![Data Storage Data Storage](http://a.fsdn.com/sd/topics/storage_64.png)
![Security Security](http://a.fsdn.com/sd/topics/security_64.png)
![Television Television](http://a.fsdn.com/sd/topics/tv_64.png)
![The Courts The Courts](http://a.fsdn.com/sd/topics/court_64.png)
![IT IT](http://a.fsdn.com/sd/topics/it_64.png)
'Zodiac Island' Makers Say ISP Worker Wiped an Entire Season 228
itwbennett writes "The creators of 'Zodiac Island' say they lost an entire season of their syndicated children's television show after a former employee at their Internet service provider wiped out more than 300GB of video files. eR1 World Network, the show's creator, is suing the ISP, CyberLynk of Franklin, Wisconsin, and its former employee, Michael Jewson, for damages, saying CyberLynk should have done a better job of protecting its data."
Backups (Score:5, Insightful)
This is why you need them.
Torrents (Score:5, Funny)
They preserve culture.
Re: (Score:2)
Correct, but preservation is an interesting and real side-effect, especially as those who are interested in particular content are generally the ones to keep that content alive & hosted.
Re: (Score:2)
But the "cloud" is your backup! Store it on the cloud! It's safe because no one still knows what that means! (We all just nod like we know what they are talking about) No way things will get lost on the cloud after all.
You know, before this whole cloud computing thing, the previous commercial connections with "cloud" were with toilet paper. I kinda think it still is.
"If we can convince them to store their data with us, they are guaranteed to keep paying us for doing nothing!"
Re: (Score:3)
And according to MS what we need is a "hybrid cloud" model. Just keep nodding.
Re:Torrents (Score:5, Insightful)
Re: (Score:2)
Re: (Score:3)
Some television of the past has even been deliberatly destroyed for legal reasons, or because it is embarassing to the company today.
Or because it cost too much to retain it.
There's a distressing amount of BBC material that's gone forever, very intentionally, primarily due to cost reasons.
Re: (Score:2)
True, even a huge chunk of the classic Doctor Who episodes would have been lost, had it not been for archives abroad.
Re:Torrents (Score:5, Insightful)
True, even a huge chunk of the classic Doctor Who episodes would have been lost, had it not been for archives abroad.
Even with the foreign "archives" (which afaict were often just rolls of film forgotten somewhere) some are still missing and many were recovered in poor condition requiring heavy restoration.
And IIRC we only still have the famous silent film "metropolis" because people who were contractually obliged to destroy their copies didn't actually do so.
Re:Cost too much to retain it (Score:3)
Nope.
That's the beautiful trap. Companies love to moan about how long tail materials are "too expensive to retain", meaning they're willing for it to vanish forever, but skies alive if you create a college club around it! Copyright terrorists! Sue them!
If some super-lawyer for EFF wants another angle to chip away at the copyright insanity, that might be an angle: get a statement under oath that something is "too costly to maintain", aka the retention value is negative, and then it becomes one of the CC lice
Re: (Score:2)
What do you call anime fans that only pirate shows with an English soundtrack?
Dubloons!
Re: (Score:2)
A good example of content that is likely locked in a vault never to be seen again is the Aussie sitcom Hey Dad...!
It is a classic sitcom that was much loved in its time. Some small parts of it were released on DVD (I have a disk titled "Best of Hey Dad...!" myself).
But one of the characters made allegations that the lead character of the show molested her and because of that, the show is likely to be buried, never to be seen again.
There is also the story of Andy Muirhead who's show "Collectors" got yanked (
Re: (Score:2)
if they did, there would be 6897 copies on BT right now!
Maybe the fact their stuff wasnt, indicates the value more! (i.e ZERO)
Re: (Score:2)
"Stealing" does not mean same thing as "preserving".
"Copying" doesn't mean the same thing as "stealing."
Re: (Score:2)
Torrents may end up being the only way to preserve media...
If the only non torrent versions of the media available are DRM encumbered and the keys are lost, you may find that the only remaining usable copies are the torrented versions.
