Follow Slashdot stories on Twitter

 



Forgot your password?
typodupeerror
×
Businesses IT

Growth in Indian Offshoring Slowing 584

quantumstream writes "CNN/Money is reporting that high wages are causing some software companies to look to other countries for outsourcing, including Eastern Europe and several other SE Asian countries. Gartner Research believes a drop of 45% in India's share could happen in the next two years. Is this the beginning of the end of the dominance of India in the tech offshoring market?"
This discussion has been archived. No new comments can be posted.

Growth in Indian Offshoring Slowing

Comments Filter:
  • gnaa (Score:2, Funny)

    GNAA leverages core skillsets and world-class team synergy through sodomy to provide clients worldwide with robust, scalable, modern turnkey implementations of flexible, personalized, cutting-edge Internet-enabled e-business application product suite e-solution architectures that accelerate response to customer and real-world market demands and reliably adapt to evolving technology needs, seamlessly and efficiently integrating and synchronizing with their existing legacy infrastructure, enhancing the e-read
  • So... (Score:2, Funny)

    by Musteval ( 817324 )
    India is being outsourced? That's ironic.
    • Re:So... (Score:5, Insightful)

      by CyricZ ( 887944 ) on Wednesday August 24, 2005 @08:41PM (#13394310)
      It's not ironic. It's economics.

      • Re:So... (Score:3, Funny)

        by zephc ( 225327 )
        "It's not ironic. It's economics."

        No, it's: Econironic!
  • by Anonymous Coward
    From TFA:

    "Four years ago, a typical call center employee would have earned between 5,000 to 6,000 rupees ($114- $136) a month. Now it may be up to between 7,000 to 9,000 rupees ($159 - $204) a month," he said. "The rise in labor costs isn't significant yet. What's more important is that these increases so far have not been passed on to clients in the U.S."

    • by Anonymous Coward
      What's more important is that these increases so far have not been passed on to clients in the U.S.

      Well duh, after all we never saw the drop in prices thanks to switching from hiring people for $1000 a month to $120 a month. I'm sure they won't raise prices until they hit $500/mo.
      • Granted I am a firm opponent to outsourcing, but Dells have been getting much cheaper in the past few years. For 1500 two years ago, I got a 2.6GHz/512MB/17" LCD/Radeon 9800 Dell/CDR, and my mother just six months ago got a 3.2GHz/1G/19" LCD DVI/Radeon X300/DVR for significantly less, something like 1200. I don't think that's just because of the natural rate at which technology becomes cheaper.

        • I think it is because the products are cheaper. Costs have come down and continue to come down. Dell is all about economy in large scale. Look at memory prices for an example, they have dropped like a rock and there is very little manufactor support required for them so the savings was not from cutting support costs.
          Getting off topic here to your post but along the lines of the article.
          I personally think the bottom level support systems of any large company are completely useless. They might as well hav
    • by antifoidulus ( 807088 ) on Wednesday August 24, 2005 @08:52PM (#13394376) Homepage Journal
      Are they also taking into account changes in exchange rates when they are calculating the dollar cost? The figures stated look like they are basing the dollar cost in todays dollars(since the ratios stay about the same), but could it be that 6,000 ruppees buys more dollars now than it did 4 years ago?
      • by tarunthegreat2 ( 761545 ) on Wednesday August 24, 2005 @11:19PM (#13395251)
        Well if anything, it makes things even more expensive (for India) because 4 years ago, it was about 49 rupees to the dollar. Now it's about 43 rupees. The more you outsource, the more the excahnge rates rise, the less revenue Indian outsourcing companies get, the less lucrative outsourcing becomes, yada yada and yada.
        As an Indian working in India, I've been screaming myself hoarse about this, and how America really doesn't have much to fear from outsourcing - because wages/costs/value of rupee is rising a lot faster than jobs/wages are falling in America. So eventually, say within the next 5 years, it won't be worth it to outsource to India. Now some people think that it just means things will be outsource to China or Kazakhstan or Sudan..but no.
        1) China's GDP per capita is already much higher than India's. This means (in very inaccurate, general terms) that a chinese worker is ALREADY more expensive than an Indian one - coupled with a MUCH higher exchange rate - so the work will NOT be shipped to China.
        2) It won't be sudan or wherever because India's main advantage is ENGLISH population. Sure they're not speaking as perfect as an American (debatable point actually), but there are more people speaking English in India, than in China, or the Philipines or wherever - in fact the World's largest selling English Daily is published in India - the Times of India (I'm not including a link to it because the f-ing site is bloated with spyware, and one of you poor souls might actually still be using IE!). There's that and the fact that India is 10-12 hours ahead of a US time zones. This is one reason for the efficiency - providing 24 hour customer service to Americans is easy if for 12 of those hours, your customer reps are actually just doing a regular 9-to-6 in their own country.

