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Will Hot-Desking Kill Your Company? (forbes.com) 280

"If you hate your company, its employees and the shareholders then go ahead and introduce the latest management fad: Hot-desking," writes Forbes contributor Simon Constable. "It's a better way to destroy the firm than inviting Russian hackers to rob you blind.

"The bigger the company, the faster the damage will occur with hot-desking."

Hot-desking is a working arrangement where employees have no assigned desk. Each morning you get a workstation based on that old standby, first-come-first-served. If you show up at 5:30 a.m. then you'll likely have your pick. Later than 9 a.m., then probably you'll get what's left even if that means working apart from your colleagues. The theory behind this idea is that it provides companies with increased flexibility in managing office space. With some exceptions, the drawbacks vastly outweigh any benefits.

I know this having witnessed decades in corporate jobs, including a role at one employer that implemented such idiocy. It sends the message that employees don't matter. Employers frequently say their employees are their biggest asset. But when the company can't even be bothered to let you have a permanent desk, then the opposite message is sent.

He cites other more specific problems -- like the fact that no one can easily find anyone, making it harder to hold quick impromptu discussions or ask for help. And it also becomes harder to explain to employees why they can't just work from home.

The article concedes hot-desking "probably works just fine" for small companies with just a handful of employees. But "the bigger the firm the larger the inefficiency that is caused. A company of 50 people might see only minor problems from hot-desking, while one of 50,000 will likely see massive dysfunction throughout the institution..."

"If you see a public company introducing hot desks as a way to add flexibility or save money across the board, then be afraid for investors. Why? Because the profits quickly suffer in a dysfunctional company."
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Will Hot-Desking Kill Your Company?

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  • Fortunately, my company is so backwards they won't jump on this until everyone else has long abandoned it, which means I have time. They are only now starting trial runs of open concept bays full of desks.
  • by Dirk Becher ( 1061828 ) on Saturday June 22, 2019 @02:49PM (#58805494)
    • by gweihir ( 88907 ) on Saturday June 22, 2019 @08:46PM (#58806854)

      It is pretty obvious that it is a massively bad idea. The problem is that the incentives for upper management and the selection criteria for people to get into it are utterly perverted. It is pretty much like complete incompetence on how to run a company is a requirement now and has been for a while.

  • by QuietLagoon ( 813062 ) on Saturday June 22, 2019 @02:50PM (#58805496)
    ... it is about reducing the office space costs. Period. Full stop. Oh for the days of old, when everyone had their own cubicle...
    • by Registered Coward v2 ( 447531 ) on Saturday June 22, 2019 @03:01PM (#58805538)

      ... it is about reducing the office space costs. Period. Full stop. Oh for the days of old, when everyone had their own cubicle...

      A lot depends on the nature of the work. Consulting firms where staff is on the road 80% of the time and working from home most of the rest of the time have used hot desking or hoteling as we called, for a long time. I've seen firms share a desk when two people work different days on a scheduled basis; it saves space and money without impacting your work as long as both parties follow some common sense rules. It makes no sense to waste money on space that is unused most of the time. Now, if you work in the office every day then it makes no sense to force people to find desks each time.

    • ... it is about reducing the office space costs.

      No doubt. Has anyone ever claimed otherwise? I know open floorplans and cube farms are often sold as ways to increase collaboration but they too are often really about reducing floor space per person.

      My other issue with hot-desking is ergonomics. I have a keyboard, mouse, and monitor set up just the way my wrists and neck like it. I wouldn't expect anyone else to find my configuration especially comfortable. How would I deal with that, have a locker where I stash my keyboard and mouse overnight? And actual

  • Productivity (Score:4, Informative)

    by Anonymous Coward on Saturday June 22, 2019 @02:52PM (#58805500)

    In descending order:
    1- Office
    2- Cubicle
    3- everything else

    Processes and leadership impact productivity the most. Seating arrangements are just bullshit solutions that don't make up for the lack of processes and leadership.