Re: (Score:3)
In terms of culture, it certainly does. There is no surer way of preserving, enlivening, spreading culture than "stealing".
Re: (Score:3)
The great thing about torrents (or filesharing generally) is that it leaves the original "treasure" in the hands of the owner. It allows more people to enjoy it than would be possible. Only a certain number of people can visit the pyramids or the artifacts of the pharaohs. Everybody can enjoy the torrent-copy of Keith Jarrett and Charlie Haden's Jasmine or the latest mix from
Re:Backups (Score:5, Informative)
"Only wimps use tape backup: real men just upload their important stuff on ftp, and let the rest of the world mirror it ;)" - Torvalds, Linus (1996-07-20)
--
BMO
Re:Backups (Score:4, Funny)
Good thing Torvalds never used CyberLynk's FTP hosting.
Re: (Score:3)
It's the mirroring part that provides the safety net. In fact, if you're using an ISP that doesn't state explicitly in their ToS that backups are your responsibility and that any backups they provide are a best-effort courtesy service then find yourself an ISP that'll still be in business in six months to move to. Yes, I've worked in the ISP and hosting biz. I have for over a decade, and I now work for one of the big boys.
Re: (Score:2)
Only if done correctly (and your mirrors have backups). But really, how often do you back up that which you're mirroring? Pretty much never, if you're most people. And if the source deletes a file, generally all the mirrors do as well... Backups are still needed to help protect you against yourself.
Re: (Score:2)
Good idea: I bet they can download their show back from a torrent :p
(yeah, lossy compression...)
Re: (Score:2)
He shut up about that pretty quickly after he lost linux kernel 3.0 years back.
Re: (Score:2)
Doesn't ast have a copy?
In their defense (Score:3)
It sounds like their ISP was supposed to do that. I've nothing wrong with paying other companies to do something for you. Not every company has the resources to do everything. You outsource things to experts. However that means you presume they do it right, and do what they say. The ISP said "Ya no problem we back this up." And then it turned out they didn't.
Re: (Score:3)
It's fairly common practice to keep the raw video in case you need to do something with it. It's generally higher quality, free from effects and can be remixed as needed. In the event the finished product is wiped out then the show can be reproduced at some cost.
With one of the previous companies I was with we spent so little on technology that it wasn't uncommon to lose the primary file server. Eventually, after the third or fourth reload plus reproducing they eventually opted to invest in some backup tech
Re:In their defense (Score:4, Informative)
It's fairly common practice to keep the raw video in case you need to do something with it. It's generally higher quality, free from effects and can be remixed as needed. In the event the finished product is wiped out then the show can be reproduced at some cost.
RTFA. This was not yet a finished product. They were files that had been passed back and forth between artist/animators/etc for the last 2 years while developing the show. It was a remote, collaborative effort that was still ongoing. So these were essentially the unfinished source files that got lost. The article says that while 300GB were wiped, they only permanently lost 65GB of data. I'm assuming the other 235GB were files that the various contributors still had their own local copies of.
Re: (Score:2)
Mod parent up; someone read the article. This is exactly on point to why this will be settled out of court with a couple million exchanging hands, and A LOT of the ISP staff will be terminated for not doing their jobs. Plus, there's the PR stuff to reassure customers, dealing with those that lost non-essential data, and of course, the loss of customers who will simply exit and go somewhere else. The worse thing this could have done was make it to a lawsuit.
Re: (Score:3)
You mean like the backups that a company might pay an ISP to make?
As was the case in this story, according to TFA.
Re: (Score:2)
If you're a small company, with highly distributed work, and a single repository for all these to check in, and very little in the way of hard tech, why not?
Would you trust your car repair to just one garage when you get a service? Yes? Well, that's because you trust them to do what you pay for..
Not everyone has the money to get multiple offsite backups for each site, or even the resource to perform more than one backup (from the sounds of TFA, a lot of this work of contribution has been ad-hoc by highly
Re: (Score:2)
I don't put my entire business inside one car without lots and lots of insurance. Could get in a collision, get stolen, or a disgruntled employee could light it on fire.
