Lightroom App Update Wipes Users' Photos and Presets, Adobe Says they are 'Not Recoverable' (petapixel.com) 205
An anonymous reader shares a report: This morning, multiple readers wrote in to alert us to a major Adobe gaff. It seems the latest update to the Lightroom app for iPhone and iPad inadvertently wiped users' photos and presets that were not already synced to the cloud. Adobe has confirmed that there is no way to get them back. The issue first cropped up on the Photoshop feedback forums two days ago, when the Lightroom app on iOS was updated to version 5.4. A user named Mohamad Alif Eqnur posted asking why all of his photos, presets, and watermark data had been removed after updating to the most recent version through the iOS app store. This was followed by replies from other users saying that the same thing happened to them, whether or not they were subscription based or free. One user posted to Reddit's r/Lightroom subreddit saying that they had lost "2+ years of edits" after the update.
"I've talked with customer service for 4+ hours over the past 2 days and just a minute ago they told me that the issue has no fix and that these lost photos are unrecoverable," wrote the user. "Adobe is unbelievable some times. All I got was a 'we're sincerely sorry' and nothing else. 2+ years of photo edits just gone because of Adobe and all they give is a sorry, lmao." esterday afternoon, at 4:30pm Eastern Time, Adobe officially confirmed the issue, explaining that customers who updated to Lightroom 5.4 on iPhone and iPad "may be missing photos and presets," that those photos and presets are "not recoverable," and that they "sincerely apologize" to users who have been affected by the issue. Version 5.4.1 has already been released, fixing the issue, but it can do nothing about the lost data.
"I've talked with customer service for 4+ hours over the past 2 days and just a minute ago they told me that the issue has no fix and that these lost photos are unrecoverable," wrote the user. "Adobe is unbelievable some times. All I got was a 'we're sincerely sorry' and nothing else. 2+ years of photo edits just gone because of Adobe and all they give is a sorry, lmao." esterday afternoon, at 4:30pm Eastern Time, Adobe officially confirmed the issue, explaining that customers who updated to Lightroom 5.4 on iPhone and iPad "may be missing photos and presets," that those photos and presets are "not recoverable," and that they "sincerely apologize" to users who have been affected by the issue. Version 5.4.1 has already been released, fixing the issue, but it can do nothing about the lost data.
Backups ... (Score:5, Insightful)
... what photographer doesn't backup?
Re:Backups ... (Score:5, Insightful)
iPhotographers
Re:Backups ... (Score:5, Informative)
... what photographer doesn't backup?
iPhotographers
Actually, that's not far from the truth. Almost a decade back, when Apple first added support for over-the-air backups on iOS, everybody asked why they didn't support Time Machine. But Apple stuck to their guns and here we are a decade later with that half-a**ed iCloud backup solution as the only real way to fully back up an iOS device. (Well, you can manually back up to a computer using iTunes, but that's such a pain that nobody does it more than occasionally.)
The real problem with backups on iOS is that Apple forgot the first rule of backups:
If you have only one backup, you have no backup. If you have two backups, you have one backup. And so on.
The fatal flaw that makes iCloud nearly useless as a backup solution is that it does not keep prior backups. As soon as you make a new backup, your old one is gone. And your phone is backing itself up to iCloud daily, in a manner that is outside the user's control. What this means is that as soon as something goes wrong, you have to IMMEDIATELY stop everything you're doing and wipe your device and restore the whole device from the last backup, or your data is GONE.
And of course, there's no way to partially restore a backup, either, again because iCloud backups were designed almost exclusively as a solution for the physical loss of a device, rather than as a solution for data recovery when things go wrong. So if you've been doing other things on the device since the last backup, you get to choose between what you lost and everything you have created since that backup.
I guess the iOS team assumed that somebody would eventually add a local backup option, and that iCloud Backup was good enough for emergencies in the interim, but then nobody ever got around to it. I don't know. Either that or they were really greedy and knew they could make more money on cloud storage than by selling Time Capsules. Hard to say which.
