HP will impose a minimum 15-minute wait time for consumer PC and printer support calls in five European countries, seeking to push customers toward digital channels, according to internal documents seen by The Register. The policy, implemented February 18, affects retail customers in Britain, Ireland, France, Germany and Italy. The outlet added that it anticipates "more countries could be added."

AI hardware startup Humane -- which has been acquired by HP -- has given its users just ten days notice that their Pins will be disconnected. From a report: In a note to its customers, the company said AI Pins will "continue to function normally" until 12PM PT on February 28. On that date, users will lose access to essentially all of their device's features, including but not limited to calling, messaging, AI queries and cloud access. The FAQ does note that you'll still be able to check on your battery life, though.

Humane is encouraging its users to download any stored data before February 28, as it plans on permanently deleting "all remaining customer data" at the same time as switching its servers off.

An anonymous reader quotes a report from Bloomberg: HP will acquire assets from Humane, the maker of a wearable Ai Pin introduced in late 2023, for $116 million. The deal will include the majority of Humane's employees in addition to its software platform and intellectual property, the company said Tuesday. It will not include Humane's Ai pin device business, which will be wound down, an HP spokesperson said. Humane's team, including founders Imran Chaudhri and Bethany Bongiorno, will form a new division at HP to help integrate artificial intelligence into the company's personal computers, printers and connected conference rooms, said Tuan Tran, who leads HP's AI initiatives. Chaudhri and Bongiorno were design and software engineers at Apple before founding the startup. [...]

Tran said he was particularly impressed with aspects of Humane's design, such as the ability to orchestrate AI models running both on-device and in the cloud. The deal is expected to close at the end of the month, HP said. "There will be a time and place for pure AI devices," Tran said. "But there is going to be AI in all our devices -- that's how we can help our business customers be more productive."

Acer will raise laptop prices in the United States by 10% next month due to Trump administration tariffs on Chinese imports, CEO Jason Chen said. "We will have to adjust the end user price to reflect the tariff," Chen said. "We think 10 percent probably will be the default price increase because of the import tax."

The Taiwan-based company, the fifth-largest computer seller in the U.S. market behind HP, Dell, Lenovo and Apple, could add hundreds of dollars to its high-end laptops that cost up to $3,700. Chen said Acer is exploring manufacturing options outside China, including possible U.S. production. The company has already moved desktop computer assembly out of China following earlier 25% tariffs during Trump's first term. The 10% tariff imposed this month affects nearly 80% of U.S. laptop imports from China.

The Register's Dan Robinson reports: Google promised a decade of updates for its Chromebooks in 2023 to stop them being binned so soon after purchase, but many are still set to reach the end of the road sooner than later. The appliance-like laptop devices were introduced by megacorp in 2011, running its Linux-based ChromeOS platform. They have been produced by a number of hardware vendors and proven popular with buyers such as students, thanks to their relatively low pricing. The initial devices were designed for a three-year lifespan, or at least this was the length of time Google was prepared to issue automatic updates to add new features and security fixes for the onboard software.

Google has extended this Auto Update Expiration (AUE) date over the years, prompted by irate users who purchased a Chromebook only to find that it had just a year or two of software updates left if that particular model had been on the market for a while. The latest extension came in September 2023, when the company promised ten years of automatic updates, following pressure from the US-based Public Interest Research Group (PIRG). The advocacy organization had recommended this move in its Chromebook Churn report, which criticized the devices as not being designed to last.

PIRG celebrated its success at the time, claiming that Google's decision to extend support would "save millions of dollars and prevent tons of e-waste from being disposed of." But Google's move actually meant that only Chromebooks released from 2021 onward would automatically get ten years of updates, starting in 2024. For a subset of older devices, an administrator (or someone with admin privileges) can opt in to enable extended updates and receive the full ten years of support, a spokesperson for the company told us. This, according to PIRG, still leaves many models set to reach end of life this year, or over the next several years. "According to my research, at least 15 Chromebook models have already expired across most of the top manufacturers (Google, Acer, Dell, HP, Samsung, Asus, and Lenovo). Models released before 2021 don't have the guaranteed ten years of updates, so more devices will continue to expire each year," Stephanie Markowitz, a Designed to Last Campaign Associate at PIRG, told The Register.