        So again, there some particularly unique factors as to why India has been successful. Once our economy picks up, outsourcing on the *relatively* large scale will slow, or even drop greatly. Plus, in those 5 years, America will also move on in different ways (incomes won't rise or may even drop, yyou guys will find some alternative "growth" industry to keep you going, allowing retrenchment of unemployed software engineers/call centre workers, e.t.c).
  • good (Score:2, Funny)

    by Anonymous Coward
    now i will have a plethora of accents to learn, and i already have a hard time understanding american.... :(
    • I had a mortgage sold once to some outfit in the Southwest US. When I called about something, I got a woman who not only had a Mexican accent, she dropped ALL her consonants! Talk about unintelligible.

      When they say "Southeast Asia," are they talking about Vietnam? I can't think of anywhere else where they have a large residue of English speakers.
      • Re:good (Score:2, Informative)

        by fullon604 ( 895424 )
        malaysia has a large number of english-speaking workers ready to take those Indian call center jobs that are getting too expensive...
      • Re:good (Score:5, Informative)

        by Registered Coward v2 ( 447531 ) on Wednesday August 24, 2005 @08:50PM (#13394368)
        When they say "Southeast Asia," are they talking about Vietnam? I can't think of anywhere else where they have a large residue of English speakers.

        The Philippines - not a residue, but native speakers along with Filipino(Tagalog).

        • I keep forgetting that those islands are considered part of "Southeast Asia." The first time I noticed this was on the National Geography Bee. I never could wrap my brain around the concept that islands could be part of continents.
  • by CyricZ ( 887944 ) on Wednesday August 24, 2005 @08:27PM (#13394211)
    In a global economy, there will always be someone able/willing to do it for less money. Eventually those who were the go-to people are undercut. And then the undercutters are undercut. And it so on, and so forth. Eventually a global economic equilibrium is reached, where the price is the same everwhere.

    When price is no longer the main factor determining where to outsource a project to, the focus will shift back to quality, maintainability, and so forth. Indeed, it is quite possible that the future software industry will appear very similar to that of today's automotive industry in terms of multinational competition.



    • "Eventually a global economic equilibrium is reached, where the price is the same everwhere."

      I am sick of hearing this nonsense. This fairy tale idea that capitalism will bring its fruit to everyone and all will be equal. It will never happen; capitalism creates inequality, not equality. Just look at the US and how the rich are getting richer and the poor poorer. It's no different on a global scale. As long as the rich are willing in their greed to screw up whole nations - as the US is doing right now
      • hah exactly. look at the people who push outsourcing and captialism - they are all rich, and intent on getting richer at anyones expense. having said that, while capitalism isn't perfect it's the best system we have.
      • by CyricZ ( 887944 ) on Wednesday August 24, 2005 @09:09PM (#13394468)
        The truly rich are a small portion of the American population. You blame them for the global inequality that exists, yet you and the other 295 million Americans fail to do anything to truly limit their influence.

        Chances are you're wearing cheap, imported clothes made in the same sweatshops you're here speaking out again, bought at a WalMart owned by the rich people who you are blaming for poverty.

        If you want results, you'll have to actually take a stand. Perhaps buy a sheep or a cotton tree, grow your own wool and cotton, and make your own clothes. Others would have to do the same. Bitching here will have very little, if any, effect.

        • One of the problems is that when you go to Wal-Mart or an expensive department store, odds are its all sweat shop goods. It's sickening, but in a modern society it's unreasonable to live "backwoods" by making your own clothing and such. Sorry, show up to a job interview dressed like a relic from a few 100 years ago and you can't afford to live because you can't work.

