QNAP NAS Users Locked Out After Firmware Update Snafu (theregister.com) 21
A firmware update has left QNAP network-attached storage device owners unable to access their systems, with standard reset procedures failing to resolve the issue.
The problematic update, QTS 5.2.2.2950 build 20241114, was released last week before being partially withdrawn, according to user reports on QNAP's community forums. QNAP, the Taiwan-based storage manufacturer, has not specified which models are affected by the faulty firmware.
The problematic update, QTS 5.2.2.2950 build 20241114, was released last week before being partially withdrawn, according to user reports on QNAP's community forums. QNAP, the Taiwan-based storage manufacturer, has not specified which models are affected by the faulty firmware.
Re: (Score:3)
Re: (Score:2, Troll)
Glad I keep two QNAP NAS devices. Primary one rsyncs to the Secondary one overnight. That way if some shit like this happens i'm not locked out of my data. When it comes to firmware updates I always apply them to the Secondary one 1st, give it about a week to make sure there are no issues before updating the Primary one.
Now there’s the capitalist solution. Why buy one when you can just buy two at twice the price.
Especially with vendor pre-rollout patch validation being as mythical as Bigfoot. /s
Re: (Score:1)
Now there’s the capitalist solution. Why buy one when you can just buy two at twice the price.
Especially with vendor pre-rollout patch validation being as mythical as Bigfoot. /s
Alright, let's hear your solution. I'm sure it's gonna be a doozy because you seem to actually be arguing against something that most people know to be true... If you've got critical data, HAVE A BACKUP.
I suspect you've also got a problem with RAID arrays, yes? Why have 1 drive when you can have 5 at five times the price, yeah?
Re: (Score:2)
Now there’s the capitalist solution. Why buy one when you can just buy two at twice the price.
Especially with vendor pre-rollout patch validation being as mythical as Bigfoot. /s
Alright, let's hear your solution. I'm sure it's gonna be a doozy because you seem to actually be arguing against something that most people know to be true... If you've got critical data, HAVE A BACKUP.
Calm down. I value data protection. I was more referring to the costly notion that the consumer-grade answer for this, is to simply buy another one.
And yes. I do have an answer for my data protection. It’s called a sync to differential hardware stored both (warm) onsite and (cold) offsite that is much less expensive because it’s the backup. This problem targeted entry-level hardware. That’s home consumers. Also known as the customer group not used to having to buy two of anything oth
Re: (Score:2)
A lot of Android phones and some routers have a builtin dual boot system, such a firmware flash always writes to the partition that is not currently running. There's always a backup. It's mostly thanks to this system that I have never bricked a device.
Re: (Score:2)
qnap is special in that there really is no firmware on device, its saved to the hdds in a special partition. I see no reason why they couldn't do this too. have a little grub menu that lets you choose which firmware to boot. Qnap has always been a little trash with their updates in my experience.
Re: (Score:2)
Indeed, if I recall, the drives are formatted ext4 and put in a raid configuration (if there are multiples). As long as they're not striped, it should be possible to just connect them to a PC running Linux and mount them to get the files off. If they're not in a mirrored config then it could be trickier since you'd probably need to get them all hooked up to the computer and get them mounted together (probably using mdadm).
I only ever set mine up in mirrored raid - but I also block their IPs from accessing
Works for me since it came out. (Score:1)
This is not the first time (Score:4, Interesting)
QNAP seem to have a history of pushing out bad firmware updates.
After the Deadbolt ransomware, QNAP started enabling automatic updates by default. If you updated your firmware, QNAP enabled automatic updating regardless of whether you had it enabled or disabled prior. They didn't tell anyone. You just had to *know* that you needed to manually disable automatic updates each time you did an update. I do update my stuff, but I need to know an update is reliable before I go live with it. That is not much to ask.
About three years ago QNAP pushed a dodgy update that failed and corrupted my RAID array. I wasn't the only one affected. Luckily I was able to recover most of my data. I ditched the QNAP OS pretty quickly after that. Luckily I was able to get Unraid up and running on the hardware, although the CPU was a little too under-powered for much more than that. I wouldn't touch QNAP again, even if they paid me.
Software update borks storage device (Score:2)
Re: (Score:2)
It would also consume a bit of memory, since you need to keep a duplicate copy of the unupgraded system around. Switching to the older one would be easy, but keeping the older one around eats memory. (Sometimes it's done anyway, of course. See "recovery partition".)
Re: (Score:2)
Possible? Yes. Did they do it? No.
acronym (Score:1)
Quality Not APplicable
It's fixable thankfully (Score:3)
Re: (Score:2)
Non trivial with hardware using NVME SSDs. Guess it will be time to retire one of my older appliances.