schwit1 writes "According to the Inspector General, NASA and HP Enterprise Services have encountered significant problems implementing the $2.5 billion Agency Consolidated End-User Services (ACES) contract, which provides desktops, laptops, computer equipment and end-user services such as help desk and data backup. Those problems include 'a failed effort to replace most NASA employees' computers within the first six months and low customer satisfaction,' the report states (PDF). It adds that NASA lacked the technical and cultural readiness for an agencywide IT delivery model and did not offer clear contract requirements, while HP failed to deliver on multiple promises."
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