          Historically the wealthy or noble--whatever you want to call the actual or de facto ruling class in any society--force or effectively force the
        • You are deluding yourself if you think you can limit the influence of the rich. The top 1% of Americans own 40-50% of the wealth in America, more than the bottom 95% combined. Bill Gates alone has more money than the bottom 45% of Americans combined.

          The rich own and control the corporations. It used to be that America was a farm society where everyone was self-sufficient and didn't rely on anyone else. Good luck trying to live that lifestyle today. Now, everyone works for corporations. You do wh
          • "The top 1% of Americans own 40-50% of the wealth in America, more than the bottom 95% combined."

            Actually, http://tiger.berkeley.edu/sohrab/politics/wealthdi st.html [berkeley.edu]

            Looking at some real data rather than some made up data, we find the top 1% have 34% of the total wealth in America.

            Also, there is a very interesting Stanford study that shows that these numbers massively overstate the wealth of the richest Americans because they are gross numbers. Bill Gates has $26bn of Microsoft stock. *But*, if he sold it he
      • Just look at the US and how the rich are getting richer and the poor poorer.

        I would guess that most of the world's population dreams about one day becoming as insanely rich as America's poor people are. Aristocrats from previous centuries certainly would have.
      • by Anonymous Coward
        Uh, wrong.

        Firstly, the poorer aren't getting poorer. They are getting richer in fact. It's just the richer are getting richer faster (but not fast enough to negate any increases from the poor due to inflation).

        Secondly, the US is an ultra-liberal interpritation of capitalism. Most other capitalistic societies offer a decent welfare system and universal healthcare while managing to produce good growth. The UK is a very good example of this - with massive investment in the last 10 years into the universal hea
    • I think this cycle will only speed up over time. As globalization increases, and companies get used to finding the low-cost supplier wherever on the globe they are, I think they will start to play one country against another. Why not? Let's all race to the bottom as we look for the best price. "We were hesitant the first time we tried it, but once we saw how it worked we got used to the idea. Now we don't hesitate."

      So for every country that does well like India, there will be another one seeking to e

    • Actually all that happens is wage expectations get pushed up in the rest of the world so there's no long term gain to offshoring work.

      I talked to somebody the other day who could get programmers for $40/day in eastern europe a year ago ... now they're asking $800/day.
    • .. except that software is not made up of scarce resources, so basic economics doesn't apply unless prohibitive licensing schemes enforce artificial scarcity.

      You can't make cars Free.

    • Comment removed based on user account deletion
  • Honestly? (Score:3, Informative)

    by rogabean ( 741411 ) on Wednesday August 24, 2005 @08:27PM (#13394212)
    Who cares? The key here is the companies are still looking at OFFSHORE outsourcing. Doesn't matter from the U.S. "Average Joe" standpoint what country it ends up in. It's still "somewhere else".

    disclaimer: I work in the outsource call center industry. Although I am not fully opposed to offshore outsourcing... it's disheartening to see people you know getting laid off so that their job can be sent overseas for cheap labor.
    • Alright, so you are well-poised to answer my question then:

      Is it actually profitable for companies to outsource their calls, given that many customers experience frustration with the quasi-language barrier? How much of a revenue hit do companies experience because of outsourced support?

      • Re:Honestly? (Score:4, Interesting)

        by rogabean ( 741411 ) on Wednesday August 24, 2005 @09:19PM (#13394537)
        I'm probaly not best suited to answer the question. To be honest it's a loaded bean-counter question. We maintain both a U.S. and an India presence. It's case by case. Certain clients are better off keeping the support here stateside, others are better off (financially.. no comment on the quasi-language support issues) sending it offshore.

        If I had to make a blanket statement... I would say yes it is profitable for larger corporations and not so much for smaller companies.

        I've listened to the complaints that come back from people about "speaking with India" and overall the general attitude has changed over the last few years. Customers have gotten "used to it" to the point they expect it. Anyone expect to call Dell support anymore and not get India? They gripe, they complain... but at the end of the day they keep consuming the same product from the same company.

        Now from a personal standpoint.. man there are certain things that just shouldn't be in India... like our H.R. contact... *grumble*
  • by Biff Stu ( 654099 ) on Wednesday August 24, 2005 @08:29PM (#13394221)
    Let's see, we need a place where people speak English, there is a significant number of people who know something about computers, and the wages are even lower than in India.