Either way, Apple completely screwed up the backup story on iOS to the point that no non-jailbroken iOS device can ever POSSIBLY be considered a serious tool for anything other than media consumption. It is absolutely NOT suitable for professional use as a content creation tool, because the backup story is a complete joke. So although I may mock Adobe for their poor quality control, I have to really wonder why anyone would trust an iOS device as their only copy of anything.
iOS is for playing around. And if you're doing editing of photos in Lightroom, the intent is that your main copy is on your computer, and the metadata changes are getting synced back to your computer. The iOS device is little more than a smarter VNC client. If you're using the tool it any other way, you're doing it wrong, and Lightroom should really prevent it from even being POSSIBLE to do that, because properly backing up iOS devices is so completely unrealistic that users are just setting themselves up for data loss.
Re:Backups ... (Score:5, Insightful)
The problem is, disaster recovery backups are fundamentally a joke, because most data loss is not caused by some catastrophic death or loss of hardware. Pop quiz: If some crucial file gets corrupted because of a bad flash memory cell, the odds of noticing it before your next backup are:
The correct answer is likely C.
Most disasters aren't discovered instantly. Some piece of software or hardware goes rogue and starts deleting data or corrupting database records or whatever. Then a week or a month or a year later, something doesn't work, and you realize you've lost everything. That's why anybody who depends on technology for their income (actual professionals, in other words) should be keeping multiple versioned backups of everything, extending back for months, if not *years*.
I mean yes, a disaster recovery solution is better than nothing, but in practice, I can count the number of times in my entire life that I wanted to wipe a device and restore everything on zero fingers, and the number of times I've had to restore a lost or stolen device on one finger, whereas I restore a single file from backup every couple of months or so. Having actual, proper archival backups has saved my backside more times than I can count.
Either way, my complaint is not so much that Apple didn't provide a better solution, so much as that the platform is so locked down that no one else but Apple even CAN provide a solution. Apple needs to either provide Time Machine support in iOS (or some other backup to SMB) or they need to provide support for full-device third-party backups so that someone else can. Until then, I consider the operating system to be a toy, suitable for content viewing, maybe content acquisition under limited circumstances, but never content creation.
Re:Backups ... (Score:5, Insightful)
Re:Backups ... (Score:5, Funny)
What if you drop your phone in a champagne cooler?
What if you're being chased by midgets in tuxedos and you slip and your iPhone slides under the wheels of a cannon being used in a Napoleonic war reenactment?
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Re:Backups ... (Score:5, Funny)
Actually did that once. Drop it in a champagne cooler I mean, not the other thing with the tuxedo and war reenactment.
My friend had pictures of the Napoleonic war incident but then she upgraded her Adobe Lightroom.
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Actually did that once. Drop it in a champagne cooler I mean, not the other thing with the tuxedo and war reenactment.
My friend had pictures of the Napoleonic war incident but then she upgraded her Adobe Lightroom.
" Pics or it never happened! "
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Too bad, the other one would have been so much more interesting.
Re:Backups ... (Score:5, Funny)
What if you slip and fall through your own asshole and hang yourself?
Then please delete all the pictures on my phone.
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There are robust backups on iOS - you can backup to iCloud, or iTunes, or encrypted iTunes. (Encrypted iTunes is best as it saves everything, includi
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So there is a backup but you can't access it? When you leave important stuff to automation it's always a good idea to verify how it works and it actually does what it says it does. As far as am I concerned there is no backup unless I test and can recover.
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I agree with you, but for the record, dropping your idevice into water means that it's about 90-95% recoverable, even though apple will tell you it's not, and tell you that everyone who tells you it is are scammers.
You need to go to your local specialist non-apple certified repair/data recovery shop to do it however.
Some of them even have youtube channels that showcase the process. I've seen some serious shit on those channels, like phones recovered from oceans, and even phone which was filled with blood of
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As this is for pictures "not already synced to the cloud", my take is that this is only for pictures that are pretty new. As in a few hours.
Re:Backups ... (Score:4, Insightful)
I am not a professional photographer - but I've done my best to always follow one rule: I keep my photos on my camera's memory card until they've been copied to my computer and that computer's photo directory has been backed up externally.
There is a second rule I've been trying to follow for the past several years, as well: Find and use non-Adobe software whenever possible.
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I am not a professional photographer - but I've done my best to always follow one rule: I keep my photos on my camera's memory card until they've been copied to my computer and that computer's photo directory has been backed up externally.
There is a second rule I've been trying to follow for the past several years, as well: Find and use non-Adobe software whenever possible.