"In general, end-of-support dates for consumer tech like laptops act as 'slow death' dates," according to Markowitz. "The devices won't necessarily lose function immediately, but without security updates and bug patches, the device will eventually become incompatible with the most up-to-date software, and the device itself will no longer be secure against malware and other issues."

A full ist of end-of-life dates for Chromebook models can be viewed here.

Slashdot reader jenningsthecat writes: 3D printer manufacturer Bambu Labs has faced a storm of controversy and protest after releasing a security update which many users claim is the first step in moving towards an HP-style subscription model.
Bambu Labs responded that there's misinformation circulating online, adding "we acknowledge that our communication might have contributed to the confusion." Bambu Labs spokesperson Nadia Yaakoubi did "damage control", answering questions from the Verge: Q: Will Bambu publicly commit to never requiring a subscription in order to control its printers and print from them over a home network?

A: For our current product line, yes. We will never require a subscription to control or print from our printers over a home network...

Q: Will Bambu publicly commit to never putting any existing printer functionality behind a subscription?

Yes...
Bambu's site adds that the security update "is beta testing, not a forced update. The choice is yours. You can participate in the beta program to help us refine these features, or continue using your current firmware."

Hackaday notes another wrinkle: This follows the original announcement which had the 3D printer community up in arms, and quickly saw the new tool that's supposed to provide safe and secure communications with Bambu Lab printers ripped apart to extract the security certificate and private key... As the flaming wreck that's Bambu Lab's PR efforts keeps hurtling down the highway of public opinion, we'd be remiss to not point out that with the security certificate and private key being easily obtainable from the Bambu Connect Electron app, there is absolutely no point to any of what Bambu Lab is doing.
The Verge asked Bambu Labs about that too: Q: Does the private key leaking change any of your plans?

No, this doesn't change our plans, and we've taken immediate action.
Bambu Labs had said their security update would "ensure only authorized access and operations are permitted," remembers Ars Technica. "This would, Bambu suggested, mitigate risks of 'remote hacks or printer exposure issues' and lower the risk of 'abnormal traffic or attacks.'" This was necessary, Bambu wrote, because of increases in requests made to its cloud services "through unofficial channels," targeted DDOS attacks, and "peaks of up to 30 million unauthorized requests per day" (link added by Bambu).
But Ars Technica also found some skepticism online: Repair advocate Louis Rossmann, noting Bambu's altered original blog post, uploaded a video soon after, "Bambu's Gaslighting Masterclass: Denying their own documented restrictions"... suggesting that the company was asking buyers to trust that Bambu wouldn't enact restrictive policies it otherwise wrote into its user agreements.
And Ars Technica also cites another skeptical response from a video posted by open source hardware hacker and YouTube creator Jeff Geerling: "Every IoT device has these problems, and there are better ways to secure things than by locking out access, or making it harder to access, or requiring their cloud to be integrated."

An anonymous reader quotes a report from Ars Technica: After ditching the traditional Dell XPS laptop look in favor of the polarizing design of the XPS 13 Plus released in 2022, Dell is killing the XPS branding that has become a mainstay for people seeking a sleek, respectable, well-priced PC. This means that there won't be any more Dell XPS clamshell ultralight laptops, 2-in-1 laptops, or desktops. Dell is also killing its Latitude, Inspiron, and Precision branding, it announced today. Moving forward, Dell computers will have either just Dell branding, which Dell's announcement today described as "designed for play, school, and work," Dell Pro branding "for professional-grade productivity," or be Dell Pro Max products, which are "designed for maximum performance." Dell will release Dell and Dell Pro-branded displays, accessories, and "services," it said. The Pro Max line will feature laptops and desktop workstations with professional-grade GPU capabilities as well as a new thermal design.

