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Is Everyone Still Getting Remote Work Wrong? (zdnet.com) 129

ZDNet asks: why is everyone getting remote working wrong?

Researchers at tech analyst Gartner believe a rigid requirement to return to offices is a mistake. But the researchers also believe so-called "hybrid" schedules often are also flawed: "Most of those work models delivered below-average outcomes," the research found, and the common factor was some kind of rigid on-site requirement. Much more successful was a "hybrid-flexible" set-up offering leaders and employees the opportunity to choose where they work from. But most successful by far were workplaces that offered this flexibility and also included elements of "intentional collaboration and empathy-based management", where bosses don't force staff to come to the office just to keep an eye on them.

How the working week is organized matters: get it right, and staff are more likely to want to stay, and more likely to perform well. Autonomy also reduces fatigue, which in turn means workers are likely to sustain good performance over time.

ZDNet also tested virtual reality meetings — concluding they're "still undeniably somewhat clunky and can make you feel a bit awkward."

But at the same time, "I was also surprised by how much benefit they could potentially deliver." Sure, a meeting with avatars that only look a bit like your colleagues, in a fantasy meeting room that wouldn't look out of place in a Bond villain's lair does feel a bit ridiculous. But it also — and this was the revelation to me — adds a level of engagement that you just don't get from a video meeting of colleagues occupying flat tiles on a screen. It provides a sense of being there (wherever 'there' was) that adds meaning beyond what you get from staring into a monitor.

I'm not saying I want to have every meeting in VR from now on: far from it. But we have to see the present state of hybrid and remote working as just the current state of the art, and to keep experimenting, and thinking, about the way we work.

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Is Everyone Still Getting Remote Work Wrong?

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  • by Fugudaddy ( 4073359 ) on Sunday November 27, 2022 @06:20PM (#63083874)
    Meta! For all your Corporate VR needs. No no... we had nooooothing to do with this article, noppers nopie nope nope.
    • I was just thinking that, this second part reads like a thinly veiled ad and attempt to prop up Metastasis' failed bullcrap so it doesn't crash and burn too obviously. Let's test the waters if we maybe can sell it to some corporations instead, since nobody wants to use it if they're not forced to, maybe bribing some gullible C-levels to buy it and force it onto their staff will work.

      • by lowvisioncomputing ( 10234616 ) on Sunday November 27, 2022 @07:41PM (#63084020) Homepage Journal

        This is SUCH a shitty article. You absolutely don't need VR to do remote work. Seems to me it would be a real PITA.

        Then again, it's zdnet, so what do you expect? Pretty much what we got - a crap article.

        Instead of having multiple screens, you're looking through a pothole? And the batteries in your headset die after a few hours at best? And you're in the half of the population who can't really use VR for any extended period of time, same as 3d tv (remember that flop?).

        If I want an immersive experience, I'll just buy a bunch of big screens.

        We're in the middle of a climate crisis. We should be closing every office we can, and insisting on full remote work where feasible. Let me sleep in, not commute, not waste time with bullshit meetings when it's far more efficient to say "send me an email and I'll itemize why your email is full of shit/useless/a really bad idea/etc." Meetings, unless recorded, lack the same accountability as an email chain, which is why managers love meetings - no accountability.

        I can stare at a screen just as easily at home as in an office. People should only go in to the office if they feel there's a specific need - and usually, the "benefits of collaboration" can be had a lot easier by just having the people directly involved meet at someone's home. You don't need a whole gang of warm bodies only distantly connected to the topic at hand in attendance. They want to attend? Put them on zoom, and mute them. You got something to say, put it in writing, put it in writing, and put it in writing.

        Tech gives us so many ways to do things, and management finds a way to fuck it up.

        The most productive startups were the ones with no offices - just a few people working on kitchen tables, in their garages, or their basements. Even the Wright Brothers got their start in a bicycle shop.

        • by dogsbreath ( 730413 ) on Sunday November 27, 2022 @08:09PM (#63084086)

          This is SUCH a shitty article. You absolutely don't need VR to do remote work. Seems to me it would be a real PITA.

