IT Executives Believe Service Management Is Key To Digital Transformation (betanews.com) 83
Ian Barker, writing for BetaNews: A new survey reveals that a majority of IT executives believe investment in IT service management (ITSM) is important to gain the agility needed to compete in an era of global, cross-industry disruption and digital transformation. The study of more than 250 IT executives for enterprise management specialist BMC conducted with Forbes Insights reveals that 88 percent of respondents say ITSM is important to their digital transformation efforts. In addition 86 percent see ITSM as important to related initiatives around cloud computing, 83 percent to mobility and 83 percent to big data. Also 75 percent believe the time, money, and resources spent on ongoing maintenance and management is affecting the overall competitiveness of their organizations.
So... (Score:5, Insightful)
...BMC, a company who happens to make "service management" software does a survey with Forbes and Shazaam! the Majority of IT Executives, who probably never heard of this thing called ITSM, think it's important.
Just more bullshit in the river of bullshit from software companies seeking to be the new imperative of the decade.
Re:So... (Score:4, Informative)
Re:So... (Score:5, Informative)
As a user of BMC's service management software, I'd actually postulate it's causing our organization to be less agile and more inefficient. People are trying to meet metrics instead of actually getting the job done in many cases.
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In the words of most movie heroes "Kill them all"!!! and little further thought is required. Just "kill them all" !!!
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People are trying to meet metrics instead of actually getting the job done in many cases.
Spot on. ITSM transforms service delivery teams into mindless ticket machines. I call it: the DMVification of IT.
Bingo! (Score:5, Insightful)
A new survey reveals that a majority of IT executives believe investment in IT service management (ITSM) is important to gain the agility needed to compete in an era of global, cross-industry disruption and digital transformation.
Translation please? I don't have my buzzword translation chart handy.
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And these are the same IT Executives that have been abusing the H1B visa program and have been offshoring all the IT jobs for the last decade. I call BS.
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No, you're doing it wrong:
Sudo "make me another dashboard"
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I also hate all the buzz words and talk about being more agile, flexible, dynamic, and all that jazz. I'm sure IT personnel all around the world cringe when they hear words like that.
Article sounded like an advertisement for cloud vendors and consultants.
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I also hate all the buzz words and talk about being more agile, flexible, dynamic, and all that jazz. I'm sure IT personnel all around the world cringe when they hear words like that.
We love the word Agile around here. Where I work it means make it up as you go, or just get it done. No bureaucratic processes, no silly meetings, or review process, just give a capable person a task and trust they'll get it mostly right, and it works. I'm sure it's not supposed to be so loose, but the misunderstanding of Agile is actually producing results.
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BINGO! I've got BINGO!
I actually once printed-up bingo cards in advance of a conference call we had to do and handed them out to the rest of my team. Even better, they filled them out as the call progressed.
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I suggest that you make your center position "SYNERGY" and define that as the free square.
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A new survey reveals that a majority of THE LOSERS WHO HAD TIME TO TALK TO US believe OUTSOURCING STAFF is important to REDUCE THE IT BUGET AND SAVE THEIR MEASLY JOBS. The study of more than 250 TIME WASTING MEAT SACKS conducted with NAME DROPPED BUSINESS MAGAZINE reveals that 88 percent of respondents say GETTING RID OF ACTUAL STAFF is important to their ASS-SAVING efforts. In addition A LARGE NUMBER see ITSM as important to WHATEVER THE CIO WANTS THIS WEEK. Also 75 percent believe THEY CAN SAVE EVEN MORE MONEY IF THEY COULD JUST OUTSOURCE EVERYTHING IN THE COMPANY.
There. Fixed that for you.
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"250 TIME WASTING MEAT SACKS"
Indeed. I'm subscribed to Gartner because my large IT organization has annointed me an "architect." You have no idea how many BS conferences in conveniently sunny locations they run every year...I get emails every other week for some random-string-of-buzzwords conference. I actually wonder how many of the meat sacks show up at these things and just travel the world on the company dime instead of doing actual work.
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True, but to be honest, Gartner usually has a good grasp of the industry, and for people with limited tech skills those conferences are a really good source of information.
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Let me attempt to TLDR my understanding of this:
The price/quality trade-off is better through direct devops interaction with SaaS (think Heroku, AWS, what not) than using a traditional IT department, even thus the IT department has technically cheaper resources and better knowledge. The service quality is just not there, and there's no guarantees.