Dell claims its mid-tier Pro line emphasizes durability, "withstanding three times as many hinge cycles, drops, and bumps from regular use as competitor devices." The statement is based on "internal analysis of multiple durability tests performed" on the Dell Pro 14 Plus (released today) and HP EliteBook 640 G11 laptops conducted in November. Also based on internal testing conducted in November, Dell claims its Pro PCs boost "airflow by 20 percent, making these Dell's quietest commercial laptops ever." Within each line are base models, Plus models, and Premium models. In a blog post, Kevin Terwilliger, VP and GM of commercial, consumer, and gaming PCs at Dell, explained that Plus models offer "the most scalable performance" and Premium models offer "the ultimate in mobility and design." By those naming conventions, old-time Dell users could roughly equate XPS laptops with new Dell Premium products. [...] Dell will maintain its Alienware line of gaming PCs and peripherals (Dell acquired Alienware in 2006). The changes were made to create more "unified branding" that will make it "easier and faster to find the right PCs, accessories, and services," said Dell in a press release. It also serves to push the company's "AI PCs" onto consumers.

Dell notes that it will maintain its Alienware line of gaming PCs and peripherals "that's been service PC gamers for nearly 30 years."

Intel, which has been fending off mounting competition in notebook processors, says a new range of chips will help enable the longest battery life available in laptops. From a report: New computers based on the latest version of its Core Ultra processors will go on sale starting this month, the company said Monday at CES, an annual consumer electronics show.

Intel was for decades the world's largest chipmaker thanks to its dominance of the computer processor market. Production technology stumbles and slow product introductions have opened the door to both long-time rivals and firms just entering the space. The company's board last month ousted its chief executive officer, citing the need to improve its offerings.

The new chips, intended for corporate PCs and high-end consumer devices, are aimed at boosting performance in two areas the company considers key selling points: battery life and the ability to run artificial intelligence functions. According to Intel, an HP laptop that uses one of the new processors can run Microsoft's Teams software for as long as 10.5 hours on a single charge. It can go 20.3 hours between charges when the user is running Microsoft's cloud-based 365 suite, Intel added. By comparison, Intel says a Dell device using a Qualcomm Snapdragon processor can last as long as 9.2 hours and 18.5 hours, respectively, under those conditions.

It had a 4.8-inch display. Introduced in 1991, Hewlett-Packard's (DOS-based) HP 95LX Palmtop PC — a collaboration with Lotus — was finally discontinued back in 2003.

But one found its way to long-time Slashdot reader Shayde (who in November repaired a 48-year-old handheld videogame console from Mattel). "I really wanted to get this HP95LX talking to the internet at large," they told Slashdot, " but network stacks for DOS in 1991 were pretty limited, and this machine didn't even have the hardware for a network connection.

"It did have a serial port though — a flat 4-pin custom interface. I did a bunch of research and learned how to custom-build an RS-232 hookup for this port, and using an external Wifi module, got it online — and talking to the retrocomputing BBS!"

There's a video documenting the whole experience. (Along the way he uses 20-gauge hook-up wire from Amazon, a zip tie, solder cups, and an internet modem (the WiFi232 Hayes modem emulator). The whole thing is powered by two AA batteries — it has 512K of memory, and about half a meg of storage. My favorite technical detail?

"Conveniently, the HP 95 [Palmtop PC] uses the exact same pinout as the HP 48GX handheld graphing calculator. So looking up on the Internet, we can determine what pins we need to map from the HP unit over to what would be a DB25 serial port..."

An anonymous reader quotes a report from SecurityWeek.com: White hat hackers taking part in the Pwn2Own Ireland 2024 contest organized by Trend Micro's Zero Day Initiative (ZDI) have earned half a million dollars on the first day of the event, for exploits targeting NAS devices, cameras, printers and smart speakers. The highest single reward, $100,000, was earned by Sina Kheirkhah of Summoning Team, who chained a total of nine vulnerabilities for an attack that went from a QNAP QHora-322 router to a TrueNAS Mini X storage device. Another exploit chain involving the QNAP QHora-322 and TrueNAS Mini X products was demonstrated by Viettel Cyber Security, but this team earned only $50,000.