          Used to do project management with people spread out over several cities. I quickly killed video conferencing because it was too distracting and generally led to inefficient use of time for all involved. Voice only phone conferencing worked really well and allowed people to manage their local activities accordingly. Everyone is a responsible adult, right? Put your mike on mute if you are clattering away at something and pay attention for when your input is required.

          If you are doing some kind of long distance creative collaboration then some eyeball elements can be useful or necessary, like say electronic whiteboards. Often just a common web document suffices.

          I just don't see how VR would do anything positive for any business meeting I have ever been in. Well, unless we turned the decision process into a FPS game where the winner gets to decide.

          IMHO, unless there is a real concrete requirement anything beyond voice conferencing is counter productive.

          • I just don't see how VR would do anything positive for any business meeting I have ever been in. Well, unless we turned the decision process into a FPS game where the winner gets to decide.

            This would help things out in a lot of office meetings too. Fear of getting shot would keep them quick and to the point.

            • Yup. Gotta love the thought.

              I have found that setting a time limit in the agenda for each item keeps things on pace and after the first time when the meeting ends early or on time, nobody objects to the time limit.

              Doesn't kill as many people.

              • Doesn't kill as many people.

                And that's the problem. The sustainability is way higher if you eliminate the time waster altogether rather than having to do it every single time.

              • That's sort of the goal with the original Agile daily "stand ups". Except it evolves and becomes something else. I'm scrum master and I try to keep it short; but the boss will inevitably ask follow up questions and we can be 30 minutes into something else. Or someone asks "do you know how X works" for some legacy technical debt issue that can drag on. I do need to be more proactive to cut this off and table longer discussions until after everyone's given status, but he's the boss... When he's not there

                • "Fuck you bossman, I'm sitting down on the floor. Don't like it? Welcome to a disability lawsuit."
                • I am ruthless with the clock and I have a number of ways to deal with time wasters.

                  Plus I give trouble makers toffee candy before contentious agenda items. Usually local management. Remote folk are never a problem really.

                  I do a lot of issue solving outside of meetings. Problem resolution should involve only those who need to be there. Part of the trick is knowing what path to take.

          • > I just don't see how VR would do anything positive for any business meeting I have ever been in.

            Oh I don't know. Some of the crappy meetings I've been in could have done with some sort of gimmick or other distraction (fire drill, flash flood, volcano in the stairwell, etc) because they were so interminably dull without them.

        • Honestly if it was actually good VR with lots of options and environments which could be easily manipulated in real time it might be pretty useful. But what it will actually be is a handful of shitty Corp-HR approved avatars in boring, static environments and just waste time and bandwidth.
          • Re: (Score:3, Interesting)

            by tijgertje ( 4289605 )
            Indeed.
            If you could project yourself like in Star Wars, sure that would be useful.
            Having the full body view for body language, but still being remote.
    • by leonbev ( 111395 )

      Seems like fair play to me... if WeWork and LoopNet can buy stories saying that Work From Home is bad for productivity, why can't Meta buy stories saying that VR meetings improve it?

      Of course, Meta isn't exactly a great source of truth when it comes to working from home, considering that they don't allow most of their own employees to do it most of the time.

    • by Kisai ( 213879 ) on Sunday November 27, 2022 @08:44PM (#63084142)

      Here's the thing.

      It has never been financially viable to "maintain an office", not since at least the 60's when people stopped having "offices" and offices tried to minmax space with cubicles and "open concept" disease-spreading layouts.

      To that end, many businesses don't own the property, they lease it from another company, who hires like one underpaid person to maintain it. The company who leased the building or the floor then hires their own custodial staff, which is also underpaid.

      There's a complete lack of responsibility in the entire "office building" concept today. In the 40's-60's, companies owned the building, and treated workers with a level of respect. One of the things I found most profoundly gross about current buildings is that a building from the 80's might have offices all along the exterior wall/windows, and maybe only the reception area is series of desks. An office building from the 2010's? "open concept" along the walls, most of the space is given to the conference rooms.

      Pretty much "the office" today is a disgusting disease pit. People come to work sick, because they don't want to "miss work", thus spreading it to everyone.

