You Don't Know Jack about VoIP 113
gManZboy writes "Phil Sherburne and Cary Fitzgerald, two senior technologists over at Cisco, have written an in-depth overview of VoIP for developers and the like (not for everyone who's ever used a phone). Like Queue's earlier You Don't Know Jack about Disks, this article covers the history, the basic technologies, how they work, and where they're headed. If you found the blog post yesterday lacking, check this one out."
Re:wheres the link:"you don't know jack about disk (Score:5, Informative)
here you go [acmqueue.org]
inevitable (Score:5, Insightful)
Re:inevitable (Score:2, Interesting)
One other thing. I prefer VOIP services that offer a hardware box where I can plug a regular phone in. Especially since then I can use my cordles, or whatever handset I prefer. Even better if I wire it in when the phone line enters the house, then I don't change anything else, and every phone in the house in now
Re:inevitable (Score:1)
Maybe (Score:5, Insightful)
Unless you're one of the unlucky who has to use a DSL provider which requires you to pay for a landline to get said DSL service. Then you're stuck in a bit of a pickle. Hopefully that will change, I seem to remember hearing about laws regarding that problem.
Re:Maybe (Score:3, Informative)
In Germany, you can get a DSL line from the big telco ex-monopoly, and quality Internet service from a local provider. It's a bit like B-ISDN, as it was originally proposed (but, of course, without any bandwidth and latency guarantees), only with IP s
Re:Maybe (Score:2, Interesting)
Re:inevitable (Score:1)
Re:inevitable (Score:2)
Controlled by?
Re:inevitable (Score:1)
Re:inevitable (Score:2)
I misunderstood "reputation database" to mean a comprehensive list of other companies' "reputations" that would be shared between subscribers.
It seems a little unrealistic to me to expect every single customer to enter every single IP/phone# they think might be calling them.
Re:inevitable (Score:1)
Of course.
In practice, you would probably delegate, maybe through the same Web of Trust that you use for authentication, or maybe not.
For example, you get a call from someone who you have no previous experience with (it's someone you haven't entered in your local database), and you've told your phone that if it just has no clue who someone is, go ahead and ring. (Perhap
No, not inevitable. Obsolete (Score:5, Insightful)
Internationally, though, voice is still a cash cow. That may last a while longer.
Voice over IP is more of an advantage for companies with elaborate internal telecommunications infrastructures. The VoIP gear is cheaper.
Re:No, not inevitable. Obsolete (Score:3, Interesting)
In more developed/affluent areas, the LECs are now offering fixed-price bundles that compete very well against separate broadband/VoIP/LD packages from separate providers.
Where this makes a differences is in outlying suburban and rural markets where the CATV provider is often the only choice for broadband, and there's no local telco competition. I live in such a place, and although I'm served by Verizon, my pricing structure and options are very dif
Re:No, not inevitable. Obsolete (Score:2)
My packet8 account costs me $20.00 a month. I looked for flat rate longdistance POTS and it was at least $65.00 a month. That sounds like a bit of a price advantage to me.
VoIP is a pain in the ass (Score:1)
This is total bullshit. When you integrate IP services into the core, your IP core suddenly goes from being a best-effort delivery system with maybe some packet priorization, simple and easy to understand, to a system that has to implement QoS
and tagged switching. In addition to the added c
Re:inevitable (Score:3, Insightful)
Voice over ATM & Voice over IP do have alot of potential for telcos & backhouling. Both VOIP & VOATM offer much of the same benefits - call routing, dynamic packet switching. The last mile barrier will prevent VOIP/ATM from completely replacing POTS, especially in rural areas.
Test your connection... (Score:5, Informative)
Anyway, http://testyourvoip.com/ [testyourvoip.com] provides a decent free testing serice just using a web browser.
-ben
Re:Test your connection... (Score:5, Insightful)
Re:Test your connection... (Score:4, Interesting)
At any rate, I wouldn't think it would be a problem for VOIP providers to integrate with 911. They have the address of all their customers, seems like it would be trivial to have a 911 operator send out the request and an automated response would reply with the address. That would solve the problem of not being able to find the person trying to call.