    Given the plethora of 419 e-mails that evade my spam filter, how about Nigeria?
    • Given the plethora of 419 e-mails that evade my spam filter, how about Nigeria?
      Already happening. A few companies that have offices there have in fact shifted call centres to Nigeria to reduce costs. One advantage that Nigeria has over India, is that the Nigerians' English is very easy to understand.
      • One advantage that Nigeria has over India, is that the Nigerians' English is very easy to understand.

        Interesting. I find Indian accents much easier to understand than Chinese. Not sure if that's due to differences in native language, British colonization, or what. I've only known one Nigerian, and she spoke good English, but she also came from a rather wealthy family. *shrug*

      • One advantage that Nigeria has over India, is that the Nigerians' English is very easy to understand.

        Yeah, but it's ALL CAPS.
    • I can just imagine it.

      "Hello thank you for calling Dell technical support, my name is Major General Kimutsi, may I please have your Dell service tag and bank account number, may God bless you."
    • by salvorHardin ( 737162 ) <adwulf@gmaiRASPl.com minus berry> on Wednesday August 24, 2005 @09:25PM (#13394572) Journal
      Nigeria? Are you serious? Without prejudice - it's one of the worst states for corruption. The streets of London are full of Nigerian traffic wardens putting tickets on ambulances, or on vans parked in loading bays, and then pretending not to speak English.

      I know of $large_banking_firm who outsourced lots of coding over there, and 6 months later, found there was a huuuge backdoor in the system. Their 'professional' coders wanted lots of cash to reveal where/what the backdoor was. The bank paid, as it would have taken them waaay too long to go through every line of code and figure it out themselves. I think the crooks got busted in the end (this was about 4-5 years ago), but hey - why risk it?
  • Not suprising... (Score:4, Interesting)

    by confusion ( 14388 ) on Wednesday August 24, 2005 @08:29PM (#13394225) Homepage
    Quality of life standards are improving, driving up labor rates, and most of the "easy" outsourcing has already been done. Outsourcing larger development projects ends up not saving as much as expected because of the added management layers that are needed here and there to ensure a successful project.

    Jerry
    http://www.cyvin.org/ [cyvin.org]
  • With companies constantly looking for new ways to increase profits it was only a matter of time before they found a place cheaper then India. And in theory it is only a matter of time before they run out of places to find. As more countries make the transition from 3rd world, the people living there will begin to realize they are worth more then the $5,000 a year they are making. Hopefully one day it will come back to the best person for the job gets the job, no matter where they are geographically, or h
  • As with any disruptive mechanism, the original value proposition is driven lower and lower to the point where it is as commodity as the market it surplanted...I am thinking a dot.bangalore crash may be just around the corner. And we are yet to see the real long term negative effects of short-sighted, cost driven offshoring.
    • As with any disruptive mechanism, the original value proposition is driven lower and lower to the point where it is as commodity as the market it surplanted...

      While the original article was talking about relatively low-level stuff such as call centers, that has already happened there in the engineering outsourcing.

      The insistance of venture capitaliasts on startups having an "offshoring story" led to the last round of startups building up with their archetectural core teams in the US and the bulk of their en
  • by iggymanz ( 596061 ) on Wednesday August 24, 2005 @08:32PM (#13394250)
    a number of business sites are saying Latin America is the new India for outsourcing. They have similar timezones to U.S., speak English, and are even a relatvely short plane trip away. Who knows, might be a more attractive spot to immigrate to than south asia too, for those willing to follow the work
    • by Rick Zeman ( 15628 ) on Wednesday August 24, 2005 @08:46PM (#13394344)
      a number of business sites are saying Latin America is the new India for outsourcing. They have similar timezones to U.S., speak English, and are even a relatvely short plane trip away

      Huh? Does that mean all of the Spanish-only speakers came here to the US???
      • 1) Not all Latin Americans speak Spanish. Some speak Portuguese.
        2) In order to get a real job here, you have to speak a second language, and English is the obvious choice. Yes, unlike some people in other countries, we actually care to learn a foreign language.
      • by JimBobJoe ( 2758 ) on Wednesday August 24, 2005 @10:19PM (#13394947)
        Does that mean all of the Spanish-only speakers came here to the US???