I am in the same situation and feel the same way. To follow the first rule I have three memory chips for my camera. At the end of a photo session I upload the contents of the chip to my workstation, put the chip at the back of the queue, place the chip at the front of the queue in my camera and erase it. My workstation is regularly backed up onto normally-offline storage.
To follow the second rule I use The Gimp, Imagemagick and Darktable.
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I work in computer graphics field, and Gimp and ImageMagick are pretty crappy even fir technical work, but certainly crappy for basic photography work,
I have found ImageMagick to be superb for image manipulation. If you need a GUI as a crutch, it's not ideal. But if you want the precision and repeatability of a programmed solution, ImageMagick presents its API in a range of languages and it's easy to then do things like hook the picture into a database. This is immensely better that manually digging through adobe menus, to export a file, then load it into another program to load it into some content management nonsense that can talk to a database.
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THIS....so much this!!!
And the good thing is that now, there are very viable alternatives to most all Adobe products, for professional work, that are NOT on the rental model like all of Adobe CC is.
Examples:
Affinity Photo [serif.com]
Affinity Designer [serif.com]
Affinity Publisher [serif.com]
On1 RAW [on1.com]
Capture One [captureone.com]
Davinci Resolve [blackmagicdesign.com]
(Davinci Resolve has video editing, color grading (best in business) a
We do, others don't (Score:2)
I keep my photos on my camera's memory card until they've been copied to my computer and that computer's photo directory has been backed up externally.
I reckon the proportion of people who do that is roughly the same as the proportion who post on slashdot
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Make this rule -1:
Never ever update any software unless there is a new feature you want, a bug you want fixed, or a security hole you want patched.
Make this rule 0:
Whenever an update is released, wait as long as you can stand to apply the update, at least as long as it takes someone else to update and report they have no troubles.
The way to do it is to have a dev box that is not the same as your prod box.
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I used to know several who used Aperture, before Apple discontinued it. But they would still round-trip stuff through Photoshop at times.
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I have...see my list of replacement tools just below your post.
There are very VIABLE alternatives on a professional level for Adobe products such as PS and LR.
Affinity Photo and ON1 RAW / Capture One work very well and in many ways faster and better than PS/LR since they have new built from the ground up engines....
Subscribing to Adobe products have yet to produce anything earth shattering as far as capabilities yet since
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I've never met a professional photographer who doesn't use Photoshop and Lightroom
Dude, I've met professional photographers who didn't even use digital cameras, much less Photoshop and Lightroom. :-)
They thought they were backing up (Score:4, Interesting)
what photographer doesn't backup?
Lots of people are somewhat careful about backing up photos.
I could see people getting a false sense of security that working with Adobe, the photos would be safe.. also Lightroom Cloud, and Lightroom for mobile are all advertised as a means to keep your photos safe since they sync up to the cloud... so by using this product, they actually though they were backing up!
What is less clear to me, is are edits to photos, and Lightroom configuration itself also not synced to the cloud? It sure seems like they would be, especially since part of the appeal I think is you are supposed to be able to edit on an iPad and then carry on editing on a desktop... so it seems like most data would have been synced?
I actually have a subscription to Adobe but I never wanted to use the cloud part, so I've really just used it for Photoshop and Lightroom Classic - thus I've no experience with the actual mechanics of Adobe sync to judge how much might have been lost by the average user.
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Being careful is backing them up. Easy as hell to turn on Google Photos/iOS Photos/Dropbox/OneDrive photo backups and it works close to immediately. That's being careful.
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Those who use Adobe products which decided to make it cloud based for no real good technical reason. Other than a high monthly fee to use the product.
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Adobe went into the subscription business to make profits, yet it really has not done that well. The subscription model is disjointed. The subscriptions for cloud space are separate from the software subscriptions. The subscriptions for tablets are different from the subscriptions for general use. The lightroom software in gen
News flash (Score:5, Insightful)
If you don't have backups, you will eventually lose your data. If Adobe isn't the cause, it will be something else.
Re:News flash (Score:4, Interesting)
Doesn't mean forgive and forget though. I foresee legitimate lawsuits against Adobe here, especially if this due to a rush to get the update out with minimal QA (Agile!).
