NicknamesAreStupid writes: Many outlets are reporting that AT&T will allow owners of iPhones whose contracts have expired to unlock their devices. One might think that a call or a quick trip to their local AT&T store will do the trick, and they do provide this service to people who are currently under contract with a newer phone and want to use their older one. However, AT&T has never made anything 'free' to be 'easy, and this may not bode well for 'former' customers who offer no profitable revenue. For example, when they bought Bell South, they were ordered by the court as part of the acquisition to offer $10/month 'DSL lite' service. The maze in their website which led to this opportunity is now a story of legend (http://blog.chron.com/techblog/2007/06/att-launches-stealthy-10-dsl/). Will the key to this unlocking the iPhone be as byzantine for former customers?