Our headline is the title of a survey SysAid did at Fusion, a "gathering of seasoned IT directors, service management implementers, and business analysts" that took place in early November. As Sysaid's marketing VP, Sophie Danby was the person who designed and implemented the survey, which consisted of only three questions: 1) Where do you see the corporate IT department in five years’ time? 2) With the consumerization of IT continuing to drive employee expectations of corporate IT, how will this potentially disrupt the way companies deliver IT? 3) What IT process or activity is the most important in creating superior user experiences to boost user/customer satisfaction? || You can obviously follow the first link above and see the survey's results. But in the video, Sophie adds some insights beyond the numerical survey results into near-future IT changes and what they mean for people currently working in the field.