

MS Partners Bailing Over Delays In Releases 121
Frosty Piss writes "A new study says past delays in Microsoft's products are causing some businesses to think twice about renewing the long-term service agreements that include rights to upgrade to future versions of its programs. 26 percent of the 61 IT professionals surveyed by Forrester Research said they had decided not to renew their Microsoft Software Assurance agreements when they expire, opting instead to buy the software as needed." Microsoft says the study is not representative of what it's hearing from its customers.
Question (Score:5, Insightful)
I can see smaller businesses and some mid sized ones not renewing, but most of the larger ones will probably continue to do so because it's easier.
Re:Question (Score:5, Insightful)
As you seem to be implying, Forrester (and Gartner et al) take their surveys and extrapolate wildly, and not always with thought to the subject. I'd say this is as trustworthy a report as anything else they've produced -- which is saying pretty much nothing at all.
It is ... and it isn't. (Score:5, Interesting)
They're in the business of whoring themselves out to whomever has the biggest wallet.
That they're turning on Microsoft says more than their reports ever will. If they don't sell "reports", they don't get paid. So are more people looking to buy "reports" that do NOT favour Microsoft now? Has the market changed that much?
Re:It is ... and it isn't. (Score:5, Funny)
It could just be that Microsoft hasn't bought any reports for a while, and Forrester want to encourage them a bit.
Perhaps Microsoft is starting to think that these kinds of reports aren't worth it?
Re: (Score:3, Funny)
Does MicroSoft need to have Forrester throw out the occasional counter-argument to head off some anti-trust allegation?
That is the more paranoid question.
Re: (Score:2)
Re: (Score:1)
Re: (Score:2)
A user calls tech support, tech support asks for the password and the reply is *****
There is silence and then the user asks: "I bet you can't tell if I'm really smart or really stupid".
Re:Question (Score:5, Interesting)
Most larger places tend to be insane when it comes to getting large purchases approved. That's why a lot of them do the plans like this - the IT department only has to get it approved once instead of trying to convince the higher ups that they need to spend money every time a new operating system or office suite comes out. As a bonus, they also get support (which goes a long way in convincing the higher ups because it means that someone else can be held accountable if things go wrong).
I also have to say that I must be the first case in the history of Slashdot where a first post has had a positive rating...
Re:Question (Score:5, Funny)
26% of 61 is 15.86! They chopped 14% off one of the surveyees! I wonder if that tainted the rest of the sample?
Re:Question (Score:5, Funny)
I dunno — if your taint comprises 14% of your body, maybe software licensing isn't your largest concern.
Re: (Score:2)
Re: (Score:2)
The big question, though, is why would anyone (other than MS) care how many or few businesses are renewing? What does it matter?
Re: (Score:2)
It is like you mate who likes all action movies, no matter how flimsy the plot. If even he doesn't like the latest Die Hard movie, that means it must really blow, not that it is not a good movie. Take things in context.
Re: (Score:2)
That's why. It's like Stallman saying something negative about OSS. If even the most die-hard advertiser of something starts criticizing it...
Re: (Score:2)
Re: (Score:2)
And:
Re: (Score:1)
And you are incapable of reading all the comments before posting a reply to the most relevant? How's that philosophy of "Ready! FIRE! Aim!" working out for you? I suppose it's a good thing your foot was in your mouth or else you might have shot yourself in it.
I must be tired. I'm replying to anonymous trolls.
Re:Question (Score:4, Interesting)
What I would like to know, is how reliable this can be when only surveying 61 people. I mean, I know that statistics can be wrangled just about any way you want, but it doesn't seem to me to be very useful to ask such a small number. Before getting my hopes up that M$'s poor performance is finally being noticed by businesses, I will wait to see how their sales numbers look the next few quarters.
-W
Re: (Score:2)
As for it being a good deal for larger installations, Microsoft hated my alma mater for the deal we had with them. For the longest time, we pretty much had them over a barrel. Any student (all 20,000+ of them) or staff could borrow a copy of practically anything they made to install on their computer. If they wanted a copy of the media to keep, it cost like $10-20 depending on what they requested. That
Re: (Score:3, Insightful)
It can be pretty good. IF the 61 people are truly representative of the larger population. If they had a list of every "IT professional" in the world with Microsoft Software Assurance contracts; picked 61 names at random; and made sure that they talked to each and every one of the 61, they'd probably get a pretty good number. But that's likely not what they did.
I'm not an expert, but I believe that it's pretty w
Let's define HOW it is "easier". (Score:1)
Just having the original software isn't enough. That can be faked.