Re:News flash (Score:4, Insightful)
The problem with lawsuits is you have to be able to prove damages. When all the evidence has been erased with no method of recovery, damages could be awfully hard to prove. And, if you can recover the data via some other means, then obviously, the damages are negligible. No matter which way, you're screwed.
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Re:News flash (Score:5, Informative)
Actually, to win a lawsuit, you have to prove two things. Damages and liability. Photos have a non-zero value. Add it up, there are your damages. Liability isn't going to happen. The license agreement spells out that they have no liability for anything - forever. There are no laws that make software companies liable for software bugs. If there were such laws, some or all the "no liability" clauses in the license agreement might be unenforceable.
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What, exactly, is the non-zero value of photos? There is no intrinsic value to a photo.
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Well, if you are a pro photog...and sell your images, they can have a LOT of value.
If these were images for a contract you are working on, well that's value you can add up quickly.
If you sell your images for thousands of dollars that's value I should think you could show, etc.
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Photos which do not exist, and for which you have no evidence they ever existed, have no value. And even if you could prove the photos existed, even for a professional photographer, 99% of the photos (at least) will have no value.
Suppose that the SD card in the camera failed instead of this software bug. You really think the card manufacturer is going to have ANY liabilty for your lost data? No way. At best, you might get a free SD card.
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Liability disclaimers do not necessarily hold up in court.
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M'lud, I wish to sue Adobe for billions of $$$ for all my photos wot they lost.
Adobe: what photos?
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If you have multiple customers with the same complaint, and there are news reports of this bug, the judge and jury won't be doubting this and assuming it's just a conspiracy.
Damages can be punitive as well. Get a class action together and Adobe is going to feel the pain (especially if they can't even afford decent testers in the first place).
In short, Adobe is not immune, and no one should be apologizing on Adobe's behalf or celebrating them for screwing up their customers.
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I don't often feel sorry for Adobe but "I spent 4 hours on the phone and the deleted files didn't magically come back." OK, maybe I just feel sorry for the customer service person who had to deal with all that crap.
Re:News flash (Score:5, Insightful)
You feel sorry for the $11 billion per year software development company that couldn't be buggered to do QA testing properly, destroyed years of their customers' data (costing them who knows how much revenue and lost work), and then couldn't muster anything more than an 'we're sorry' in response?
That's seriously fucked up.
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You feel sorry for the $11 billion per year software development company
I don't feel sorry for them (the 11B company.) If it's not a bug, it's a feature -- and listed that way.
Latest version notes:
Fixed lots of problems.
Frees up more space on phone than ever before.
Completely changed the UI again since it's Tuesday.
Re: News flash (Score:4)
I don't disagree, but there's a reasonable expectation that a company will not reach into my device and delete my work, even when I'm updating the software I use to create it.
Both sides were idiotic. But was it more stupid for Adobe not to test their software properly, or for users not to back up?
Some criminals may be stupid, but stupidity (for better or worse) is not criminal. Adobe's stupidity may make them liable, though.
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I feel sorry for the Tech guy who has to say he cannot find the files, after giving management a rejected proposal to improve backups.
We need more equipment upgrade these servers. Management, we will see if it will be in next years budget, no promises.
A problem happens, they fire the Tech Guy because he is 1. Not a team player. 2. Possibly sabotage the process out of spite for not getting his way. 3. Lost the data 4. Failed to convince the management that is firing him, that they really needed the new equi
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Well, if corporations are just people, and they can donate all this money because they're composed of all these people, when the board decides to give money to a politician, they're just exercising their employees' rights to free speech.
It's okay, they're employees, so they'll share our political opinions or we'll fire them and get someone else we can claim to speak for.
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I bet a great number of those people have backups. It's called iCloud, and it'll back up your device so that in the event of theft, breakage, and plain old "it died" you have a relatively recent backup from the last time that you were connected to WiFi and locked.
What it doesn't do is provide a set of historical backups from different times so that in the event that an application destroys its
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A backup that stores just the most recent copy is no backup. A good majority of user errors are not recognized immediately,
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It literally is. You're just moving the goalposts after being called on it.
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I'm professionally editing code, and I specifically do not save changes with fresh filenames. That's what version control is for.
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However you are paying Adobe a lot of money to manage your data.