        Indivduals in Latin America who speak English usually can live a pretty good lifestyle on the income they make down there. Certainly a good number will immigrate, but they don't have to immigrate for economic survival reasons.

        Many of the economic migrants are uneducated/undereducated, so they likely have little knowledge of English.

        So, yes, a far greater percentage of non-English speakers come to the US than what are found as a percentage of the original country's population.
  • by Anonymous Coward on Wednesday August 24, 2005 @08:32PM (#13394256)
    Folks..

    Lets not kid ourselves here, the poor developers in India are exploited. The average salary is around $390/month, the kids down at the local fast food joint here in the US make more money than that. Sure the cost of living is a little lower over there, but things like books, computers etc, still cost the same or more than they do here.

    I've worked with several out-sourced Indian teams, and to be honest... you get what you pay for. Just like everywhere else, they have good programmers and bad programmers. Unfortunately, the nice people in India have a tendency to what to "please" you, so instead of giving you accurate, clear-cut information, they tend to tell you what you want to hear.

    They also have very little motivation, unless they are working for a big company like IBM, which has a reputation for a solid career, most developers aren't going to pull the allnighter or get the job done to meet the deadline.

    Out of about 30 code reviews I've done for Indian teams in the past month, I would say I've turned them all back for one coding mistake, bad design, or flat out not fixing the problem. The quality is poor.

    I've also spent time building teams in India, and its been pretty much hit and miss. Some teams do great work and are very successful, other teams spend their time trying to negotiate to do less work and have longer times to complete projects, to the point where we've just dropped Indian teams and finished the work ourselves.

    Outsourcing costs more than its worth, better off hiring some students and getting two or three good developers vs. 20 bad ones in a different time zone.
    • first i am a white guy in te US ... but i work with many indians with relatives working in india (bangalore). while you made some good points, and i agree with most of them, you're off on one issue ... what they say is that while the pay rate is lower, the cost of living is MUCH lower. an indian engineer with my job title can live much better in bangalore than i can in california. and i know that my company pays below average indian wages.

      to be fair, i understand that this is changing. indian software dev

    • You seem to say contradictory things: that the poor Indian coders are underpaid and that they do poor work. Are you saying that people should be well-paid to do poor work?
    • by GillBates0 ( 664202 ) on Wednesday August 24, 2005 @09:24PM (#13394567) Homepage Journal
      Lets not kid ourselves here, the poor developers in India are exploited. The average salary is around $390/month, the kids down at the local fast food joint here in the US make more money than that. Sure the cost of living is a little lower over there, but things like books, computers etc, still cost the same or more than they do here.

      Not sure about the rest of your comment, but it sounds mostly like anecdotal evidence and opinions tend to be subjective. I disagree with this particular excerpt from your comment, though.

      Convering salaries directly my multiplying/dividing by the exchange rate without taking into account the Purchasing Power Parity [wikipedia.org] is plain ridiculous. To sum it up for you, PPP is used because:

      The PPP measures how much a currency can buy in terms of an international measure (usually dollars), since goods and services have different prices in some countries than in others.

      Goods and services cost an order of magnitude less in India than they do in the US. For example, a loaf of bread costs about Rs. 10-20 (about 0.25 - 0.50 USD). Monthly rental for a pretty spacious house would approximate to Rs. 10000 (about $250). Those are rough figures, and will differ by region, but a single software engineer (for comparison purposes, since I'm single too) could live *comfortably* in a metro city like Bangalore for about Rs 15000 (including food/rent/groceries/booze/other_expenses). That works out to about 50% of his average salary of about Rs. 30000. Ofcourse when you convert his salary to USD, it comes to only about $750, (which wouldn't even cover the monthly rent in most areas in the US) and causes you to gasp, go hyper and claim "OMG, they're exploiting software engineers" or "OMG they're stealing our jaabs by working for less".

      In the end, the major cost saving for companies is *not* the lower salary (as you claim fast food workers in the US get), but about the *Exchange Rate*. Poorer economies have a lower cost of living than more developed counterparts, and hence have a weaker currency against the US Dollar. This multiplication/division factor allows companies to earn in USDollars and pay in Rupees (or any other weaker currency) thus widening their profit margin. So please ponder over these finer points before spreading FUD/incorrect information and basing other (consequently erroneous) axioms on an incorrect assumption. Thank you.