Re: (Score:2)
Re: (Score:2)
Comment removed (Score:4, Interesting)
Re: (Score:3)
Goes to prove the point that if you don't have two backups you may as well have none...
Fry: What happened?
Dr. Zoidberg: All six thousand hulls have been breached.
Fry: Oh, the fools! Why didn't they build it with six thousand and one hulls? When will they learn?
Unions (Score:2)
This is why you need them.
Also, if your 320gig worth of invaluable childrens' TV show only exists on your ISPs servers, you should jump out of a high window right now because you are too stupid to live. A 320gig portable hard drive can be had at newegg for about fifty bucks. Less if you keep an eye on woot. How stupid can you be? When you edited those shows, did you wipe all your hard drives afterward? How in the hell can your only copies be on your ISP's servers?
World Backup Day (Score:3)
Re:World Backup Day (Score:5, Funny)
Re: (Score:2)
It's not.. it's on March 31st, i.e. yesterday
Re:World Backup Day (Score:5, Insightful)
Re: April fools.
I am now announcing that for the next 24h I will not believe any story not originating from Fox News. Since all the major (i.e. serious) papers print fake/prank stories today, I guess it's Fox's time to pull the major prank - print out a real, accurate, fact-filled news item, for once.
Re: (Score:2)
You meant coincidentally, right? Not ironically.
Re: (Score:2)
I can see you get you're concept of irony from Alanis Morrisette.
It's not ironic, it's just unfortunate.
Re: (Score:2)
The thing about that song is that it is ironic.
Re: (Score:2)
In my time zone it appeared 10 hours after the day ended. So my first thought was also about "why on April Fools' day?"
Re: (Score:2)
Re: (Score:3)
TFA is very clear about this: the ISP was responsible for making backups, and failed to do so.
Yes, but anyone who relies on ISP backups for important data, on an ftp site, no less, is an idiot. The only way this story makes any sense is if all they managed to trash all their local copies, including backups (if any), and then looked to the ftp site as a backup of last resort. The ftp site files were almost certainly not in condition to broadcast. Their loss means that the creators can blame someone else for the screwup and not have to redo all their work.
Re: (Score:3)
Yes, but anyone who relies on ISP backups for important data, on an ftp site, no less, is an idiot.
The only way this story makes any sense is if all they managed to trash all their local copies, including backups (if any), and then looked to the ftp site as a backup of last resort. The ftp site files were almost certainly not in condition to broadcast. Their loss means that the creators can blame someone else for the screwup and not have to redo all their work.
A cheap idiot at that. We're talking about 300Gb of data. I'm guessing a production company can cough up 50 bucks for an external 500Gb hard drive. They might have even have had enough left over to splash out on a second one.
Re: (Score:2)
Re: (Score:2)
come on, even my blessed 93 year old grandmother knows how to back up her work off the computer - and she certainly doesnt trust a company to do what you pay for!
Right about the post-firing rampage, as a multitime CTO, it was my worst nightmare after letting people go. Security is good to have, but trust is mandatory.
btw, love the regex :)
Re: (Score:3)
I believe you should be able to pay for that, too. But suing someone because they say "we backup our servers" and you think that means they guarantee 100% data retention is just the worst kind of careless oversight. If you find the ISP's website as I did and read the description of services and the ToS, there's no way an informed consumer would believe they are getting 100% guaranteed data backup. The company disclaims even being fit for use for any particular purpose.
Re: (Score:2)
Re: (Score:3)
If you're relying upon the ISP to have backups, you don't have backups. What if that ISP goes under? Gets hit with a flood? Servers locked up by an FBI investigation? Or, as in this case, an employee goes on a deleting rampage?
Don't just backup your data. Backup your providers. Backups are about redundancy.
And never personally verifying that the ISP had backups? They might as well have used prayer as a data-protection methodology.