Having the original software AND a receipt is not enough. You could have bought pirated disks and not known it.
You MUST have the receipt from an APPROVED Microsoft reseller. Now, how do YOU know which resellers are approved?
What happens if you don't have the recei
Re:Let's define HOW it is "easier". (Score:5, Informative)
I'm not sure, is this a troll? If so, well done sir!
If not you clearly don't know how Microsoft licensing works. You don't keep or maintain proof you own anything. It's all registered through Elicensing on Microsoft's own site. If you buy from vendor A they put in the paperwork with Microsoft and send you a copy so that you can authenticate through the licensing site. From there you can download any licensed product and you have a full inventory of all licensing you have purchased all in one place, serialized, and even commented.
Also, if you're a VL purchaser then you aren't activating Windows anyway as VL Windows XP at least doesn't require activation. With Vista there are a whole myriad of other options available even if they are more of a pain than with XP but don't kid yourself, there are a lot of options.
As for compliance checking, that is easily accomplished with an on-sight database. Hell, make it a Debian box running mysql. A simple login script can query all the installed applications and write all the information into a central inventory. Alternatively you can use Microsoft products for compliance monitoring such as Operations Manager and Systems Management Server if you have the money for such products.
Naturally there are plenty of open source compliance systems out there as well that make it perfectly easy to make sure you're not only in compliance with Microsoft but also Adobe and any other big software maker out there.
I would be curious about the number of businesses the BSA has investigated that have an existing VL agreement with Microsoft. I don't think it's ever happened although I recognize that it could happen so I guess it doesn't make any difference.
At any rate, genuine media is only a problem with Microsoft's retail products. OEM and VL products have different keys are difficult and/or pointless to fake in the case of a VL product since you can download the media yourself from the Eopen site.
Re: (Score:2)
Re: (Score:2)
I would think just the opposite: since larger businesses buy more software, they would have more to gain by cutting back. Also, large businesses are more likely to afford to dedicate someone to the task.
Re:Question (Score:4, Insightful)
If your choices are having to pitch it to the higher ups every time you need to upgrade operating systems/office suites and pitching one time to the higher ups this program where, for a fee, they never have to worry about hearing this conversation again, they get extra support when it's needed, and if anything goes wrong they have someone else to blame, I guarantee you that the better choice is generally going to be option 2.
Re: (Score:2)
Re: (Score:2)
For some another issue is surviving a BSA audit. No contract, disgruntled employees or ex-employees or union organizers,.. anybody.. With a plan, you get blanket coverage and the threat of a BSA audit seems to go away. You may be in complyance, but the potential shutdown and finding records for each package of software installed with recipts is expensive even if you are legal.
A smaller shop with just a few machines can surviv
Re: (Score:2)
Re:Question (Score:4, Interesting)
It's in the EULA.
Forcing their hand does have it's drawbacks.. such as no MS software permitted anywhere..
http://www.penguinista.org/cgi-bin/article?articl
http://www.qcs-rf.com/wordpress/?m=200703 [qcs-rf.com]
http://bsadefense.com/resources/article_independe
The bad publicity is supposed to shake up pirates to get legit.
The bad karma shakes up legal users into looking at alternatives.
This one swore off MS products entirely due to a BSA audit.
http://news.com.com/2008-1082_3-5065859.html [com.com]
Re: (Score:2)
Re: (Score:2)
Re: (Score:1)
Re: (Score:1)
Well, we do it 'cause it's cheaper, but easier helps, too.
No one's complaining? (Score:1)
In fact, the businesses that signed up for lifelong contracts don't even call to complain anymore. And looking deeper, MS notices they're not calling at all!
I think it's kinda like how I keep my old subscription to that one lame magazine because it's impossible to cancel.
The other 74% (Score:1, Troll)
Re: (Score:1)
Re: (Score:1)
Re: (Score:1)
Re: (Score:1)
Still you could literally brand your Dell laptop with an Apple logo, cowboy style.
Re: (Score:1)
Re: (Score:1)
Re: (Score:2)
Don't ever pay in advance (Score:5, Insightful)
Re: (Score:2)
Microsoft policies have not historically been in sync with "the real world" so why should this be any different?
Re: (Score:3, Informative)
It sounds like you've never been involved with the purchase of software assurance. Few companies pay it all up front and actually minimize the cash layout by spreading the payments out over three years. So 180k in MS software will result in 36k the first year, 50k the second year, and the remainder in the third year. Of course it all depends on how your company arranges the terms ahead of time.