  • New Trend (Score:2, Funny)

    by blueadept1 ( 844312 )
    Cargo ships and decomissioned aircraft carriers to be converted into mobile call centers! Will dock where the wages are lowest!
  • It's called greed (Score:5, Insightful)

    by syousef ( 465911 ) on Wednesday August 24, 2005 @08:36PM (#13394277) Journal
    People want something for nothing, and are willing to enslave others, then justify it to themselves because they're "saving" these people from poverty.

    Only one place those goddamn cost cuts are going. Into the CEO's pocket.

    We need to cap CEO salaries to something like 4 times what their best people on the ground earn. Don't think it can work? Check out Korea's ship building industry.

    Capitalism and a "free" market are all well and good but it's not a perfect system and there do need to be controls.
    • Offering someone a job, even at what you consider to be a crappy wage, isn't enslavement.

      It isn't necessarily a bright idea either. A hefty chunk of the really smart people overseas tend to emigrate to where they'll get paid nice wages. Managing projects on the other side of the world, through culture and time-zone barriers, isn't very easy. Clueless PHB types at big companies are torching resources by following this outsourcing fad but it's very difficult to outright sink a huge corporate ship, short of
      • by syousef ( 465911 ) on Wednesday August 24, 2005 @09:27PM (#13394591) Journal
        Offering someone a job, even at what you consider to be a crappy wage, isn't enslavement.

        So if you say "here do this work, otherwise you'll end up poor and starving" isn't enslavement? It isn't far from it if you ask me. The only decent option is to ask someone else for a job, but if everyone in a position of power is offering the same conditions, guess what you're back to the same conditions: work for me or die.

        At the very least this is servitude. You do get some choice in who gets to be your master.but honestly I don't think it's that far off enslavement.
        • Re: (Score:3, Insightful)

          Comment removed based on user account deletion
        • by Gorimek ( 61128 ) on Thursday August 25, 2005 @02:14AM (#13395780) Homepage
          So if you say "here do this work, otherwise you'll end up poor and starving" isn't enslavement?

          Enslavement is when a person is owned by an other, and can be bought and sold as property, as well as raped, tortured or killed at will, just as you would be free to destroy any other property.

          By contrast, offering someone a job is at worst pointless. If the prospective employee doesn't find the offer better than his current situation, he can always decline it. At best it can improve someone's life immensly. At the utter level of poverty many third worlders live in, a few cents more a day can be the difference between life and death.
          • Fine, tell you what, try turning down a boss who decides they want to have sex with you if your alternative is to get fired and die of starvation. Then tell me that you can't be "bought and sold as property, as well as raped, tortured or killed at will"

            By contrast, offering someone a job is at worst pointless. If the prospective employee doesn't find the offer better than his current situation, he can always decline it. At best it can improve someone's life immensly. At the utter level of poverty many third
            • You just don't get it do you? You can't say no if your alternative is starvation.

              First off, if your only alternative really is starving to death, then by offering you a terrible job, that company has saved your life. That crappy job is far better than not having that crappy job, so they are improving your situation. You then respond to that by bitching about it.

              Secondly, that is almost never the only alternative. There are very few situations in which one particular job is the only one available to a p
  • Bound to happen... (Score:5, Interesting)

    by JaredOfEuropa ( 526365 ) on Wednesday August 24, 2005 @08:36PM (#13394281) Journal
    Is this the beginning of the end of the dominance of India in the tech offshoring market?"
    Probably yes. The multinational I do work for recently awarded large outsourcing contracts to two Indian firms, to do helpdesk and IT work. The main reason these two firms got the contract? Because these firms were already setting up shop in China. When the China branches become operational, my client will pay even less for the outsourced work.
  • Argh! (Score:5, Funny)

    by toupsie ( 88295 ) on Wednesday August 24, 2005 @08:42PM (#13394318) Homepage
    I was just getting good at understanding the Indian accent when I was calling Tech Support!
  • by moviepig.com ( 745183 ) on Wednesday August 24, 2005 @08:43PM (#13394325)

    Water flows downhill...
    • that's Rule #1 of what plumber must remember. This outsourcing news reminds me of the even more important Rule #2 which explains why plumbers make so much money.