Re: (Score:2)
But let's not kid ourselves. We need to backup the backups! Backup the providers' backups! Backup the providers' backups' providers! Let the madness never end!
To be honest, I somewhat doubt they had the money to carry it that far, though.
Re: (Score:2)
The article its not very clear on that at all. It says they were supposed to back up the server. It doesn't say they were statutorily required to do so. It does not say they were contractually required to do so. It does not say they were required to successfully store the backup copies. It does not say they were required to perform a flawless recovery. It doesn't say what penalties for nonperformance or guarantee of service there would be.
I just read the ToS on the company's web site. It is suspicious that
Re: (Score:3)
Standard form disclaimers like the one you quote are typically superseded by the agreements that are specific to the relationship in question. If a customer pays extra for backups, judges tend to be unsympathetic if the vendor tries to weasel out by the kind of argument you suggested ("we never promised we could RESTORE backups! and we told them it was at their own risk!"). Otherwise the additional agreement and charge for the backups gets the customer nothing but a bill of goods.
The show's creators real
Re: (Score:2)
Backup Day should come once a week.
And even that might be too little.
Today is World Backup Day (Score:2)
How ironic: http://www.worldbackupday.net/ [worldbackupday.net]
Am I missing something here? (Score:2)
Did these video just magically appear on the server or where they uploaded to the server after they were created somewhere else?
Re: (Score:2)
From TFA:
The lost data included an entire season of "Zodiac Island" -- 6,480 files -- that was stored on a CyberLynk FTP server. The show's producers had been using the server for nearly a year as a drop box where contributors from the U.S., Manila, Beijing and Hong Kong could collaborate on episodes.
CyberLynk was supposed to have backed up the data, but CEO Adam Hobach told WeR1 that his company's backup procedure "had failed and/or was not properly instituted," WeR1 said in a lawsuit filed last week in U.S. District Court for the District of Hawaii.
Re: (Score:2)
We need a mantra to inextricably link restoration testing with "backing up".
Re: (Score:2)
Probably the worker saw the FTP server full of copyrighted movies, and thought "better wipe them before we get any legal trouble; to be sure, better also delete the backups." :-)
This is (Score:2)
This is the 21st century and some people still haven't wrapped their heads around proper safeguarding of data.
It sucks to be them, but it's their own responsibility to make sure their data is replicated on as many devices in as many places as is convenient and affordable to do so.
Re: (Score:2)
Re:This is (Score:4, Informative)
You might say it's not the same thing, but it's not so different for a company to keep some of their most valuable assets in the cloud in one place, and for a person to keep some of their most valuable communications and contacts in the cloud in one place.
If something is valuable, never trust it wholly to the cloud.
Re: (Score:2)
This is the 21st century and some people still haven't wrapped their heads around proper safeguarding of data.
It sucks to be them, but it's their own responsibility to make sure their data is replicated on as many devices in as many places as is convenient and affordable to do so.
This is the 21st century and some people still haven't wrapped their heads around proper safeguarding of data.
It sucks to be them, but it's their own responsibility to make sure their data is replicated on as many devices in as many places as is convenient and affordable to do so.
Agreed. At the end of the day, you're responsible for your own property. Particularly when it's something irreplaceable like your own work, you can't rely on someone else, even if that's the whole point of their business. People screw up things all the time, and even if you can sue them, you're still screwed out of your work.
I wonder how much was really lost. Surely they don't just make the video, upload it, and then delete all the stuff they used produce it?
Re: (Score:2)
It depends on how good your lawyer is.
If he/she can convince the jury that your work is worth millions of dollars, then it might be worth having it destroyed so you can sue the storage company.
I'll check (Score:2)
If the show is any good, I might have a copy on my harddisk..
Hmmm? You mean it's not about the new My Little Pony show?
Well try this then: http://lmgtfy.com/?q=%22zodiac+island%22+torrent [lmgtfy.com]
Haven't you the master copy or just any copy? (Score:3)
I mean, haven't you any other copy?
Who designed your production processes, Pinocchio?
