being down... sounds legit.
  • This is what they signed up for when getting software as a service. The cubicles rejoice! No work, Microsoft is down! Log off and shoot rubber bands at each other on the boss's time.
    • by mmaug ( 817984 )

      The boss will just expect that you'll work overtime for no pay to make it up....

  • by sjames ( 1099 ) on Monday March 15, 2021 @05:27PM (#61162272) Homepage Journal

    Would you believe....364?

  • Thank goodness for Slashdot, since the thing that Microsoft is supposed to use to let me know why my users are having problems is stupidly based in the same system that has the problem. Friggin' idiocy.

    • by EvilSS ( 557649 )
      \r\sysadmin on reddit is my go to. If there is a issue with a major cloud service, it usually pops up in there pretty fast.
    • I've never seen a service status page that works. Not once in my life.

    • Perhaps even worse, look at the times currently posted on Microsoft's status page:

      Start time: Tuesday, March 16, 2021, at 7:15 PM UTC
      Next update by: Tuesday, March 16, 2021, at 2:30 AM UTC

      Both of those times are currently in the future, and the next update is before the start time, which certainly doesn't lend much credibility to anything else they have to say.
  • Deserve what they signed up for.

  • It's good to see that, in a koyaanisqatsi world, MS can still be relied on to do what is expected of them.
  • by neilo_1701D ( 2765337 ) on Monday March 15, 2021 @06:25PM (#61162508)

    My clients who are running Dynamics AX on-prem (the older AX2012 and AX2009 versions) never have problems like this. They have other problems, sure - like a client who rings me in a panic because his storage array started making weird noises the two drives failed, taking out his database.

    Fortunately, I'm in client care. I don't feel any pressure to upsell to clients the wonderful advantages of the cloud-hosted world, where Microsoft promises to look after your production systems for you - then pushes out a database optimization without asking to all companies that causes ledger postings to duplicate. This actually happened two weeks ago; Microsoft contacted companies saying that this was occurring and offering to fix the issue.

    Cloud computing is certainly "someone else's computer" - and you have no idea of the quality of the system monkey responsible for using stuff out.

    • My clients *snip* never have problems like this. They have other problems, sure

      Cloud computing is certainly "someone else's computer" - and you have no idea of the quality of the system monkey responsible for using stuff out.

      That's a fantastic non-sequitur post. Nothing like saying "our clients have problems" as a reason to put down cloud services because they also have problems.

      For 99% of the world out there that "other person's computer" is run by someone who knows far more about looking after computers than the underfunded IT department of a private company.

      I had a notification from company IT that several office services was impacted today including email. Had those kinds of notifications years ago as well, long before the

      • For 99% of the world out there that "other person's computer" is run by someone who knows far more about looking after computers than the underfunded IT department of a private company.

        The mistaken assumption is that the cloud services company isn't also facing "cut costs" financial pressure which results in disruption to end users/customers. The effects of this are seen in performance degradation from oversubscription, dropped features/products, low quality support and ultimately price increases to customers.

        It's very much a mixed bag in a lot of ways. A lot of on-prem problems could be dealt with if you could arbitrarily raise prices, cut features and impose other limitations.

        • That's not a mistaken assumption. For the cloud company the it's their product / service and hopefully their core competence rather than a business expense that just appears on their balance sheet and no one really cares about until it goes wrong.

          But I agree in principle, quality control is always an issue regardless if you outsource it to an "expert" or whether you employ said experts internally. The reality though is far too few people do the latter.

          • But I'm not thinking that cloud service providers containing costs generally leading to errors of competency (poor configuration, wrong products, poor operations, etc).

            I'm thinking that the desire to contain costs (while increasing profits) drives a worse experience for customers which is often no different in effect than having errors of competency. Features removed without warning, changes to features, reduction of features, performance degraded intentionally, the 1001 ways they can degrade the cloud exp

    • The reality is that while most people bitch about MS uptime (justifiably), it is still infinitely better than the vast majority of what enterprises and governments achieve themselves. The last outage I was working with an organization that bitched and moaned about the outage and how it wouldn't happen if they were still using the on prem versions. I carefully pointed out their own Datacenters were already on the 3rd complete outage for the year, each of which lasted hours longer than the Office 365 outage.
  • Won't affect me (Score:4, Insightful)

    by Sir Holo ( 531007 ) on Monday March 15, 2021 @08:36PM (#61162928)

    I use the paid-for versions of the Office apps, and they are working as per normal, so I'm not affected.

    This outage is one reason to not rent your software, and not to have it tied to an online connection.

    • by edis ( 266347 )

      I doubt this does make difference. My macOS Mail client would not authenticate against Exchange server.

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