      RULE #2: IT AIN'T ALL WATER!!
  • will be interesting (Score:4, Interesting)

    by iggymanz ( 596061 ) on Wednesday August 24, 2005 @08:44PM (#13394336)
    it occurs to me that it was "trendy" to outsource to India (and managers basically fabricating lies about how much money was saved and how quality was maintained), will it be "trendy" to move outsourcing *from* India? The U.S.of A provides the lion's share of India's outsourcing income and I could see a cascading collapse of major portions of the economy over there ...
    • The U.S.of A provides the lion's share of India's outsourcing income and I could see a cascading collapse of major portions of the economy over there ...

      Where you see collapse and disaster, I can see a stabilization and equlibrium of prices and work. People always assume that whatever the current trend is, it will last forever. If most people saw a puppy growing for the first month of its life, they would conclude that in a year it will be 400 feet tall.
  • by Doug Dante ( 22218 ) on Wednesday August 24, 2005 @08:47PM (#13394348)
    "India raked in more than $2 billion of an estimated $3 billion global ... market."

    "the worldwide offshore BPO market will grow to about $24 billion by 2007 of which India will earn about $13.8 billion."

    So with massive market growth India might slip below 50% market share if they don't watch their back.

    But it's not like they're stocking up on pink slips in Bangalore.
  • by bADlOGIN ( 133391 ) on Wednesday August 24, 2005 @08:49PM (#13394359) Homepage
    Life imitates art. Or at least Outsourcing [userfriendly.org].
  • by Comatose51 ( 687974 ) on Wednesday August 24, 2005 @09:06PM (#13394454) Homepage
    It always makes me wary when:

    1. Some "consulting firm" is involved in a study instead of some non-profit organization.

    2. When that firm is Gartner, who've been known to make all kinds of outrageous claims [theinquirer.net] to get publicity.

    3. They come up with nice, easy numbers like "Gartner Research believes a drop of 45% in India's share could happen in the next two years." Anyone who've done any research or studies, knows that numbers ending in 5 or 0 don't have special meanings in reality. The only thing that it matters to are readers, especially PHBs. What this suggests is that Gartner just pulled some number out of a hand to get more publicity, again. 45% is much easier for a PHB to rattle off than 73% during a meeting.

    I have no strong feelings about this "news" either especially coming from a source as unreliable as Gartner. The trend is probably true but the number is probably bogus.

  • Viva South America (Score:2, Informative)

    by jbeiter ( 599059 )
    Lately I've been finding myself routed to South America for customer service (Motorola for one). I hope this is a trend because the general knowledge, english skills, politeness, and service is LIGHT YEARS above India. When I get routed to India for IBM or Dell, I'm more likely to get hung up on. My South American service with Motorola was so good I started asking where they were from. Argentina and Costa Rica. I guess the front line is Argentina and the actual support is in Costa Rica. They were great t
  • A recent study (I was one of the contributors, plug admitted) was done by a Dutch University. The link to the website is http://stitch.ewi.utwente.nl/detail/chakra/-page=e n-info.htm [utwente.nl], but to be honest I don't know if the results are currently online.
  • 1970's, redux (Score:5, Insightful)

    by nido ( 102070 ) <<moc.oohay> <ta> <65odin>> on Wednesday August 24, 2005 @09:32PM (#13394622) Homepage
    I've been working on a little theory that the whole outsourcing phenomena is reflective of a much deeper economic problem that's been developing in the U.S. over the last 20+ years.

    The last great bout with price-inflation in the U.S. was in the late 1970's, after Nixon cut the dollar's theoretical gold-peg (theoretical, because only foreigners could redeem dollars for gold), and while the economy was absorbing all of the dollars that'd been "printed" to pay for the Vietnam war.

    Paul A. Volcker, chairman of the Federal Reserve from 1979->1987, solved the Inflationary crisis of the early 1980's by hiking interest rates to obscenely high levels. His entry in the wikipedia says that inflation was reduced from 9% in 1980 to 3.5% in 1982. The cure wasn't easy, however, as it induced a recession and much joblessness. It was thought that Reagan was going to be a one-termer.

