Slashdot: I'm Robin Miller for Slashdot. This is Sarah Lahav, who is in Israel and is the CEO of SysAid, one of the world's many IT service desk operations. We're told it's a good one, but we're not here to talk about competitive service desks, believe it or not, but who's going to need them and how and anything else in IT will change 5, 10 years from now. Because, Sarah, what does moving into the cloud mean to your clients, your customers?
Sarah Lahav: It's a tough question to be honest. I'm thinking most cases, it’s a journey of security in new frontiers. For a lot of years, people are saying cloud is here, we are in the cloud, but here on a daily basis, we see with people making the decision to move to cloud, we’re still struggling with the basic, which is understanding resources, software solutions, even regards to services that they can get. We’re still in, in my understanding, in the basic.
Slashdot: Yeah. And I wonder because here's something somebody said to me – tell me what you think of it – He said the cloud, there is no such thing, there's merely other people's computers.
Sarah Lahav: Simplifying the whole concept of the cloud, it’s true, but coming from a – I used to be an IT person back in the days. And IT people, their main focus is around security, it was much simpler when we used to see the computer and we knew it was behind the firewall.
Sarah Lahav: And we’ve actually not seen it, we don't have even control of the electricity switch. One of the main things that people are afraid is somebody else has the control of that electricity, which is a simple thing, and we don't have plans to recover from somebody else walking around to our service and just shutting the electricity down. I can understand if it’s somebody else's computer, but given the face of confidence in giving the major thing in IT to somebody else for me it’s more than that.
Slashdot: What can the corporate IT user, your customer, or the person on their own, what can they do to prepare for changes in the next 5 or 10 years?
Sarah Lahav: That's a big question that we deal around the industry a lot. And well divided. People say that the IT person will not exist because everything will go to the cloud. And the other half claims that people from the IT will have new skills. It wouldn’t be the same IT person as we know him now, there will be focus more on firewalls than on fixing computers and stuff like that. I do think that there is a certain challenge, okay, and I accept that and I attended the Gartner event that spoke the same kind of scenario on the HSBC events, so probably heard about it there.
And I think that – this is in my opinion, it would sound a little bit not logical but DevOps and speed are everything. I understand you cannot know everything – you know databases and everything there, probably that you could know. But once you see a problem, the faster you’d get to it – the faster you have your team fix it or apply a change or do something, the better. The only thing you need to change in my opinion is that you would be able to... the minute you understand something you say, “Let's go!” – a speed approach. To fix it really, really quickly, that will be the key.