Information technology is not just a bulb light that just works by plugging it in. It's (just a little bit) more complicated and yet (much) more powerful.
Shame on you, then!
Welcome to /. hell day!!!! (Score:4, Insightful)
No offline copy? (Score:2)
Sure, 300GB is a lot of data, but it's not *that* much data. We're talking about TWO FREAKING YEARS worth of work from multiple companies and NOBODY had enough sense to back the whole thing up offline?? $50 at Fry's would easily buy you a terabyte drive. Forget the ISP, it's a total FAIL on the part of all involved I'd say.
Re: (Score:2)
To be fair, it was used as a dropbox to collaborate on new material.
I expect that material changes every day, so doing this in situ seems like a wise thing to do. They paid that company to take care of that.
This is a fair deal.
Now for recoverability; i expect each of those collaborators didn't lose their most recent product, and as such that the entire contents is not lost. Perhaps some temporary files/videoedits that nobody really needs anymore.
And seriously, since when is 300GB enough to do video collabor
RTFA and it does not make much sense (Score:4, Insightful)
It was an off-site FTP server for collaboration, are they telling us none of the collaborators had the full set of data? It was "just" 300GB, meaning it could fit easily on an average hard drive.
Furthermore, they say they require all the data to reconstitute the episodes, so every time they needed the episodes, they would download all those 300GB of 6000+ files from FTP and rebuild their episodes? What kind of idiocy is this.
And lastly, did that employee secure erase everything? It was more than a simple rm -rf ?
Re: (Score:2)
Furthermore, they say they require all the data to reconstitute the episodes, so every time they needed the episodes, they would download all those 300GB of 6000+ files from FTP and rebuild their episodes? What kind of idiocy is this.
If it is the work of a company doing effects that is missing, it's not unreasonable that there are scenes missing from all episodes. If this is a work in production, the other companies could have simple placeholders or simply worked on their own scenes. I don't know how they split the work, but it's not unreasonable that nobody has the latest work of everyone as they work in parallel.
The only people I feel pity for is the ISP (Score:2)
I have been in a situation like this, though definitely not of the same magnitude. I lost an entire year's worth of work on a non-profit site I was working on. I was under the impression that backups were being made.
I had written a simple shell script to connect to the server and backup my SQL data and other files. The problem was I hadn't run it since I started the site. Who do I blame? Me.
The funny thing is that I tend to backup religiously, but for some reason didn't backup the site's database. You
How fitting to also be on the front page today! (Score:2)
http://it.slashdot.org/story/11/03/31/2027254/Its-World-Backup-Day [slashdot.org]
Anyone actually looked up this show? (Score:2)
So... nothing of value was lost? Sounds anvilicious to me.
http://www.zodiacisland.com/characters/index.html [zodiacisland.com] -- IT BURNSES ME! Really, children deserve better than that.
They probably fired him for bitching about backups (Score:2)
.. that weren't being done ; a lot of management just don't want to hear that they have to actually spend money on hardware and staff to run it. Instead, squash the problem by removing that squeaky cog.
And then he made his point rather more obvious.
Just speculatin'
Cloudy data (Score:2)
The rules (Score:5, Insightful)
Rule 1, if you upload it to your ISP, keep a backup.
Rule 2, if they say they keep backups, keep a backup, theirs may not be very good.
Rule number 3, if they agree contracturally to make full backups, keep one of your own. They don't care as much about your stuff as you do and they probably have a get out of jail free clause buried somewhere in the fine print.
National back up (Score:2)
Good luck seeking your claim. (Score:2)
Good luck with that. Backups are sort of like buying fire insurance aren't they? They seem like a separate service to purchase, aside from ftp hosting. Like in case something inane occurs, like for when the ftp-hosting ISP's cheap labor (allegedly) effects disks with circumstances of disgruntlement.