      Most "office jobs" have never needed being in "the office" because computers made this obsolete in the 90's. With everyone having broadband internet by the end of the 2000's, any company still requiring people to come to the office is profoundly running their office ass-backwards and uncompetitively with people who can work at home.

      However, here's where the other side of the coin comes up. Many people's homes have "shrunk" since the 80's as well. People who live in apartments in the city, who commute to an office in the city? That's suffering. Going from one disgusting, poorly-maintained place to another.

      • Sorry, but I think you are wrong on both counts, although it could be based on where you live/work. In general, homes have gotten dramatically larger since the 60's, and more importantly, the size of bedrooms has increased. They might not be universally designed for home offices, but most can adapt reasonably well.

        As for offices, most companies I have worked with or for over the years look at offices as a pride thing. Even the worst bank I ever dealt with spent a lot of money to try to make sure its off

        • You would be surprised. I have been lucky to work in decent environments where they had cubes, and one person to a cube. However, before 2020 when I interviewed, there were a ton of places going with open office area and standing-only tables for people to put their laptop and stuff, with everyone doing the hot-desking dance. There were no places where people could chat quietly, so during the interview, I wondered how people could actually work with how loud the noise floor was there. In any case, I nope

        • homes have gotten dramatically larger since the 60's

          And families have gotten smaller. The average household in the 60s had five people. Today, it has three.

          People today have way more space.

        • As for offices, most companies I have worked with or for over the years look at offices as a pride thing.

          That's either a luck thing or a European thing. It's certainly not a Silicon Valley thing. Around here, we have open offices, not as a pride thing, but as a moronic thing. People think it's better without evidence. Probably because it lets you have better decorations.

          • It's funny to me with all the wingeing over open plan. My company switched to a variant of it right before the pandemic, a similar layout to what I had in Hong Kong in the late 90's. While I like privacy, the person responsible for the remodel picked this and it works pretty well for us. Most of the time engineers are pretty quiet, so it helps turn a silent office into something with modest life and collaboration.

            I work remotely almost all the time, which is better for me getting tasks done. It is the time

            • It is the time in the office though that builds the team and makes the company successful.

              What are you talking about?

              • Just my observations from our team. The younger folks were lost and un-engaged remotely early in the pandemic, now they work like friends again and challenge each other. I would hope a day per week is enough, but that seems hard thus far.

            • Most of the time engineers are pretty quiet, so it helps turn a silent office into something with modest life and collaboration.

              You say that as I am sitting here listening to two engineers discussing things while another is on a conference call that I am part of (and hearing echoes) while the person on the other side of the cubicle wall keeps asking if I am talking to them (they are new).

              I am glad cubicles are so awesome and life inspiring for you. For most everyone else, they are a distracting noisy hell which is inescapable except through remote work.

      • Here's the thing.

        It has never been financially viable to "maintain an office", not since at least the 60's when people stopped having "offices" and offices tried to minmax space with cubicles and "open concept" disease-spreading layouts.

        To that end, many businesses don't own the property, they lease it from another company, who hires like one underpaid person to maintain it. The company who leased the building or the floor then hires their own custodial staff, which is also underpaid.

        There's a complete lack of responsibility in the entire "office building" concept today. In the 40's-60's, companies owned the building, and treated workers with a level of respect.

        The lease model has nothing to do with it not being financially viable to "maintain an office" and more to do with the fact that owning an office doesn't make sense for the majority of businesses. Firm size is too fluid to lock into a location for the 10+ years where ownership would make sense, not to mention the lifespan of many firms is much too short.

        The only people who owned buildings are/were long running established firms (a garage) that are expecting to stay at that size and location for decades or h

  • I'm not saying this as a metaphor. It makes me motion-sick.

    I'd much, much rather meet with actual humans than wear a fucking headset or sit behind a STINKING SCREEN and scream inside from neck pain from keeping my head within the view of the camera.

    Thank God that I work in person and don't have to deal with any of that virtual BULLSHIT!

    • I agree.

      I can't even stomach people in a VR environment, let's stick with text communication. Voice if we really have to. There's no need for me to see your ugly mug, thank you very much.

      If you need to see mine, I can send you a picture.