A significant reward was also earned by Jack Dates of RET2 Systems, who received $60,000 for hacking a Sonos Era 300 smart speaker. QNAP TS-464 and Synology DiskStation DS1823XS+ NAS device exploits earned $40,000 each for two different teams. Participants also successfully demonstrated exploits against the Lorex 2K WiFi, Ubiquity AI Bullet, and Synology TC500 cameras, and HP Color LaserJet Pro MFP 3301fdw and Canon imageCLASS MF656Cdw printers. These attempts earned the hackers between $11,000 and $30,000. According to ZDI, a total of $516,250 was paid out on the first day of Pwn2Own Ireland for over 50 unique vulnerabilities.

Phoronix's Michael Larabel reports: Intel and AMD have jointly announced the creation of an x86 ecosystem advisory group to bring together the two companies as well as other industry leaders -- both companies and individuals such as Linux creator Linus Torvalds. Intel and AMD are forming this x86 ecosystem advisory group to help foster collaboration and innovations around the x86 (x86_64) ISA. [...] Besides Intel amd AMD, other founding members include Broadcom, Dell, Google, HPE, HP Inc, Lenovo, Microsoft, Oracle, and Red Hat. Here are the "intended outcomes" for the group, as stated in the press release: The intended outcomes include:
- Enhancing customer choice and compatibility across hardware and software, while accelerating their ability to benefit from new, cutting-edge features.
- Simplifying architectural guidelines to enhance software consistency and standardize interfaces across x86 product offerings from Intel and AMD.
- Enabling greater and more efficient integration of new capabilities into operating systems, frameworks and applications.

Google is testing a new verification feature in search, in a move aimed at helping users avoid fake or fraudulent websites. The Verge's Jess Weatherbed reports: My colleague Jay Peters spotted checkmarks next to official site links for Microsoft, Meta, Epic Games, Apple, Amazon, and HP, but these were no longer displayed once he logged into a different Google account -- meaning this experiment isn't being rolled out widely just yet. Hovering over a checkmark will display a message that explains "Google's signals suggest that this business is the business that it says it is," which is determined by things like website verification, Merchant Center data, and manual reviews according to Shaheen.

Microsoft has discontinued Windows Mixed Reality support in its latest Windows 11 update, rendering a number of VR headsets obsolete. The move, reported by UploadVR, affects devices from major manufacturers. An estimated 80,000 users will lose access to their headsets upon upgrading to Windows 11 24H2. UploadVR adds: Despite the name, all Windows MR headsets were actually VR-only, and are compatible with most SteamVR content via Microsoft's SteamVR driver. The first Windows MR headsets arrived in late 2017 from Acer, Asus, Dell, HP, Lenovo, and Samsung, aiming to compete with the Oculus Rift and HTC Vive that had launched a year earlier. They were the first consumer VR products to deliver inside-out positional tracking, for both the headset and controllers.

All the original Windows MR OEMs except Samsung used the same cheap fixed panels LCD design with fixed lenses, while the Samsung Odyssey had IPD adjustment and OLED panels - the same OLED panels that would be featured in HTC Vive Pro and Oculus Quest a year and a half later. Even though the LCD headsets were sold for as low as $200 at times, and even though Samsung offered (for the time) high-resolution OLED panels, Windows MR headsets failed to ever reach widespread adoption amongst PC VR gamers. On the Steam Hardware Survey Windows MR peaked at around 10% of SteamVR usage share in 2019, and now sits around 3.5%. The move follows Microsoft recently discontinuing the HoloLens 2.