As for a power outage, we had one recently and our cisco poe switches kept all the phones up so most of the building had no idea the servers were no longer receiving power.Re:Test your connection... (Score:3, Interesting)
I've done some work for a VOIP service provider. The way their system works, they don't know your current location. Sure, they know your home address, but with their setup, there's nothing to say I didn't take the box to my friends place,
Re:Test your connection... (Score:2)
Re:Test your connection... (Score:2)
That is most certainly not the case. Phone lines and internet access often work during power outages as long as you and the ISP/telco have backup power for your equipment.
Cisco IP Telephony (Score:2, Informative)
As long as the phones and a voice gateway have power, the survivability feature should keep some voice services active in the event of power failure.
911 works well, as long as there is a gateway with a POTS line at each site. Otherwise, you've got to do t
Re:Cisco IP Telephony (Score:2)
As for the 911 stuff, our phones allow for callerid so 911 can just call us right back if there is a problem. I'm not sure but presumably if they have the phone number then they have a physical address. Of course another poster mentioned the ability to call offsite, such as at my boss's house. In such a situation that idea would not work.
All t
Re:Cisco IP Telephony (Score:1)
Re:Cisco IP Telephony (Score:2)
We currently use Avaya to support our Definity boxes that are getting pretty old. We were interested in moving to VoIP and spoke with Cisco reps so far, but I was only mildly impressed. Have you used the Avaya VoIP system? Did you see any major drawbacks to it?
Re:Test your connection... (Score:3, Interesting)
We're rolling out to 21 sites (400 phones) and have had only a couple of small issues so far.
Jason
Re:Test your connection... (Score:3, Interesting)
As for 911, they have my home address (and will route your call to the appropriate response center) but yes you will need to provide your location to the operator. Personally I don't see that as being a big problem, but then I've only had to call the emergency services twice and both times I could speak just fine (and co-incident
Re:Test your connection... (Score:2)
The last time the power went out in my neighborhood (in downtown San Francisco), the POTS line went completely dead. The cellular network remained up, however...
Just because your incumbent telephone provider can light up the power line on your telephone system with a separate power distribution system does not mean they actually do so.
Re:Test your connection... (Score:2)
Re:Test your connection... (Score:2)
Yeah, I know what they're required to do. Who's gonna make 'em? Seriously.
(I know where the failure was in this latest power failure: it was in the substation in the Mission district. My central office is way the hell over on the other side of Twin Peaks. SBC is clearly not doing what they are "required" by law to do. Hold on while I call the cops... they say they'll send someone a
Re:Test your connection... (Score:1)
Re:Test your connection... (Score:1)
Wow, wouldn't that be a good idea? I'm sure an investigation into that will go right to the top of the stack investigations already underway into how SBC is in violation of the regulations. Why is it so hard to understand that SBC can ignore the regulations and get away with it because the power of the CPUC has been horribly emasculated by cronyism and years of underfunding.
> soap, ballot, jury, ammo...
soap, ballot and jury didn't work. where do i go to
Re:Test your connection... (Score:2)
So you have already made a public outcry about it, voted on the issue, and taken them to court?
Re:Test your connection... (Score:1)
(Sorry, man. People telling me I need to arm up if I don't get my way through the judicial process really push my hot buttons. I'm just gonna shut up about this now.)
Re:Test your connection... (Score:2)
It's not a lawful contract, but "When in the Course of human events...*" would generally lead to violent revolution. Now you just need to define when "it becomes necessary." If it isn't something that warrants political revolution, you're stuck with suffering with the problem or suffering with the consequences that arise from doing what you feel you must.
> People telling me I need to arm up if I don't get my way thr
Re:Test your connection... (Score:2)
Same thing as my cordless phones over POTS. They have a battery in the base and a battery in the handset. Hours of use in a power outage (though the answering machine functions are disabled).
My porn still flows when the power is out. The CO is on battery backup, and so is my PC, DSL modem, router, and a few other desk accessories. I'm not sure 911 service is as important as porn, but I think I could still spare some space on my UPS for it.
And all VoIP providers I k
Re:Test your connection... (Score:2)
Really, the term "VoIP" ought to be replaced with a bunch of more speci
Re:Test your connection... (Score:2)
> please do not run any other applications on your machine until the testing is complete.
So, if I use VoIP, I have to shut down everything on my PC before making a call (assuming the traffic comes through the PC, I know there are IP phones)?
Oxymoron (Score:5, Funny)
This is a great statement to read while eating some jumbo shrimp.
Re:Oxymoron (Score:2)
While parking in the driveway, or driving on the parkway!