Why didn't the ISP delete/disable the fired ... (Score:2)
Re: (Score:2)
Afaict that is easy enough to do with "regular" users but much harder with sysdmins (and at a hosting provider a large proportion of the employees are probablly sysadmins of some sort). They tend to know passwords that are poorly documented and/or shared. A disgruntled admin may even go as far as creating extra accounts specifically for the purpose of maintaining access after they are fired.
People still don;t back their stuff up. (Score:2)
Amazing.
321 rule (Score:3)
3 copies
2 mediums
1 offsite
PS stop talking about 'the cloud" like it exists. It's only an abstract concept. Everything is on a real piece of hardware that will fail and controlled by a human that will f*ck up.
Great security and backup practices (Score:4, Insightful)
And people wonder why fired IT workers are escorted to the door without being allowed to go back to their desks. All it takes is one idiot to make the rest of the company completely paranoid from that point forward. First rule of IT Staffing: When someone leaves...make sure their access leaves with them. The lack of backups however is inexcusable.
Re: (Score:2)
'ISP' seems to be a bit of a misnomer here, they were hosting a collaboration server that contained the data so I'd call them a hosting company.
And it looks like the production company relied on the hosting company to keep backups, which they neglected to do.
Otherwise I agree with you - you should have backups of the raw footage and the animation separately, you should have the finished product on the collab server, sure, but also on tape or HDD in secure storage somewhere. And if it was me I'd have it stor
Re: (Score:3)
They used the ISP's FTP hosting as a collaboration point between the different companies spread across the planet (animation studios, live action studios, editing, etc), and it was part of the deal that backups be done at the ISP itself. Yes, it's a non-redundant setup as opposed to having replication across all sites, but they did have a paid-for backup service that unfortunately didn't do their job.
Re: (Score:2)
Some decisions are just boneheaded, no matter how many pages a contract is long.
Re: (Score:3)
If I'm paying the hosting company to maintain backups, then that's my backup plan, and it's not unreasonable for a small business to rely on it if IT isn't a major part of their business. If they had 300GBs of storage in use, then they had a serious account that almost certainly included guarantees of regular backups. The ISPs admission that their backup system failed says as much.
Re:Sorry, but (Score:4, Insightful)
It's unreasonable to "rely" on ANY backup-plan whatsoever, without actually regularily testing RESTOREs.
If you buy backup - which is fine - make sure to actually test a restore, and do so REGULARILY.
Re: (Score:2)
If I'm paying the hosting company to maintain backups, then that's my backup plan, and it's not unreasonable for a small business to rely on it if IT isn't a major part of their business. If they had 300GBs of storage in use, then they had a serious account that almost certainly included guarantees of regular backups. The ISPs admission that their backup system failed says as much.
It'd be a backup plan if they'd still had the originals. This was more like a data storage plan where they paid for backups. While it's not unreasonable to assume that you're actually getting what you pay for there is some risk involved as this clearly shows. Further more the risk is unknown because companies are often stunningly incompetent behind the scenes. In the end the consideration they should've made is "if everything is lost will we be content with whatever damages we get from suing ?" Only if the
Q: because it breaks the flow of a message (Score:3, Funny)
Re: (Score:2)
No you don't.
Go to the top, click account.
A rectangular screen will pop up.
Click posting in the top bar on the rectangular screen.
Set the "Comment Post Mode" to "Plain Old Text".
For each return in your post a br will be included automatically.
Re: (Score:2)
Re: (Score:2)
Didn't you hear that debian, openSuSE, Arch, Grml and Gentoo are merging?
http://www.debian.org/ [debian.org]
http://www.opensuse.org/ [opensuse.org]
http://www.archlinux.org/ [archlinux.org]
http://www.gentoo.org/ [gentoo.org]
http://www.grml.org/ [grml.org]
Re: (Score:2)
Thats not an AFJ! Thats a blasphemy straight from the anus of Satan!
Re: (Score:2)
You sick fuck.
And then there's the Linus dying thing, I mean come on!
*ducks*
Re: (Score:2)
A company a family member worked at got hit by that one.
They bought backup software for some insane amount of money.
Time came they had a crash and needed to restore from backup.
There was no restore software.