An anonymous reader quotes a report from PCWorld, written by Michael Crider: The latest perpetrator of questionable AI branding? HP. The company is introducing "Print AI," what it calls the "industry's first intelligent print experience for home, office, and large format printing." What does that mean? It's essentially a new beta software driver package for some HP printers. According to the press release, it can deliver "Perfect Output" -- capital P capital O -- a branded tool that reformats the contents of a page in order to more ideally fit it onto physical paper.

Despite my skeptical tone, this is actually a pretty cool idea. "Perfect Output can detect unwanted content like ads and web text, printing only the desired text and images, saving time, paper, and ink." That's neat! If the web page you're printing doesn't offer a built-in print format, the software will make one for you. It'll also serve to better organize printed spreadsheets and images, too. But I don't see anything in this software that's actually AI -- or even machine learning, for that matter. This is applying the same tech (functionally, if not necessarily the same code) as the "reader mode" formatting we've seen in browsers for about a decade now. Take the text and images of a page, strip out everything else that's unnecessary, and present it as efficiently as possible. [...]

The press release does mention that support and formatting tasks can be accomplished with "simple conversational prompts," which at least might be leveraging some of the large language models that have become synonymous with AI as consumers understand it. But based on the description, it's more about selling you something than helping you. "Customers can choose to print or explore a curated list of partners that offer unique photo printing capabilities, gift certificates to be printed on the card, and so much more." Whoopee.

Dell and HP executives have acknowledged a delay in the anticipated commercial PC refresh cycle. Michael Dell, speaking at the Citi 2024 Global TMT conference, stated that the refresh cycle "has been delayed for sure." The Register adds: Without offering any reasons for postponement -- and not being pressed for one by the analyst interviewing him -- the billionaire reckoned the size of the refresh is "going to be even bigger" because of it. "So first of all we have a certain date with Windows 10 end-of-life and we're almost within a one year window of that, and as you get in that one-year window, the enterprise IT people start screwing around and saying, 'Oh, we better do something about this'," said Dell.

Enrique Lores, CEO at rival PC maker HP, who spoke at the Goldman Sachs Communacopia + Technology conference this week, agreed enterprises are also about to invest in new lines. "First of all there is a large and aging installed base on PCs. Many of these PCs were bought during COVID and now we are four [or] five years after they were bought and they will have to be replaced. "We also see an opportunity driven by the Windows 11 refresh that is only starting now... this is what is behind some of the strength that we see on the commercial side. Microsoft⦠will start discontinuing their support for the previous versions, and this always ties the replacement and upgrade," he said, adding "this is going to be driving demand in the coming quarters."

Hewlett Packard Enterprise has confirmed it will push ahead with a high court lawsuit against the estate of the deceased tech tycoon Mike Lynch in which it is seeking damages of up to $4 billion. From a report: The US company said in a statement it would follow the legal proceedings "through to their conclusion" despite Lynch's death last month when his yacht sank off the coast of Italy. HPE won a civil claim against Lynch in the English high court in 2022, after accusing him and his former finance director Sushovan Hussain of fraud over its $11 billion takeover of his software company Autonomy in 2011.

A ruling on damages is expected soon, although the judge presiding over the case, Mr Justice Hildyard, wrote in 2022 that he expected final damages to be "substantially less than is claimed." Lynch, 59, who was cleared in a separate criminal fraud trial over the Autonomy deal in the US in June, and his 18-year-old daughter Hannah, were among seven people who died after the Bayesian superyacht sank off the coast of Sicily last month.

Google is making a new desktop app called Essentials that packages a few Google services, like Messages and Photos, and includes links to download many others. The app will be included with many new Windows laptops, with the first ones coming from HP. From a report: The Essentials app lets you "discover and install many of our best Google services," according to Google's announcement, and lets you browse Google Photos as well as send and receive Google Messages in the app. A full list of apps has not yet been announced, but Google's announcement art showcases icons including Google Sheets, Google Drive, Nearby Share, and Google One (a two-month free trial is offered through Essentials for new subscribers).

HP will start including Google Essentials across its computer brands, like Envy, Pavilion, Omen, and more. Google says you're "in control of your experience" and can uninstall any part of Essentials or the whole thing.

