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Google Network IT Technology

Google Services Including Gmail, YouTube Suffer Major Outage (bloomberg.com) 104

Services from Alphabet's Google experienced widespread outages around the world, preventing people from accessing Gmail, YouTube and other services. From a report: Errors ranged from "something went wrong" on YouTube, to "there was an error. Please try again later," when attempting to log into the company's mail product from about 6:30 a.m. in New York. Google tools were failing to load for users in the U.S., the U.K. and across Europe, but began functioning again for many people after about an hour. Google confirmed there was an outage for the majority of its services according to a Workspace Status Dashboard, which monitors the health of its products, but just before 8:00 a.m. it said functionality was restored to the "vast majority" of users. "We will continue to work toward restoring service for the remaining affected users," it wrote in a post on its service status page. It hasn't said what caused the problems.
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Google Services Including Gmail, YouTube Suffer Major Outage

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  • Not satisfied with giving O365 users a digital wedgie, APT29 going after G-Suite users next. :)

    Film at 11.

  • by xack ( 5304745 ) on Monday December 14, 2020 @09:11AM (#60829020)
    Too many services under one company. A video site shoudn't interfere with a mail service.
    • by tommeke100 ( 755660 ) on Monday December 14, 2020 @09:20AM (#60829052)
      true in way, but all their services are running on the same cloud infrastructure. Just like most huge services in the world are really running on maybe 3-4 cloud providers ( AWS, Azure, Google Cloud, ..). All it takes is some top-level DNS or router that glitched during an update to knock everything offline for 30 minutes.
      My educated guess is that's exactly what happened.
      • It wasn't DNS related. At least not externally. The sites would come up and provide content - they would display a "refined" error message. It was something internal to their systems.

    • by CastrTroy ( 595695 ) on Monday December 14, 2020 @09:38AM (#60829114)

      From what I understand it was an issue with their login service. So if you visit Youtube in incognito/private mode then it was working fine. In some ways using a common login system helps users manage all their services under a single account, simplifying logins, but yes, in cases like this, a lot of services that depend on a single login can be adversely affected if something goes down.

    • by hawguy ( 1600213 )

      Too many services under one company. A video site shoudn't interfere with a mail service.

      Sounds like you're arguing against cloud service providers entirely -- when Amazon has an outage it too takes down many otherwise unrelated businesses. Which is the same thing that happens when GCP goes down.

  • Maybe I checked too late, but it was back by the time I tried it.
    • And no one died due to lack of youtube for 30 min.
      • And no one died due to lack of youtube for 30 min.

        Why are you so confident about that assertion?

      • by jabuzz ( 182671 )

        Depends the hardware vendors (well Dell and Lenovo) all have there serving howto videos on YouTube,. Which is great on two accounts. Firstly on new hardware or rare procedures you can familiarise yourself with the procedure before you go into the data centre so you are not dicking around trying to work out which screw where needs to be removed so you can change part X. Second I have an excuse to have a YouTube tab open :-)

        Anyway if YouTube is down that might delay me fixing something, which could in rare in

    • by Anonymous Coward

      too bad. I had hoped that it would be down for a few days. Then uses might get the idea that putting all their eggs in the cloudy basket is just asking for trouble.
      Cloud services should be 99.{five nines}% reliable. After all, many mainframe sites can get that so why not cloudy stuff?
      Given the downtimes that almost all popular cloud services have had at least one outage this year they aren't getting the uptimes that people expect.

  • Russian Hack (Score:3, Interesting)

    by Bigbutt ( 65939 ) on Monday December 14, 2020 @09:14AM (#60829036) Homepage Journal

    With the Treasury hack through SolarWinds, supposition is Google's issue might be related.

    Microsoft, FireEye confirm SolarWinds supply chain attack: https://www.zdnet.com/article/... [zdnet.com]

    [John]

    • I don't think google is running their back end from Windows.

      • by jfdavis668 ( 1414919 ) on Monday December 14, 2020 @10:24AM (#60829286)
        Of course not, they use Chrome OS.
        • by leonbev ( 111395 )

          Dumb question... did Chromebooks even work during the Google outage? I couldn't get into GMail or any other Google service that required a login, so I'm wondering if that impacted authentication for those devices as well.

          • Dumb question... did Chromebooks even work during the Google outage? I couldn't get into GMail or any other Google service that required a login, so I'm wondering if that impacted authentication for those devices as well.

