An anonymous reader writes "Bill Gates concluded his last Microsoft-associated public appearance in the EU today with comments about the future of IT. The long-time company head said that there's still a lot of work to be done before Information Technology resources truly come into their own. '"There's another side that is how software is allowing people to be more productive at work. It's the empowerment of these people to do their jobs more effectively." Gates also commented on the potential of the Internet, calling it a "huge democratization tool". But Gates said there is still a long road ahead for tech development. "It's come a long way in the last 30 years but we're not even halfway there with building the systems we need to have."'"