ITSM is about managing these SaaS (and potentially still providing some of the work - err - services - within IT, where it makes sense/if it can be organized well
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I'm in a position to make major calls when it comes to tech at my company. I avoid cloud offerings when at all possible. The main problem now is that vendors know they make more money hosting everything themselves, so they don't offer local installs most of the time.
The reality, at least at our size, is that I trust my people 100 times more than external hosted anything. Anything that is critical is in house here. Anything that has to be fast and responsive is here. Things that are only offered "cloud" are
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From Wikipedia: "IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to plan, design, deliver, operate and control information technology (IT) services offered to customers. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and
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There's nothing inherently more wrong about ITSM than project management for projects. The problem is that good project management doesn't by itself fix bad projects, vague specifications, poor work, unrealistic estimates, imposed deadlines or scope creep it just gives you a framework and process to deal with it. If you have business users that want magic, architects that add fourteen layers of bloat, code monkeys who couldn't produce good code at gunpoint and project managers who think their job is to blud
Re:Bingo! (Score:4, Insightful)
Let me sum up ITSM in plain terms
Repeatable builds - you shouldn't have unique/fragile artifacts all over your infrastructure (Infra/platform as code). Provisioning standard services shouldn't require manual interventions.
Change management - changes should be prioritized and ordered. There shouldn't be multiple changes happening at the same time. All key players (network, security, operations, dev, DBA, the business owner of the change) should assess the impact of the changes. This requires a...
CMDB - you should have somewhere a list of the functional services IT renders to the business, and what machines/technical services are delivering those functional services. You can then quickly assess the impact of changes/incidents This will also greatly simplify the task of the person implementing monitoring.
Documented processes - or even better, automated processes. Because nothing satisfies a senior sysadmin better than hand-editing config files across hundreds of hosts(/sarcasm)
DevOps is basically ITSM-light mixed with the best practices of industrial management.
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Translation please? I don't have my buzzword translation chart handy.
Maybe someone needs to "shine a clear spotlight on the need to invest" in your buzzword expertise (as opposed to a non-clear spotlight).
bingo (Score:2)
Bend over for a second... (Score:3)
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Wouldn't that be into your ass, rather than out of?
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HIRED!
Survey sponsored by company reveals (Score:2)
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This is a key piece of knowledge that companies often overlook. I once asked a CEO over a round of golf whether or not he knew water was wet and after reviewing his reports and whitepapers he acknowledged that he really had no idea.
That was when I decided to leverage my synergies in the dashboard paradigm to develop our Wetnss Information-as-a-Service product. Utilizing our proprietary moist dashboard technology, the C-suite can be kept up-to-date in the latest advances in the critical busines
12 executives surveyed? (Score:3)
I'm guessing there were 12 "executives" surveyed, counting the marketing assistant twice and the guy who wrote the press release three times.
Buzzword detector overload (Score:2)
The article states the survey was conducted for BMC, maker of massively bloated ITIL-happy IT service management tools of all stripes. Ever use Remedy to do service desk tickets or fill out the 2 hours of paperwork for the Change Management Board meeting? That's those guys.
If I had to boil it down to one point, I'd say the article says IT executives are looking at offshoring or outsourcing IT -- again, totally obvious given the audience. No MBA executive has ever seen a service they don't want to outsource.
Yesterday's Strategies are the Key to the FUTURE! (Score:2)
Did the article really use "agility" and ITSM in the same context? Hahahahaha.
I 3 "executives".
Weird Al goodness (Score:2)
Clarification needed (Score:2)
The title alone made me want to vomit.
Would you call that a problem or an incident? This will determine if the service delivery team should focus on identifying a root cause or on meeting the Service Level target.
For anyone from "BetaNews" or "Forbes"... (Score:2)
The reason that everyone here thinks that BetaNews and Forbes articles are written by and for tools, is nicely summarized here:
http://lurkertech.com/buzzword-bingo/
Too many chiefs... (Score:1)
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The key to agility would be less executives, IT or otherwise. Executives rarely ever produce anything and often act as an inhibitor to those who do. Also, renumeration tied to real performance. This would lead to more value for stock holders and hungrier executives. If an executive who claims to have to layoff a significant part of a company workforce to remain "competitive" while retaining giant salaries and getting huge bonuses because they met some goal setup by a friend on the board should be fired immediately and investigated for fraud.
Clearly this common sense approach will never happen, because it makes too much sense and not enough money for those in Control.
You could have ripped TFS from a circa 1990's Forbes IT article, also proving the bullshit status quo will never change.
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Maybe you need to do an internship in an organization that has implemented Holacracy. Then let's revisit your opinion of org charts.