They are the ones that should be managing your backups. While a lot of photographers are good with computers, they are not and shouldn't be expected to be IT System Administrators. Especially if a big company says they will hold onto your data and keep it safe, for a rather large monthly fee.
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Exactly this.
Synching to a cloud or other storage is so bloody effortless now (IIRC if you have an android device, I think it DEFAULTS to clouding your pics/videos) there's really no excuse whatsoever.
I can *absolutely* see "I'm pissed because I lost a week's work!" (with monster graphic files that hadn't finished uploading).
I cannot feel much sympathy for "I lost 2+ YEARS worth of work".
Gaff (Score:5, Informative)
This morning, multiple readers wrote in to alert us to a major Adobe gaff.
gaff
noun
a stick with a hook or barbed spear, for landing large fish.
gaffe
noun
an unintentional act or remark causing embarrassment to its originator; a blunder.
I guess what Adobe has done is... both?
Re:Gaff (Score:4, Funny)
Your bean pedantic.
Re: (Score:2)
They are the SAME word etymologically.
https://www.etymonline.com/wor... [etymonline.com]
https://www.etymonline.com/wor... [etymonline.com]
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Ah, I see your gaffe. You're thinking of gaffer tape.
Adobe's UI/Service has been trash for years (Score:3)
If Adobe's products weren't so technically sophisticated on the backend, they would've gone out of business ages ago. Photoshop is a usability nightmare. Lightroom is vastly inferior to Apple's (now defunct) Aperture. Adobe makes garbage software, but they have some technical features that are basically impossible to live without if you're a certain sort of artist, and so they continue to do dumb garbage like this and just shrug. They simply do not care about your user experience for a single instant.
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Lightroom is vastly inferior
Thanks for the opinion. I switched from Aperture to Lightroom because my opinion is the exact opposite like yours. The reality is neither are "trash", you just have a preference that isn't being met.
They simply do not care about your user experience for a single instant.
No they don't care about *your* user experience. They clearly care about *mine* since Adobe invests very frigging heavily in UI development based on feedback from actual professionals working with their software, and the result is a UI that *I* find highly intuitive and incredibly easy to use.
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I am a programmer, and it pisses me off, because an initial learning curve isn't a big deal if it means 20+ years of putting those skills to use, without throwing them out and starting over every year.
Stability is way more important to end users with work to do than "new hotness"
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Consisten
Does anyone bother to test anything anymore? (Score:4)
Re:Does anyone bother to test anything anymore? (Score:5, Insightful)
Maybe it's a race condition that wasn't caught by their testing.
I think there's too much reliance on testing (and user feedback!) to find bugs, and not enough on good design to prevent them in the first place.
"Testing shows the presence, not the absence of bugs." --Edsger W. Dijkstra, 1969
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Maybe it's a race condition that wasn't caught by their testing.
Race to the bottom, perhaps. I remember reading some of Adobe's software's credits back when, and from one version to the next they went from random names in the credits to mostly east Indian names. Coincidentally I changed careers, so I didn't have to deal with it anymore. Then they went to cloudy/subscriptions after that. I suspect they have been focused on cutting costs (e.g., American salaries); perhaps they made a few too many cuts. My company is dealing with the train wreck resulting from its fi
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If you have a test condition that can catch 100% of edge cases in all scenarios on all platforms taking into account all user unique characteristics then why are you posting on slashdot rather than lying in your mansion swimming in a pool of money for having solved one of the world's unsolvable problems! Don't waste your life here.
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Crapware.... (Score:3)
I remember a time when Adobe made really good software. That was a long time ago. These times, basically all their coding seems to be "cheaper than possible".
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That was a long time ago - certainly not in this millenium. By 2000-ish, Adobe's main way of "competing" had completely switched over to "acquire competitors, then neglect and gradually bury their products".
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Indeed.
I think we can start suing over this stuff (Score:2)
These people are getting away with negligence and gross incompetence.
Time to put up a fight against it
Affinity - Adobe Alternatives (Score:5, Informative)
Great software. Good prices.
Affinity Photo (like Photoshop) - https://affinity.serif.com/en-... [serif.com]
Affinity Designer (like Illustrator) - https://affinity.serif.com/en-... [serif.com]
Affinity Publisher (like InDesign) - https://affinity.serif.com/en-... [serif.com]
Available for for Mac and Windows, and some for IPad. Free trials available.