With that said you have a point about software assurance being a bad idea but the ability to upgrade and down gra
Re:Don't ever pay in advance (Score:4, Informative)
Software Assurance is bullshit, frankly. It just a way for Microsoft to squeeze extra money out of its customers with the promise of a "free" upgrade to the next version, IF the next version is released within the SA period. Think about all the poor schmucks who bought a three year SA with Office 2003 upon release (or was only two years available then?)
All the while, by the way, Microsoft is sticking it to OEMs with stupid requirements. For instance, system builders who sell Office 2007 are not allowed to distribute 2007 media: they are required to provide some sort of recovery system to the user. And OEM licensing is no longer adequate for most usage purposes (like the TS example above.)
And now that people aren't buying Vista and Office 2007 in the numbers Microsoft wanted, we will soon be required to buy nothing but! Once stock of Office 2003 runs out in the channels I will no longer be able to offer this to my customers who do not like Office 2007, as MS has discontinued Office 2003 in the OEM channels. Windows XP will be gone sometime around January, 2008.
How many people would have been pissed if Windows 2000 and Office XP suffered the same fate? So is this Microsoft's way of not committing the same mistake before of supporting older generation software, or is this just a way of cramming shit down our throats? IMHO, so long as a product is still in mainstream support, I should be able to obtain said product. IIRC, Windows XP Pro SP2 is EOL in 2010.
And what about Office 2003 SP3 which has been announced and is supposedly in testing? This will contain back-ported features from Office 2007. Will it bring "ribbons" which 90% of my surveyed users hate (ah! statistics!) and make it so there is no option for "classic" menu styles?
I will not be moving to Vista any time soon. I've used the betas and release candidates, and I am not impressed. There are some neat things under the hood, but the gains balance the loses in my experience. And I just principally abhor kuldgy, klunky DRM and other restrictions. I received Vista Business in my Action Pack, and it has gone and will continue to go unused.
I was excited about Windows XP because it represented a MASSIVE shift in technology, usability, and stability over Windows 2000. (And many people will debate this, but I refuse to argue against my experience.) I was excited about Server 2003 for a lot of the same reasons. It really seemed like Microsoft was listening to us. I went to the training and free seminars and demonstrations. But now it seems as though Microsoft took a little exception to being told by its customers what they want, and now instead tell the customers what they can have, period.
And this is a take-it, no leave-it, situation. Many of us rely upon software which requires Windows to run, and at the same time have no IT budget to investigate alternative methods. In the end, we will still need Windows somewhere.
I grow weary of Microsoft's crap. Every time I turn around I feel like I am its whore for pushing its product. To be fair, Windows XP and Server 2003 have been great products for me to support. But licensing and upgrades by attrition is just too much anymore.
I am working to move out of this part of the industry soon. I would rather do server and network administration, and disaster recovery and risk assessment, anyway. This is far less complicated and easier to stomach than Microsoft software licensing and force-fed controls.
Keep on trucking, Microsoft. Like Rome, you shall fall; you will learn the lesson of IBM. You can only screw your customers for so long before they revolt. O
Re: (Score:2)
ian
Re: (Score:2)
Terminal services can operate in 2 modes. It admin mode it acts like remote desktop. You can get to any application this way without special licensing. It presents you with an entire remote desktop.
In Application mode it's configured to send a single window to the remote user. It basicly allows them to see a window as if it were running no thier local computer, but is actually installed and
Re: (Score:2)
Just sayin'
Yeah, I would debate you the XP is better then 2000...but then I have done many thousands of hours of testing with both.
XP at release was better then 2000 at release, but after sp2 it was the same.
And I still see more over head with XP when transfering files then with 2000.
That minor issue aside, both are giving pretty much the same stability, so why change?
As for the innovation, yeah, it's very stale right now. There a a few reasons that I believe are causing this:
Re: (Score:1)
Re: (Score:3, Informative)
OSS vendors include support with maintenance for the full term. Often you get access to actual programmers and not sales people. I've worked with ven
Maybe they don't want your upgrade. (Score:2, Interesting)
what microsoft hears? (Score:4, Funny)
They certainly won't admit to what they've heard from me.
Re: (Score:2)
Re: (Score:1)
Regardless of the legitimacy of the study, MS most certainly is not hearing anything bad from their customers.
There are some conversations that are just not worth having, and telling a saleperson that you don't plan on renewing your contract because you haven't received the expected value from it is definately one of them. Depending on how big of a client you are, telling MS that they just aren't worth it could mean hundreds or even thousands of hours of them calling to explain again why the only way you
I actually sell More software assurance (Score:5, Insightful)
Just my experience. Software Assurance is more like the commercial linus world where the value is the service & support rather than the actual software - as it is to more businesses than not.