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Maybe you need to do an internship in an organization that has implemented Holacracy. Then let's revisit your opinion of org charts.
"Holacracy distinguishes between roles and the people who fill them, as one individual can hold multiple roles at any given time"
Given corporate greed and downsizing, many employees are already experiencing holding "multiple roles", doing a hell of a lot more with far less people.
Holacracy sounds like an interesting concept. Just wondering how it survives without corporate politics tainting it.
Buzzword Salad (Score:2)
I think what they're trying to say is that Digital Transformation will be the disruptive self-driving Uber of dashboards.
I think.
If we really wanted to get to the bottom of this, we should get IT executives together in a room and then shoot the room into space.
Let's socialize the Synergy of the New Paradigm (Score:3)
In other news (Score:2)
IT PHBs love buzwords and are entirely missing the point...
Throwing technology at a problem (Score:2)
I've been building and using various "tracking" systems and applications for almost 3 decades to track people, projects, issues, equipment, etc.
They usually end up disappointing. If you put too few features in, people complain it doesn't do enough. If you put too many features in, then it's confusing and either requires systematic training or people avoid using it.
And anything that becomes popular enough to be used heavily becomes a political football such that high-ranking people want to muck with it to ma
ITSM? (Score:2)
Ok, reading through this, "IT service management" and then the abbreviation "ITSM" clued me in that this is a new buzzword. I looked it up in the Wikipedia [wikipedia.org] to see what this was all about, since I haven't heard this thrown around before:
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to plan, design, deliver, operate and control information technology (IT) services offered to customers. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.
So that's nice. IT service management appears to be what it sounds like, i.e. the management of IT services. It sounds really official when you say that it's "directed by policies, organized and structured in processes and supporting procedures", but really, how else are y
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ITIL is basically just a framework for recommended procedures and stuff related to IT service management (not "management" as in managing people, generally, but as in managing services and processes). It is absolutely not a magic bullet to solve all IT problems, nor is it realistically possible to realize the whole ITIL shebang in a real-world organization. The point is that it formalizes and lot of good advice and sources inspiration for how to streamline IT in a corporate setting.
Is it perfect? Hell no. I
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I'm vaguely familiar with ITIL as a standard. If the story had been saying that ITIL is very important, I would have known what it was talking about. I'm just personally not familiar with the acronym ITSM, and I'm not sure what it means to say that ITSM is "key to digital transformation". When I looked it up, there seemed to be some association between ITSM and ITIL, but the relationship wasn't clear. In the wikipedia page, it says this about the relationship:
IT service management is often equated with the Information Technology Infrastructure Library (ITIL), even though there are a variety of standards and frameworks contributing to the overall ITSM discipline.
Obviously the wikipedia page isn't exactly a
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We definitely agree that the article is mostly (all?) just standard corporate drivel.
More bullshit (Score:2)
Management-speak, HR-speak, PHB-speak, flavour of the month bullshit. The scary thing is that decision-makers will actually try to implement and enforce programs based on this nonsense, and expect the troops to deliver on some hazy, ill-defined vision that some consultants dreamed up to enrich themselves. I'm continually amazed how corporate culture can pretend, so reliably and for so long, that the emperor is indeed wearing a spiffy new suit of clothes and not the ratty, sagging, pock-marked birthday suit
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IT Service Management is not flavour of the month bullshit, it's simply the term for handling IT services and processes in an organization.
The problem starts when managers get too creative with their bullshit copy-paste newspeak and misuse the latest buzzwords they've just learned yesterday.
IT Service Management is good, ITIL has mostly good ideas on how to implement it. Unfortunately a lot of that good stuff tends to get lost at the management levels.
Here we go again.... (Score:2)
IT Executive.... that's an IT guy with an MBA who went back to school after failing as an Engineer. Or worse- someone with no engineering experience.
As the years have gone by, I've seen executives in tech migrate from "pretty smart" to downright stupid.
Anything an "IT Executive" says is suspect... all the time... every time.
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Standard consensus building! (Score:2)
Just wanted to touch base and help you web 3.0'rs navigate this open architecture communication feed! This presentation promotes deliverables with minimal time to market by maximizing synergy using the vertical market integration. The convergence of interoperability make it happen in an extensible design-driven way without any NIH issue going forward.
Just thought I'd clear that up! ;)
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Try "IT Executives in the late 1980s", instead.
ITIL (a framework of recommended practices for ITSM) was first published between 1989 and 1996. There really is nothing new under the sun.
Buzzwords (Score:2)