  • by logicnazi ( 169418 ) <gerdes@inv[ ]ant.org ['ari' in gap]> on Saturday June 22, 2019 @02:54PM (#58805508) Homepage

    So literally the parody from Snowcrash about the way the caricatured residual federal government was inefficient (taking the desks on first come first serve).

    • by davecb ( 6526 )
      Alas, it actually happens to companies that need to cut costs really quickly. Sun realized they were falling behind on price:performance, and the first symptom the employees say was hot-desking. the second was selling it to Oracle
      • by gtall ( 79522 )

        The conversation at the Oracle - Sun sellout went something like this:

        Oracle: we'd like to buy your company, why should we?

        Sun: Ummm...we got really good hardware...and...and...Java.

        Oracle: Java? Whazzat?

        Sun: (Sun's C-Suite dudes look at each other, then turn to Oracle): Java? It's big, really really big, the future of computing, it will put Microsoft in its place.

        Oracle: So there's big money to be made on it?

        Sun: Oh, yes, fer sure, big money, big money, yup, trust us.

        Oracle: Okay, if you are sure.

        Sun: (Sun

        • by davecb ( 6526 )
          Actually, Oracle was a huge Java user at the time: they wanted it and the (Fujitsu) SPARC processors many of thier customers were using at the time, rather than losing all that business to IBM.
  • Any of the hipsters behind this "hot-desking" care to explain how do I manage personal stuff like a notepad or an extra pair of glasses in a "hot-desk-ed" environment? Am I supposed to take them home at the end of the day or amI lock them in some locker? And since every employee DOES need a desk eventually, where are the savings? Man, I hate management fads. Some months ago the company I work for decided to introduce "team nicknames" (because that's what Twitter does) and now I have to remember that the "l
    • Re:Personal items? (Score:4, Interesting)

      by Livius ( 318358 ) on Saturday June 22, 2019 @03:15PM (#58805598)

      Lockers. Because your employer has the same level of respect for its workers as adults have for teenagers still in high school.

    • by bondsbw ( 888959 )

      On the plus side, if you don't have personal items, then you won't have to worry about clearing out your desk when you are laid off.

      Oh wait... that's not a plus side...

    • by Junta ( 36770 )

      Currently working at a place like this. It just doesn't feel good.

      Rationally, they provide a nicer (though smaller) desk and it's not like designating a desk would be any big obstacle for them to decide to lay someone off. I didn't do much with my desk area anyway.

      It has an effect though, feels vaguely awkward all the time as not having a designated space just *feels* tenuous.

      As to the cost savings, between people being in and out of meetings, vacations, people being out sick, working from home and basica

      • It has an effect though, feels vaguely awkward all the time as not having a designated space just *feels* tenuous.

        It is like taking a soldier's helmet away. The helmet makes them feel safer, gives them greater courage.

        An office, or at least a desk, is territory. It makes people feel safer, like they belong there.

  • I guess it could work as long as every employee has their own laptop and the "desk" are an eclectic collection of tables and chairs, sofas, bean bags, floor mats, white boards, etc... Which may be rearranged and moved about at will.
    It's going to take a lot more floorspace than going with assigned desks but it could work quite well.

  • by p51d007 ( 656414 ) on Saturday June 22, 2019 @03:01PM (#58805544)
    First come first serve....trying to get people to get their sooner, in hopes of getting a bit more work out of them.
  • by l0n3s0m3phr34k ( 2613107 ) on Saturday June 22, 2019 @03:02PM (#58805546)
    I'm assuming that a company doing this would HAVE to have an all virtual desktop system in place, or else nothing would ever get done as most of the day would be taken up by re-installing applications. I suppose you could issue everyone a laptop, although laptops to effectively run CAD/CAM, 3d modeling, etc are not cheap. It would be a nightmare making this secure, with no way of really implementing department-level VLANs, proper print server mappings (oh, my secure printer for my 800-171 printout is now 3 floors away!), etc. Would need to have roving x509 authenticated network ports; this would be a nightmare. I could see this for perhaps a sales team, but developers, engineers, and infrastructure IT staff...
    • In places where they even think of hot desking, usually it is management who thinks workers are fungible. Mainstream Web apps for example, or Java programming. Things that really don't need much specialized equipment. You use 802.1x or maybe even internal VPN-ing to get the network secure, and the physical machines can be anywhere in the building.