      • I actually prefer voice to text and in-person to virtual of any kind. But Zoom and VR in general are actively WORSE than phone calls.
        • Why, because they would free up your hands because you could use a headset instead of holding your phone and you'd be compelled to do some meaningful work while the narcissist who loves himself talk drones on and on endlessly?

          That's exactly why I like them. I tune the bozo out and get some shit done.

    • by sjames ( 1099 )

      You need a better camera with a wider angle if you're having trouble keeping your face on-screen. You can easily get on cheap on Amazon.

      I don't get a big motion sickness problem from VR, but do get eyestrain. I don't see how VR really helps anything here.

      • I'd rather just work in person. It's nice to get out of my apartment and interact with other people.

        My commute is 20 minutes' walk or 10 minutes by transit. (I live in a real city, not a suburban intellectual desert). I find both walking and riding transit relaxing.

        • by sjames ( 1099 )

          I'm OK with walking, but being in the city rapidly takes on that fingernails on a chalkboard vibe.

          • I love the city. I love public transit (trains! lovely trains! squeeeeeeeeeee!). I love being around people. I didn't move to the city to sit in my apartment like some dirty hermit.
            • I have friends for that. I meet them after work to engage in a social situation I enjoy.

              I have no idea what you do at work, but I'm there to work. Not to socialize. And to be honest, I find people who go to work to socialize kinda distracting and a nuisance. In essence, these people are one of the reasons I prefer WFH.

        • I commuted for thirty years, close to an hour each way. No, I'm not going back to working in the office and my boss is OK with that. Having time to listen to podcasts while I was on my mindless commute was OK, but I'm done giving up that time for someone else. I, frankly, don't really want to spend a whole lot of time interacting with other people; I would rather just concentrate on my work and get it done.
        • I disagree. My commute is 5 minutes. And I still prefer working from home.

          It's not the commute. It actually is the people.

  • But it also — and this was the revelation to me — adds a level of engagement that you just don't get from a video meeting of colleagues occupying flat tiles on a screen. It provides a sense of being there (wherever 'there' was) that adds meaning beyond what you get from staring into a monitor.

    It's not like anyone is actually doing work with their legs....

  • by Sique ( 173459 ) on Sunday November 27, 2022 @07:07PM (#63083946) Homepage
    My company mandated Return to Office for all of its workers. But for the team I am working in, it just does not make sense.

    First of all, the team is spread through several countries, and even the small sub-team I am doing shift rotation for is spread through three countries, and because of labor laws, it has three different bosses, as everything HR related can legally only be handled by a boss in the same country. Just before the pandemic, the rent for my local office ran out, and because of the pandemic, it did not get renewed. Instead, the company rented a small space which is mainly used for storage, has two desks for 10 people, and does not even have Company LAN.

    My nearest office would be about 200 miles away from my home town, but my contract says that I am working from here, with only the storage room. If I would go to the actual office, it would officially be a business trip, and I could bill the company for all expenses for Returning to Office, including the trip, and the stay in a hotel. And no one of my team is actually working there, so it still would be remote work, just from an office instead of my desk at home. In the neighboring country, the team members are assigned to three different offices, and one of them would have a similar 150 miles trip to the nearest office, as the office he was originally assigned to closed during the pandemic for good, and also, he would be the only one from the team in his office. Another guy was assigned to an office where he would be the sole member of our team, but he was hired under the premises that he does not need to come to the office to begin with.

    Currently, the boss for the team at large tries to fight the Return to Office rule, and has collected all those mismatches between Company Policy and feasibility. I wonder how it turns out.

  • fantasy meeting room still does not fix useless ones.
    Also what about cutting that useless PHB?

  • by jacks smirking reven ( 909048 ) on Sunday November 27, 2022 @07:09PM (#63083952)

    But don't be an overbearing jerk about it. Hard truths for the middle management class.

  • by joe_frisch ( 1366229 ) on Sunday November 27, 2022 @07:24PM (#63083990)
    A one-size-fits-all approach to remote work seems crazy. Hardware R&D is different from mechanical engineering, is different from software development, is different from media producton etc etc.