Cost of the software itself is very little of the ultimate price at the end of the day. (not claiming its absolute, but very true more than not)
Re: (Score:2)
Re: (Score:1)
MS confirmed the report (Score:5, Insightful)
And the forrester report said 26%. I bet that's inside the margin for error of the survey.
Re:MS confirmed the report (Score:4, Insightful)
1. Microsoft release new software in the timeframe of the agreement.
2. Microsoft release upgrades that are worthwhile purchasing in that same time frame.
Since many companies don't really need upgrades (MS tend to roll out new ideas into new products, while giving lack lustre upgrades to existing products.) The only thing really pushing along MS upgrades is the fear falling so far behind in windows versions that MS stop releasing patches for them. (How many companies do you know that still believe windows 2000 was their peak?)
With numerous delays in Vista and the final product not having too much benefit over it's predecessor, it comes as no surprise that companies can't justify paying for another go on the merry-go-round.
Also just a curiousity... (Score:2)
"Note: Figures do not add up to 100% because of rounding."
How is "rounding" an excuse for why the pie graph doesn't add to 100%? (It adds up to 99%)
Re: (Score:2)
Round to the nearest whole number:
31 + 26 + 18 + 13 + 11 = 99
Re: (Score:1)
19 undecided. 19/61 = 31.148
16 will not renew. 16/61 = 26.230
11 will selectively renew. 11/61 = 18.033
8 will probably renew. 8/61 = 13.115
7 will definatly renew. 7/61 = 11.475
All those percentages round down, yet (to 3 sig figs) add up to 1.001
Re: (Score:1, Flamebait)
Re: (Score:2)
Software assurance includes more than just future proofing license/versions, it has support, infrastructure, recovery, home use, licensing, discounts and many other options/features.
with more choices of software assurance out there (much akin to Linux Support offerings) i think competition is heating up and everyone is getting a better value today than they did when
Re: (Score:2)
I just thought it was funny that in MS's rebuttal of the survey, they completely confirmed it.
In the article MS says "this isn't what we are hearing from our customers, we don't think 26% are leaving us, this report isn't representative of our customers", then 4 paragraphs later they say "25% are leaving." I just thought it was hilarious that they so fully
Re: (Score:2)
And the forrester report said 26%. I bet that's inside the margin for error of the survey.
The truth is, whoever paid for the long-term service already was screwed and there's no way back. Now Microsoft will capitalize on the technology it produced for Vista (some released with Vista, some with Server 2008, and some will remain in beta for some time yet) and churn out updates faster.
My point being, those 75% aren't necessarily happy with the deal,
buwahahahahahaha! (Score:5, Insightful)
Microsoft owes me a new keyboard
Between that and "The next version of Office will be worth the wait!" or "Longhorn will be out in Q4 2005, we promise!", I sprayed coke all over my monitor and keyboard...
Software assurance lately hasn't really been worth a damn to businesses. There are more than a few legacy apps that don't work in Vista and few businesses are switching. I know of at least one Microsoft Vista call center that is staying on XP for call logging and business stuff (they give a second pc to techs to play with / walk customers through stuff)
Office 2007 might look different with its magical little orb, but you'd have a real hard time justifying the purchase if you had to pay for an upgrade in a medium sized office at $250+ a seat. Getting it for "free" makes it slightly more attractive, but the downside of retraining employees is still scary for a bunch of businesses - especially when the 2007 file format pack is a pretty small install.
Re: (Score:2)
Production end-user environments are sticking with XP because it works and doesn't require insane hardware, development environments are going Vista. I'm guessing this is where a lot of Microsoft's enterprise Vista sale
I'm still waiting for vista (Score:3, Informative)
But I'm about to approach the point where purchasing everything outright makes more sense, and they still haven't sent me anything more than a beta for Vista. So if my customers want me to support them, either I'm using a beta to do so, or I have to fork out the cash even though I'm subscribing to MAPS. This may be the last year I renew my subscription unless they have a lot of new software entering the pipe. The worst part is should I cancel, I'm guessing the MS police will be knocking to verify that I don't have anything unlicensed still in use, which I wouldn't, but my time does equal money.
Re: (Score:1)
OK, so maybe it's not that simple. I doubt that they can take you to any criminal court. They'd have to take you to civil court to make you cough up anything. Would they bother? Perhaps, just to make an example. Even then I would think that "innocent until proven guilty" should apply.