      Of course, wait until you get a network group that uses sticky MACs for "security", and managers into hot desking. Fun times ahead.

    • At my former employer where they went partially to hot desking, all of the engineering work was already done in VMs in the datacenter and every employee was issued a laptop for the office apps. You were effectively required to take the laptop home with you since there weren't many secure locations to leave them. (The cafeterias had some metal lockers with small laptop-sized compartments. The wooden lockers for people personal effects were not considered secure for this purpose.) The printer queues were also

    • I suppose you could issue everyone a laptop,

      In the software development world, that's already happened. In fact, unless you're running heavy duty engineering or modelling apps, it's already happened.

      I think the last time I wanted a real desktop computer was probably a decade ago. Docking station, sure, but I much prefer taking my computer and work environment with me.

  • If you combine this with work from home then is it viable? You have desks that serve a portion of the employees at site and then any are free to work from home part time and when they come into the office they grab a hot desk. Add on some general coffee bar and other common areas to fill it out along with conference rooms and breakout rooms.

  • Ya, sure. (Score:5, Insightful)

    by fahrbot-bot ( 874524 ) on Saturday June 22, 2019 @03:12PM (#58805576)

    Employers frequently say their employees are their biggest asset.

    Rules to live by at work: You need to start looking for another job ...

    • Whenever management says, "Employees are our most valuable asset"
    • If your office/job starts to increasingly remind you of potential or, more alarmingly, actual Dilbert strips
    • Your employer starts doing Employee Engagement Surveys
    • Your employer starts doing surveys/meetings on how to increase productivity (Answer: Stop asking and let me get back to work)
    • Your daily 5min Scrum meetings last longer than 10min - every fucking day
    • You have daily Scrum meetings (personal preference, I think they're dumb - generally)
  • by jader3rd ( 2222716 ) on Saturday June 22, 2019 @03:12PM (#58805578)
    Laptop keyboards kill productivity. Being productive requires a desktop with at least two monitors.
    • Laptop keyboards kill productivity. Being productive requires a desktop with at least two monitors.

      One group of programmers at my previous job had 2, sometimes 3, 24" monitors each.
      Invariably, one monitor only displayed Outlook full-screen. Huge waste of money/space, if you ask me.

      Somehow, I've always manged to be highly productive with only one monitor -- and Emacs.

      Agreed on the laptop keyboards though.

      • One monitor, emacs, and dozens of xterms.

        I originally started using emacs in the 90s because I could do "New frame on display..." and give it the LAN address of my laptop's X11 server. This is great because then when I show the same buffer in both frames, I can live-edit in both, save in either one, keystrokes appear in both at the same time. So I could pace back and forth and type on whichever keyboard was closer when I had an idea.

        But even just with one monitor, it is very effective for editing multiple f

      • by Anonymous Coward

        The utility of dual monitors depends on multiple factors. Personally I prefer dual 16:9 1080P wide screens to be oriented vertically for coding, particularly SQL. As long as the bezel is thin enough to not be disruptive it works quite well.

        For most spreadsheeting or other tasks which require referencing one document while inputing information into another document, or monitoring progress bars and ping -t windows, two 4:3 1600x1200 screens, or a minimum of two 4:3 1280x1024 screens is highly functional.

        16:9

      • Emacs isn't a properly vetted 800-171 compliant software package. At my workplace, you can get fired for using something that isn't properly vetted.
      • by Blue23 ( 197186 )

        One group of programmers at my previous job had 2, sometimes 3, 24" monitors each.
        Invariably, one monitor only displayed Outlook full-screen. Huge waste of money/space, if you ask me.