    The work environment makes a huge difference. Someones home is probably a far more efficient workspace that an open-office where discussions just distract other people, but with private offices, the close collaboration that is possible can be a lot more efficient than home work.
  • by jemmyw ( 624065 )
    No, and they never were. Everyone, tsk
  • Christ on a bike (Score:5, Insightful)

    by Malays2 bowman ( 6656916 ) on Sunday November 27, 2022 @08:32PM (#63084122)

    "Everyone is getting it wrong." I love blanket statements like this. If this was true, remote work would've vanished within a week. So I highly doubt everyone is "getting it wrong".

  • offering leaders and employees the opportunity

    I'll tell you what you are getting wrong. Most leaders ARE employees. Don't worry though, most "leaders" are getting this wrong as well, and feel that they are a separate class..

  • It depends on what you are doing. For some that work with a lot of expensive hardware whether it be tooling or running around fixing HVAC in server faciities then difficult to do remotely. If someone that writes a lot of reports or do purchasing (PRs and POs) bureaucracy then remote work just fine. There's others with combination such as spend going through emails, read shift reports, etc. while having coffee and breakfast. Then head to work place when traffic lightens up. I noticed lots of discussion regar
    • lots of people want to be like Elon so they will do what he does

      They want to be considered idiots that waste their money chasing unicorns and want to become an internet meme?

      That's only not embarrassing when you have a few billions to your name. Or rather, yes, it's also embarrassing, but at least you still have the billions. Copying Musk only makes you the same buffoon, but without the money.

      • Copying Musk only makes you the same buffoon, but without the money.

        I don't understand the hate for Elon Musk. He was the first mega-wealthy person to start selling electric cars and sending stuff into space. What have all the other mega-wealthy done? Sure, the dude has plenty of human failings, but to hate on someone doing something that is actually interesting and succeeding at it seems ... hm, weird.

        • It's not really hate, I just don't understand the admiration for someone who just got damn lucky with one of the turd he threw against the wall. Because it's obvious that that is what he does, he throws shit against the wall and checks what sticks. That's not genius, that's just pure luck.

          I don't admire luck.

  • by larryjoe ( 135075 ) on Monday November 28, 2022 @02:09AM (#63084530)

    Why do we seem to assume that a single universal work model exists that will be optimal or work best for all companies and workers? It seems quite obvious that the best work model depends on the position and work responsibilities, the personal qualities and abilities of the worker, the characteristics of the boss and corporate structure, and the available technology and workspace desirability at home or office. That is, it should be obvious that saying that work from home is always best should be just as wrong as work at the office is always best. It depends.

  • by ET3D ( 1169851 ) on Monday November 28, 2022 @04:42AM (#63084700)

    The article itself (what's quoted here) clearly says that not everyone gets it wrong. I hate these attention grabbing titles.

  • The traditional work space is built by and for extroverts. This, for the most part, makes life miserable for introverts: team building exercises are great for extroverts, but excruciating for introverts. Remote working can be painful for extroverts, and great for introverts. It's about time the powers-that-be recognize this reality, if they want to get maximum yield from their employees.
  • The problem with hybrid that I've experienced is that not everyone I would ordinarily collaborate with is in the office at the same time, so we still work as if we are remote while in the office -- meeting over WebEx, communicating via Microsoft Teams chats and calls, etc. This is possibly the least efficient way to work, as it still requires people to commute some of the time, but affords almost none of the purported benefits of getting people into the office part time. It's insane.
  • 'My' CEO encourages us to come into the office, and I quote, "when it make sense".

    For me, that means once a week when the majority of the team is also in office. We still have our stand-up online since two team members are offshore, but then planning is more face to face, and this is very good indeed.

    I prefer the office but have learned to wfh the past 3 years, and it's ok. But I also miss the interaction. Idiots on WebEx are still idiots.

    From what I can tell most outfits are indeed getting it wrong. Our fr

  • Linden Lab, the company responsible for Second Life (yes, it's still around) has been doing most of its meetings in the virtual world for over 15 years. It took the company a while to reach a stable and profitable place, but whatever mistakes they made were not the result of the virtual meeting process, which works well for them. Linden Lab's workforce is scattered among multiple offices, in addition to people who work primarily or entirely from home, so conventional in-office meetings have been impractical

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