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Bug Apple

Apple Watch Owners Asked To Return Devices For Repair After Update Glitch (bbc.com) 48

Apple has pulled an update for its smartwatches after some owners complained the software -- watchOS 5.1 -- had caused their devices to stop working. From a report: The problem appears to have baffled the firm's repair staff, and there appears to be no way at present for owners to restore the products themselves. Several have said they have been told they need to send in the devices for a fix. Apple said it intended to release a revised update soon. Those affected reported that their watches had become stuck in a state showing the Apple logo -- but nothing else -- on their screens. One owner of a newly released Series 4 model said he had been told it would take the firm's repair staff up to a week to decide whether his device needed to be repaired or replaced.
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Apple Watch Owners Asked To Return Devices For Repair After Update Glitch

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  • Apple is no longer a well-managed company?
    • Are Apple and Microsoft competing to see who can be the most incompetent?

      Microsoft pauses Windows 10 update after files disappear. [bbc.com]
      • by Tuidjy ( 321055 )

        Are Apple and Microsoft competing to see who can be the most incompetent?

        What are you talking about?

        Microsoft definitely messed up. One of the purposes of their OS is to manage your files. It clearly failed at that.

        Apple barely did anything wrong. The main purpose of the Apple watch seems be ostentatiously displaying the Apple Logo. According to the article, that's what the affected devices do. Mission accomplished!

    • So please tell me the best managed technology company out there?
      In general all of them suck, because we can't get our idea of what technology should be like, and there is always those features that seems to had slipped pass QC.

      Now my beef with Apple is they have been leading the charge for decades to remove ports, plugs, and doors. Which allow us to fix our problems ourselves.

      Gone are the days where I hosed my OS, so let me boot from the CD/DVD/Floppy Disk and rebuild the OS. If you are lucky you have a US

    • They have been a hard driving "success" at any cost type of shop for a while. The result is that they have a lot of staff who are sleep deprived and frayed at the edges. There is hug pressure to appear perfect from the outside, which also results in the drive to hit deadlines no matter what. In that environment people make mistakes, and some of those mistakes slip through the cracks.

      in general these overly complex OS's are damn hard to fully QA. M$ just had to have a do-over on a release that deleted fo

  • by 110010001000 ( 697113 ) on Wednesday October 31, 2018 @09:57AM (#57568253) Homepage Journal
    I don't understand. It is stuck showing the Apple logo and nothing else. Isn't that the purpose of the Apple watch?
  • "I Have and Apple Watch and NEVER talk to Android Owners"

    • by Anonymous Coward

      "I Have and Apple Watch and NEVER talk to Android Owners"

      Funny, I never speak to anyone who has a smart watch, because it's just one more vector for them to be obsessed with their fucking phone.

      Oh, gee, you got a Facebook notification and need to look at your watch.

      No thanks.

      • by aergern ( 127031 )

        Funny. My use case for a smart watch would be 2FA notifications and authing SO I do not have to look at my "fucking phone". ;)

    • by aergern ( 127031 )

      Maybe you need to talk to an English teacher to get a book on grammar and writing. You can then dis on folks in public without fear of looking like a moron.

  • so..

    similar to windows 10 after any major update.

    why doesn't microsoft offer to fix for free all the computers they fuck up on a semi-annual basis?

    • by PPH ( 736903 )

      Because that would reduce them to a 10 person shop in Albuquerque, New Mexico.

    • by Tensor ( 102132 )
      they do fix them for free ... they release another update and tell you how to fix it. for free. no geniuses needed in between.
  • Those affected reported that their watches had become stuck in a state showing the Apple logo -- but nothing else -- on their screens.

    That's a good half of what you paid for, already.

    Maybe 90% if you still use your phone to tell the time.

  • I find it puzzling that such a big bug can happen - it is not a WearOS implementation that can in theory run on hundreds of very different configurations. There are only a handful of different Apple watch models. So how does this happen? I assume that Apple uses normal QA processes. Would it perhaps be an obscure interaction with a pre-installed 3rd party app?

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