        A classic blunder it not to realize that equipment is cheap and people are expensive.

        Cost of a monitor - under $300 depreciated over 3 years - so $100 a year. Total compensation (including health care, PTO, bonuses, training, etc.) of a programmer. At least $60K. Amount of money earned due a 1% increase in efficiency? $600/year. So with very pessimistic assumptions, that monitor has completely paid for itself after 2 months and is earning money after that. And that's assuming replacing every three ye

    • Laptop keyboards kill productivity. Being productive requires a desktop with at least two monitors.

      My thinkpad has a full keyboard with 10-key pad, and HDMI out.

    • Laptop keyboards kill productivity. Being productive requires a desktop with at least two monitors.

      Or one enormous monitor.

      Two years back, we were moving offices. Space was a little tight to management decided to make part of the new floor an open office concept area. Most everyone hated the idea and wanted cubes. In a mild effort to bribe people to the open office area, we also happened to get a deal on 42" 4k monitors and every open office desk got one.

      To my amazement, I realized there is such a thing as too much monitor acreage. But I finally have a monitor large enough that I don't want to put every

  • by AnotherBlackHat ( 265897 ) on Saturday June 22, 2019 @03:21PM (#58805632) Homepage

    If I show up before the CEO can I take his office?

    • I suspect this is really the point. Its another way to separate the low and high status employees without paying more.

      Look at the Apple spaceship . Clearly there was not attempt whatsoever to save money on that $5B monument - and it is almost all open office. At least in that case it clearly has nothing to do with cost savings .

  • by burningcpu ( 1234256 ) on Saturday June 22, 2019 @03:23PM (#58805644)
    Call centers typically use this design, as employees are seen to be highly fungible. You do not want your work conditions to approach that of a call center.
  • I've been to many many lectures in a university classroom and there's never been an assigned desk or seat for them. On the first day people will pick a favored spot. On the second day they might find a friend to sit next to. On the third day people might shift a bit for a better view or some such. By the second week of class, to the last week of the semester months later, people will sit in the same seat most every time.

    "Hot desking" will die very rapidly unless there is some kind of management dictate

    • Only if you went to a university where the size of the assigned classrooms were 90% of the class enrollment.

  • Cost savings (Score:5, Interesting)

    by Livius ( 318358 ) on Saturday June 22, 2019 @03:26PM (#58805666)

    I'm pretty sure my employer is trying to do something like this so they can have 700 employees, but only pay for the overhead of a facility with 500 desks. If the employees can spend an average of 2/7 of their time working from home then it can work out.

    There is a certain logic if there is a lot of employees working from home regularly and they are all happy with that arrangement. But aside from the practical inconveniences, it sends a message to workers that they are not being respected enough to be provided with the appropriate tools with which to do their jobs. It also hints that the company doesn't care about workers feeling attached to their workplace.

    Also while working from home can have some nice advantages, not everyone is cut out for it.

  • by hankwang ( 413283 ) on Saturday June 22, 2019 @03:30PM (#58805692) Homepage

    My employer, a large and growing tech (hardware) company has been rolling out hot-desking during the last three years or so. From my own experience, it's not that bad, really, especially considering that the workforce is already scattered over several campuses and any new office space will lead to more sprawl.

    Essential to make it work:

    (1) everyone is assigned a specific area along with other people in the same or closely related projects. Although you may not sit next to your team mates, they won't be far away.

    (2) We get a lot of small meeting rooms (for 2-4 people) for ad-hoc meetings and conference calls without disturbing desk workers. The number of people, desks, and meeting rooms is balanced so that you're rarely bumped, while nor 'wasting' resources. And there is a good coffee area for socializing, to compensate for not sitting next to your team mates.