I am not a lawyer. I'm just ranting because
Re: (Score:2)
To give another example, my father is also a small business owner and was forced to have 2 or 3 days down while the local governme
Re: (Score:2)
When governments do that it usually means they're on a fishing expedition (obviously, twenty bucks for three days of an auditor's time is not a reasonable exchange) and were using the license as an excuse. Either that, or they were trying to set some kind of an example to other businesses
You're really "nice"... (Score:4, Funny)
Microsoft: You're not going to bail on me are you? You love me don't you?
Customer: No, I wouldn't do that. You're really "nice".
Microsoft: You mean it? I mean, you're not still upset with me about the chair throwing thing, right?
Customer: Of course not. I mean, I'm still using you on some of my desktops...
Microsoft: So why are you still using XP? You hate me, right?
Customer: Er, uh, well, uh, we were planning on upgrading but we've been a little busy with our Linux migration in the data center and all, and, uh, well would you look at the time! I've got to get going. I'll see you soon...
Microsoft: See, he really does love me! That darned study is just not representative of him!
Tune in tomorrow for the next episode of MS-in-de-nial...
Calling it "the beginning of the end" is premature (Score:4, Insightful)
Microsoft has a long history of, well, "stubbornness" isn't too harsh a term. NT 3.1, Bob, and ME were all products that didn't make the grade as far as most people were concerned. However, they kept marketing them while they worked on replacement technology and/or service packs. Thus, we got NT 3.5, Windows 98 SE, and Windows XP, which all simply ran into the "new product" glitches and bitches.
I honestly think that Microsoft will just keep on marketing Vista until they get at least one service pack, and possibly two. At that point, they'll either have shaken out most of the bugs that people are complaining about, or will come up with a different package, a different name, a different UI, and call it a "brand new" product.
Is Microsoft hurting? Perhaps, but I don't believe they've been sending out large numbers of pink slips to their employees. Are people looking at alternatives? Yes, but many of them are either going to sit tight and hope that XP will last long enough until either Vista SP 2, because they have too much of an investment in existing technology to feel comfortable (rightly or wrongly) with anything else.
Re:Calling it "the beginning of the end" is premat (Score:2)
No but they are having a hard time finding new employees [slashdot.org]
Re: (Score:2)
"Bill Gates said VB was the future, so that punk owes me."
Microsoft can't do math (Score:1)
Microsoft: Blatant lies! ~75% of our partners will renew it!
Definition (Score:1)
i don't know (Score:3, Interesting)
i work in corporate IT sales, and it simply seems that this survey was done almost immediately after a major desktop OS and office suite release. it seems to me that many companies, especially in the SMB market would be more inclined to not renew SA now, and purchase it in the future before the next major releases. this seems to be consistent with what i've seen with my customers, some of who have opted to not renew SA on desktop OS and office, however renewed SA on server 2003, with the release of server 2008 on the horizon.
anyway, plenty of companies are still renewing their EA and Select and MOV agreements, whether they truly need all the features or not. remember, you get a lot more than free upgrades w/ SA.
my $.02
Software as a Service (SaaS) (Score:1)
this from the company that says customers want WGA (Score:2)
Like fucking hell they do.
Definitely not representative! (Score:2, Funny)
calculations (Score:1)
if the next year they lose another 25%, then 57.8125% are gone (100-0.75^3*100)
if the next year they lose another 25%, then 68.359375% are gone (100-0.75^4*100), more than two thirds
Re: (Score:2)
Software Assurance sucks, cuz it puts MS in a serious conflict of interest. So all it means is that they'll go back to a more reasonable model. Which I can't wait for.
Oh, I do believe both of them. (Score:4, Insightful)
Re: (Score:2)
If the marketing and sales have any say, they would support you better then anyone else.
That's the good plan. It increases that a customer will change their minds, and if they don't, the customer won't have any fresh bad stories when the bond is severed.
I don't care how certien you are, no good sales person will believe it is absolute, not matter what you tell them.
Change the title of the article (Score:2)
Re: (Score:2)
Major MS Loss (Score:1)
Comment removed (Score:3, Informative)
The trump card (Score:1)
Uhm, not really (Score:2, Insightful)
Microsoft says the study is not representative of what it wants to hear from its customers.
IBM ELA analysis service (Score:1, Interesting)
Headline should be (Score:3, Insightful)
It was stupid agreement for any consumer to sign. MS tried to sell it like an IOMN service level agreement;which would explain why some companies thought it was a good idea. The IT departments failed to take into account MS's track record and the fact that they will cut support for older software with little notice.
FYI 18 Months it too short of a notice, 30 months is more appropriate.
Begging for a "Fight Club" ref... (Score:3, Funny)
Of course it is, but "With a gun in your mouth, you only speak in vowels".
Same thing though it sounds different.
Re: (Score:1)