            You can log in offline. If you're already logged in, pretty much everything would work fine without authentication, except where the actual content you're trying to get to (e.g. Gmail) is behind authentication. Google Docs, etc., would work as long as the user had offline usage turned on.

  • because I'm not logged into anything Google. Their account system was down. Single sign on sucks, not just now.
  • It hasn't said what caused the problems.

    Didn't have this problem when Luddites ruled the world.

    • Re: (Score:2, Interesting)

      by Anonymous Coward

      This is interesting .. from the BBC. The cause of the problem is unclear. However, while it lasted, users were still able to access the websites' landing pages in "incognito mode", which does not store a log of the users' browsing activity.

    • Amazing what a difference a decade makes. 10 years ago a 30 minute hiccup in service in an internet company would be par for the course and barely noticed. Now everybody loses their minds over it.

      If we weren't all internet junkies before then we sure are now, god forbid it ever goes down indefinitely.

      • by Junta ( 36770 ) on Monday December 14, 2020 @01:36PM (#60830072)

        The problem is over time, we pile more and more eggs into fewer and fewer baskets.

        20 years ago, an outage of this nature would have impacted a very specific logically related portion of a web experience. Alta Vista went down, and one web search site went down, you went onto another and no other services really noticed.

        Now, a datacenter having a problem in Virginia may knock out internet presence of thousands of companies and services.

        Or some part of a mistake in Google knocks out 'the' search engine the internet uses, online school for thousands of schools, youtube, online meetings for thousands of companies, car navigation, email, and probably a litany of other services.

        The outage itself may not be a huge deal due to duration, but it illustrates just how fragile we have let the online ecosystem become.

        • Yes and no. Whether we drop a carton of eggs once a year, or simply fumble an egg once a month the resulting impact from the outage is the same. The issue isn't we've got too many eggs in one basket, the issue is we have dramatically increased our desire to have omelets for breakfast.

          i.e. The rate and scope of service outages isn't the issue, it's that we've become wholly dependent on those services. I look to the 2017 wannacry as an example. Maersk went down hard and ceased being able to process shipping c

          • by Junta ( 36770 )

            The issue being that the eggs all in one basket greatly limits potential for backup plans and makes those backup plans more severe in their impact.

            Google absolutely should not have this much dominion over so much of the internet. Whether by mistake or on purpose, they can kill a lot of the online ecosystem.

            Having only a couple of popular CSPs is pretty bad too. Microsoft and Amazon are ultimately responsible for way too much online infrastructure.

            Sure, a lot of tasks that don't inherently have a hard depend

  • by wrongstatistics ( 7538004 ) on Monday December 14, 2020 @10:20AM (#60829268)
    Knowing how slow Slashdot usually is, this must have happened at least 3 days ago.

    And will probably be reposted tomorrow.
  • by burtosis ( 1124179 ) on Monday December 14, 2020 @10:21AM (#60829270)
    Google engineer: Hmm, servers are down. I’ll just goog... oh wait.
  • Because when was the last time anyone here ever spoke to a human at Google.
    If all humans were replaced and only an "AI" was running the show, would we even be able to tell? (OK, it mostly does, at this point.)

    Can anyone check if the Sundar's eye glows red when you punch it?

  • The Google internal tracking system went down, which tracks and links all user activity globally against all their services and every app and web page which shows Google ads. Since the entire point of Google's existence is to track everything you do in order to monetize you, they simply shut down their services. If they cannot monetize your activity then what's the point?

    Actually I came across this code on the dark web that was stolen from Google:

    if (trackUserActivity(data) == false) {
    print(

  • Yeah, but, DuckDuckGo.com still worked fine.

  • I noticed that my Google Nest Hub stopped responding to voice commands during the outage. I couldn't turn my "smart" lights on and off this morning because of it.

    Why does turning a friggin light bulb on and off require an Internet connection to Google? Something like that should work without Google's servers, since both the Google Nest Hub and the "smart" light are on the same Wi-Fi network.

  • You mean I can't watch my favorite pet videos? Oh the humanity!
  • AWS had an Outage less then 30 days ago is MS next? Be for the end of 2020?

  • Comment removed based on user account deletion
  • the best comment I saw was teacher saying they didn't know what to do, can't email parents, can't message students, can't conduct class when Google Classroom down. I just grinned, though. Its amazing GC held up as long as it did.
  • I had this happening to me for days a couple of weeks ago. Something like that. Very annoying. Sometimes it would just about get to where it would paint the gmail screen and then error. Other times it was an immediate error. Eventually everything was fine.

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