    (3) People need to agree about etiquette: no long phone calls or loud conversations at the desks. Empty your desk when you aren't there, both overnight and when you go into a meeting.

    So, why it doesn't feel so bad? We came from a situation where usually less than 50% of the desks (open-plan office) were occupied, while all meeting rooms were fully booked three weeks in advance and what you could book was often at 10 minutes walking distance. And half of the desks that were occupied had noisy at-desk meetings. It was much more hectic.

    The boss of our department (150 people) also gave up his private office, which was good for morale. Unfortunately, he moved on and his successor claimed an office on his first day. Sigh.

  • If there is a time overlap that is nearly universal, say 2pm such that 95% of people are on campus. Then you might as well spring for the extra 5% of desk space. In tech companies that don't have a significant night shift operations I think it would be unusual for there to be a real-world savings to this scheme. I've seen this hot-desk thing done before for certain groups of employees, like managers don't get an assigned desk because it's assumed they will be going to and from various meetings for most of t

  • the latest management fad: Hot-desking,

    Latest fad? Seriously? IBM were doing this in 1994 and it was hateful then, too.

  • Oh hell no... (Score:5, Insightful)

    by SvnLyrBrto ( 62138 ) on Saturday June 22, 2019 @03:46PM (#58805772)

    I've already had my fill of open-plan offices. I never thought I'd pine for cubicle walls, but DAMN open-plan is awful. For a senior, lead, or higher job at a top-tier company like Apple or Google; I'd be willing to endure open-plan again. But otherwise, I'm at the point in my career where I can be choosy. And I plan to choose not to work in open-plan settings again, unless I land a gig at a truly elite company. (And even then, I know Apple, at least, hasn't fully drank that kool-aid and still has many teams with quiet and productive cubes, and sometimes even private offices, even for people at the IC level.

    Hot desking? Not a chance. No thanks. Not even for Apple, Google, AirB&B, Facebook, et al. Bye Felicia.

    And for the life of me, I just don't fathom how anyone even thinks these stupid trends are a good idea in the first place! Sure, I get that there's a small initial savings in not buying office equipment. But considering engineers' salaries in this day and age; what's a few hundred bucks worth of cubicle walls versus the lost productivity from being constantly distracted by every goddamn noise that carries because there're no goddamned barriers? How the fuck has no one bothered to run the numbers on that?

    A quick googling tells me that a typical office cubicle runs $500-1500. So, they are a bit pricer than I first thought. But hell... that's enough to run some back-of-envelope numbers. And if that extra little bit of privacy and quiet reduces distraction enough to increase productivity by just 10% (And I am definitely distracted more than 10% of the time in an open office.); those cube walls would more than pay for themselves in less than a month.

    And hot desking? Fuck. That. Shit. I'll re-learn how to skate, and be the oldest goddamned Kourier in the burbclaves first.

    Ok. Rant off. But Damn...

    • A “cheap” cubicle is closer to $2k, and they can easily go to $5k. The bigger cost though is usually rent— 150SF/person and $3-4.5/SF/Month is $5-8k per year per person. When you start talking about really expensive areas, rent can easily become 10% of direct salary. Then add in the utilization factor of each desk, and it starts to seem like potential waste.

      The question really is if the savings negatively impact other aspects, and that really comes down to the culture and cause of poor s

  • by radarskiy ( 2874255 ) on Saturday June 22, 2019 @04:15PM (#58805878)

    A former employer converted the location where I was assigned to hot-desking during a renovation. A surprising problem was missing chairs. When two people wanted to collaborate on something they would grab the nearest free chair, but never put it back. If you came in after 9am you could probably get a free desk in the general vicinity of your assigned location but you'd spend another 30 minutes hunting around the building for a chair. The additional ad-hoc meeting rooms were stripped bare.

  • by melted ( 227442 ) on Saturday June 22, 2019 @04:23PM (#58805916) Homepage

    In another couple of decades they'll realize that for most jobs that employ hot desking employees don't even need to show up. Those jobs can be done much better straight from home, from the permanent desk in one's home office, bypassing stressful commute, and without putting on the pants.