There are also open-source alternatives (GIMP, Inkscape, Scribus).
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So every app except Lightroom which is the one being discussed?
Snapshots and backups!!! (Score:2)
Come on, folks! Between snapshotting filesystems, automated USB and network share backups, etc etc, there is no reason to still be losing data this way.
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But which of those are available as standard on iOS devices?
Suggested headline (Score:2)
Adobe users shit a brick!
Trust (Score:2)
Survey (Score:2)
It was wonderful, thank you! I became CEO and married a supermodel! Now, please give me some more free money!
I'd like to point out there is a 5TB drive (Score:2)
from Western Digital (portable external drive) for about $100.
Now you have less of an excuse for not backing your crap up.
Adobe has a history of doing this. move on. (Score:2)
If you're storing your data on Adobe's apps or cloud, you're asking for trouble. They're not reliable. Their community forums are just full of incidences where user data was deleted and unrecoverable. There've also been many situations where a misunderstanding on how syncing works ends up making users find they're missing data and do not know how to recover it from an archive. Because of that, they end up having to redo a lot of work which they aren't able to replicate.
2019:
https://community.adobe.com/t [adobe.com]
There are two kinds of people in this world. (Score:5, Insightful)
the invisible hand (Score:2)
No sympathy (Score:3)
Live by the cloud, die by the cloud if you don't have backups.
backup software has been invented, you know? (Score:2)
"Adobe is unbelievable some times
Says someone who hasn't heard that backup software exists, apparently.
Nothing digital is safe until it's stored on at least three seperate storage devices in at least two seperate physical locations. Treat anything else as temporary data that can and eventually will get lost.
Sure it sucks if a software update deletes your data. But if this goes to court, the defending lawyers first question should be: "Do you have backups?"
Recovery (Score:2)
Each image files has a specific MIME at a designated offset in the header starting at it's file offset.
You can scan the entire drive directly using
I assume that it doesn't actively overwrite the data.
But but but (Score:4, Informative)
But but but it's the cloud and everything is safe in the cloud. Nothing can ever be lost from the cloud!! Your data is always backed up in the cloud and it.....wait, what? It's all gone?
LOL at Adobe for hosing their paying customers, and LOL at the dingdongs who didn't bother to back their important stuff because they thought Adobe had their back.
Too funny, lol.
backups (Score:2)
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You know, if you are serious, and not trolling...you are aware you look like an idiot, right?
Maybe not millenials, but GP is right (Score:2)
Twenty-year career developer here. In my experience, this does describe the current generation of younger / mewwer programmers *in general*, compared to the last generation:
--
have by large no concept of regression testing, or software testing of any kind. Its the "we'll just push an update" generation.
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DevOps ia supposed to include automated testing as part of the release pipeline. Hopefully more people start taking that seriously, and understand the testing needs to be comprehensive, especially for regre
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Twenty-year career developer here. In my experience, this does describe the current generation of younger / mewwer programmers *in general*, compared to the last generation:
While cute, kittens make terrible software developers.
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> kittens make terrible software developers.
Citation needed.
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My experience was that lots of programmers, of all ages, didn't have a good idea of software testing. Its value is also something you learn as you get experience, so it would make sense that older good developers are better at it than young good developers.
Re:This is why you dont let millenials code (Score:5, Insightful)
I refuse to hire anyone 20-35 to code any critical infrastructure, ever.
Is that because you're an utter moron who picks people based on age rather than skill? Fuck me I hope you don't actually have anything to do with critical infrastructure. Wait... California.... power issues... Oh wow. I just figured out where you work.
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Are there any ethnicities or religions you also discriminate against for similar reasons? Sexual orientations perhaps?
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The photos didn't 'disappear from that one company', it disappeared from the users phones. It says that right in the second sentence, highlighted and underlined.
Followup - iCloud restore works, if backup before (Score:2)
I do have to wonder though, if it's not possible to restore to an iCloud backup of your phone from before the Adobe release, which would get your photos back and then install the latest Adobe update which does not remove photos any longer...
As a followup, after some reading of the Adobe forums, this does actually work - if you can reset your device and restore from an iCloud backup of your phone from before the Adobe app nixed your photos, it will restore your photos and settings on the device, along with i