Longtime Slashdot reader whoever57 writes: A powerful storm sank the "Bayesian," a superyacht that was carrying Mike Lynch and some guests. In total, there is one confirmed death and another six missing, including Mike lynch and his daughter. It is believed that the yacht is effectively owned by Lynch. The 56-meter yacht had an aluminum hull and could carry 12 guests and a crew of up to 10. "Lynch co-founded Autonomy, a software firm that became one of the shining lights of the UK tech scene, in the mid-90s," notes The Guardian. "Once described as Britain's Bill Gates, Lynch spent much of the last decade in court defending his name against allegations of fraud related to the sale of Autonomy to the U.S. tech company Hewlett-Packard for $11 billion. The 59-year-old was acquitted by a jury in San Francisco in June, after he had spent more than a year living in effect under house arrest."

"He was awarded an OBE for services to enterprise in 2006, and appointed in 2011 to the science and technology council of the then prime minister, David Cameron. He was elected as a fellow to the Royal Academy of Engineering in 2008 and the Royal Society in 2014."

UPDATE 8/21/24: Authorities have recovered the bodies of former Autonomy CEO Mike Lynch and his teenage daughter Hannah. Lynch's wife, Angela Bacares, was rescued at sea and is recovering.

An anonymous reader quotes a report from Ars Technica: Intel is partnering with Karma Automotive to develop an all-new computing platform for vehicles. The new software-defined vehicle architecture should first appear in a high-end electric coupe from Karma in 2026. But the partners have bigger plans for this architecture, with talk of open standards and working with other automakers also looking to make the leap into the software-defined future. [...] In addition to advantages in processing power and weight savings, software-defined vehicles are easier to update over-the-air, a must-have feature since Tesla changed that paradigm. Karma and Intel say their architecture should also have other efficiency benefits. They give the example of security monitoring that remains active even when the vehicle is turned off; they move this to a low-powered device using "data center application orchestration concepts."

Intel is also contributing its power management SoC to get the most out of inverters, DC-DC converters, chargers, and as you might expect, the domain controllers use Intel silicon as well, apparently with some flavor of AI enabled. [...] Karma's first car to use the software-defined vehicle architecture will be the Kayeva, a $300,000 two-door with 1,000 hp (745 kW) on tap, which is scheduled to arrive in two years. But Intel and Karma want to offer the architecture to others in the industry. "For Tier 1s and OEMs not quite ready to take the leap from the old way of doing things to the new, Karma Automotive will play as an ally, helping them make that transition," said [Karma President Marques McCammon]. "Together, we're harnessing the combined might of Intel's technological prowess and Karma's ultra-luxury vehicle expertise to co-develop a revolutionary software-defined vehicle architecture," said McCammon. "This isn't just about realizing Karma's full potential; it's about creating a blueprint for the entire industry. We're not just building exceptional vehicles, we're paving the way for a new era of automotive innovation and offering a roadmap for those ready to make the leap."

Things aren't working out well for Humane, a heavily-funded startup that launched an eponymous AI device earlier this year. Despite significant funding from prominent Silicon Valley figures, the product has been grappling with negative reviews -- and now more pressing issues are emerging. An anonymous reader shares a report: Shortly after Humane released its $699 AI Pin in April, the returns started flowing in. Between May and August, more AI Pins were returned than purchased, according to internal sales data obtained by The Verge. By June, only around 8,000 units hadn't been returned, a source with direct knowledge of sales and return data told me. As of today, the number of units still in customer hands had fallen closer to 7,000, a source with direct knowledge said.

At launch, the AI Pin was met with overwhelmingly negative reviews. Our own David Pierce said it "just doesn't work," and Marques Brownlee called it "the worst product" he's ever reviewed. Now, Humane is attempting to stabilize its operations and maintain confidence among staff and potential acquirers. The New York Times reported in June that HP is considering purchasing the company, and The Information reported last week that Humane is negotiating with its current investors to raise debt, which could later be converted into equity.