  • Personal hygiene (Score:4, Interesting)

    by stevegee58 ( 1179505 ) on Saturday June 22, 2019 @04:28PM (#58805942) Journal
    One of my co-workers doesn't wash his hands after pooping. I've actually seen him walk straight from the stall out the door bypassing the sink.
    I think you can figure out how this is related to the story.
  • Always a failure (Score:5, Interesting)

    by Waccoon ( 1186667 ) on Saturday June 22, 2019 @04:30PM (#58805954)

    Blue-collar bum, here. My ex-employer did this in their warehouse, but with forklifts and lift trucks. Some machines traveled at 8 MPH, some at 6, and some at 4. Our productivity was judged by a computer system that timed us by our travel time, so if you got stuck with a slow machine on a given day, you could kiss your numbers goodbye. You'd be screwed just based on what shift you worked, as we all came in at different times.

    People would regularly fight over which machine to use, how batteries were charged, and people would even intentionally sabotage machines in clever ways so they could keep the good ones all to themselves. Eventually, people were skipping breaks or eating their lunches on the floor (illegal in our line of business as a medical supplier) so they could squat on the good machines. It was chaos.

    This was just part of the problem, but it's clear why the company went from $38/share when I left about 3 years ago, to under $3/share today. Too bad the managers all got their golden parachutes and everyone else got pink slips.

  • To advance to the next circle of Hell, just combine hotdesking with open area. After that, then why not go all the way? Surgically remove those lazy brains and sew them straight to the mainframe. As a bonus, you get to sell the left over organs to China to supply the organ tourism market! Wharton-worthy I say.

  • You get sick a lot (Score:4, Insightful)

    by rsilvergun ( 571051 ) on Saturday June 22, 2019 @04:58PM (#58806048)
    when you hot desk. Wipes aren't enough in my experience.
  • by Elfich47 ( 703900 ) on Saturday June 22, 2019 @05:31PM (#58806168)
    Yeah, no personal photos, no tools, no nothing is left at "your" desk overnight. You can't leave out written notes or files or the things you plan on doing the next day. Everyone would have to showup with a personal effects bag and unpack everyday. Cup of coffee waits until you unpack your bag. the first hour of each day would just be setting yourself up so you can work. It would be chaos. chair theft and fighting over the "good cube" would be rampant. People would get lost between the break room and their desk of the day not knowing which cube to go back to. People would be able find anyone if you need to talk to them in person. One day they are on one floor, the next day they are on the south side of the building.

    The ADA considerations would be a disaster.
  • by account_deleted ( 4530225 ) on Saturday June 22, 2019 @06:13PM (#58806326)
    Comment removed based on user account deletion
  • Comment removed based on user account deletion
  • by bobstreo ( 1320787 ) on Saturday June 22, 2019 @06:32PM (#58806424)

    the only single upside I could think of is that unless the company also forces location tracking,t the constant interruptions of people walking into your office to ask a "quick" question or ten, or who want a favor they don't want documented in email would be greatly reduced,

    If I was in a hot-desk organization, I'd look for the quietest, darkest, most difficult to find spots, come in to work as early as possible, and leave as early as was possible, while looking for a new job,

  • Ever been on a Navy sub? They have sixty bunks for a crew of 90. All male crew and no gay stuff allowed.

    You work it out.

  • by Sarusa ( 104047 ) on Saturday June 22, 2019 @07:17PM (#58806584)

    You can roll out all the evidence you want that hot-desking is terrible shit that destroys your employees and it won't matter. Management doesn't care.

    We already know this, because hot desking is just Open Office 2.0 - all the evidence for 50 years has also shown that open office is terrible and kills productivity and morale (if you're above about a dozen people) and management's ignored all that too. Because it's cheaper (at least on paper).

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