    Anyways, today is like the 1970's all over again. We've had tons of newly printed money spewing out of the government since about 1995. First it fueled the dot-com bubble. The government opened the money-faucet even wider after 9/11. The effect of having more money in the economy is that prices go up for scarce items with high demand. Hence we have home prices that seems to grow without end, and the price of oil going through the roof.

    The difference between the 2000's and the 1970's is that Giant Corporations seem to think they have a way out of paying American workers the increased wages price inflation forces them to demand: outsourcing.

    Remember Little Boy George's hundred-billion $ economic stimulus package that got passed soon after 9/11? In decades past, Americans (er, USians) would've taken the money and gone out and bought products built buy other Americans (USians). Those producers would take their profits from all the sales and use them to invent new things to sale, and new American factories to build them in. Closed circuit, stimulus gets recycled in the economy over and over again.

    In the new system, Americans take their economic stimulus to go out and buy stuff "made in china" And profits from that sale allows chinese entrepreneurs to go and build a new factory in China. Open circuit. So Georgie Boy's stimulus package went around once.

    There's nothing wrong with trade, so long as it's a two-way street. But at least in the last 4 years, Americans have been buying goods from China, and the chinese have been lending the dollars they've made in the sale back to us, to pay for our illustrious leader's silly little jihad against self-induced terrorism (See Harry Browne's When Will We Learn [worldnetdaily.com] [part 2] [worldnetdaily.com], and his other 2001 articles [harrybrowne.org] for what I think is a lucid explanation of how the U.S.'s foreign policy has lead to the problems we face today).

    Getting back to the subject at hand: the primary problem is not that there's a trade imbalance, but that the Federal Reserve's willy-nilly printing of money allows the imbalance to grow much much larger than it ever could otherwise. In hard-money times, if China accumulated an excess of dollars, those dollars would become worth less in world trade. Chinese products would become more expensive for Americans to buy, and American products would become cheaper for the Chinese.

    But as it has been, the Chinese pegged their currency to the dollar (hence, no relative adjustment in the value of the two currencies), and that was just fine for Georgie, 'cause the chinese bought plenty of U.S. bonds to pay for his silly little war.

    I think i'm rambling now, so I'll quit soon. My main point is that Giant Corporations are outsourcing today to hide rampant 1970's-style inflation from their customers.

    Outsourcing is also done to prevent the natural "leveling of the playing field." In a closed-circuit economy, if no one want
    • Brilliant points, parent.

      The real problem here is trying to get "all gain with no pain". The recession has been buried with paper-printing and off balance sheet spending. While growing the government to huge proportions has propped up some of the unemployment -- the rest is covered by simply changing how we compute the data.

      The way we compute unemployment now and inflation is different from the 1970s. Plus, the new phenomenon of both parents working and people working more than one job have skewed everythin
  • Comment removed (Score:5, Interesting)

    by account_deleted ( 4530225 ) on Wednesday August 24, 2005 @09:46PM (#13394736)
    Comment removed based on user account deletion
  • by deepanjan_nag ( 596448 ) on Thursday August 25, 2005 @02:11AM (#13395770) Homepage
    I'm in an MNC operating out of India. Being part of the workforce, I know pretty well the wretched condition Indian coders work in. Our training is inadequate, faculty is of poor quality, resources are lacking and we are always in a hurry. No wonder India has never produced a world renowned software product. At this rate, it never will.
  • by TheGrapeApe ( 833505 ) on Thursday August 25, 2005 @08:47AM (#13396891)
    Is this the beginning of the end of the dominance of India in the tech offshoring market?

    No- it's the beginning of the "poverty as a comparitive advantage" economic model. Just like we've been predicting for years.

    These corporations were getting high off of the fact that they had an easy way to undermine American labor and trade standards- India was the perfect "fertile ground" for that; They had the education system of a developed nation (skilled workers), but the labor standards of a third-world nation. Now that they are actually establishing some standards for themselves, they are losing their "poverty advantage".

    Welcome to the new World Economy- a "round robin" game where your nation wins when your standards of living have eroded to a point less than everyone else's; and you lose as soon as you try to start making them better.

Real programmers don't bring brown-bag lunches. If the vending machine doesn't sell it, they don't eat it. Vending machines don't sell quiche.

Working...