Jacking in (Score:3, Insightful)
Which service is better? (Score:5, Informative)
Re:Which service is better? (Score:2)
they openly support and encourage you using linux and asterisk with their service. Going so far as to offer a really low cost version of their service to use with Asterisk+linux (and any 3rd party device)
That fact alone makes me choose them over every other provider on this planet.
They do not atempt to lock me out of my property by locking the device. No other VoIP provider will do that...
Re:Which service is better? (Score:1)
Re:Which service is better? (Score:1)
Re:Which service is better? (Score:1)
One I didn't see in this list or the comments is Lingo [lingo.com]. I just signed up for them, but I've made a few long calls and have had no problems with them. Their tech support seems to be in India and I've had a few problems getting useful information out of their tech support (both inaccurate information and hard to understand accents). They initially told me to open ports 5060-5065 on my firewall, and what I needed to open was 1024-1027 to get my VoIP "link" light.
Other than that, I've been happy with them.
What we want from Pa Cisco (Score:1, Interesting)
Still no phone2phone encryption!
The unslient majority wants:
- video phones
- encryption
- Cell+Wifi in one device with auto switch over
- Server software that runs on Linux for those of us that like a standard back office.
Re:What we want from Pa Cisco (Score:5, Informative)
Avaya's IP telephony products provide your encryption, Cell+Wifi with auto switch over, and my favorite, all the servers run GNU/Linux! No video phones yet.
I hear they're really expensive, but I really don't have any clue as to that, I just fix the stuff.
Re:What we want from Pa Cisco (Score:2)
Granted, what Cisco makes tends to become the standard (largely due to the marketing spin mentioned above), however their way of going about it reaks of Gates' "the road ahead" tripe ...
Re:What we want from Pa Cisco (Score:2)
Re:What we want from Pa Cisco (Score:3, Informative)
like asterisk [asterisk.org]
It supports many VoIP standards, pots, BRI, PRI, etc...
Re:What we want from Pa Cisco (Score:2)
From a network administrator perspective, the idea of video phones is a shitty idea. a standard G.711 call is 64k of data.. how much back room capacity would you need to add to do video phones? especially site to site? all it does as give the exec's at companies the ability to point to the phone and say to their buddies, "Look at this, its cool!" It adds no business value. Yet Cisco pushes it very hard as a new feature.
encryption would be nice, for
Re:What we want from Pa Cisco (Score:2)
You Don't Know Jack About Disks (Score:1, Redundant)
Hesitant to throw circuit-switched away (Score:2, Insightful)
As it turns out... (Score:1)
He's actually kinda friendly.
One problem with VOIP (Score:3, Interesting)
Re:One problem with VOIP (Score:2)
Your standard land line only reports the address the telco has entered in for a phone number. For residental this would just be the billing address. The diffrence is the fact that these land lines are fixed and generally don't move about too much. Not to say it never happens, it's possible to hook up the wrong wires to
That's Not In-Depth (Score:2, Insightful)
Cease and decist... (Score:1, Troll)
Sincerely,
Jellyvision, Inc.
Is your broadband connection dependable? (Score:2, Interesting)
Neither of these problems is so bad, but if a DSL glitch meant I couldn't use the phone either I would really be up shit creek. (I suppose most home VOIP users would also have a cell phone, but w
envision the future... (Score:2)
BANDWIDTH is not free (Score:3, Informative)
Re:BANDWIDTH is not free (Score:2, Informative)
this out [voip-info.org]
GSM typically takes about 13k per/call. Not to mention there are other protocols besides SIP. For example, IAX2 is wonderful. You can also "trunk" the calls to lower the TCP/IP overhead.
G.711 (ULAW) typically takes about 64Kbps, which would be comparable single channel on a DS1/T1. With GSM, I can now fit over four calls in that same channel. How is this worse? I run SIP everyday, and did does work....
http://www.telephreak.org [VoIP hackers]
Re:BANDWIDTH is not free (Score:1)
VoIP Services vs. Your Own Network (Score:3, Informative)
I've been doing research for a client that is wanting a VoIP/call center solution. When I started, it was fairly simple. Looking at the different services offered (Vonage, Broadvoice, Broadvox, Packet8 looking like the best solutions so far) and then I went to look at Cisco gear and see what it would be to set everything up yourself. And then I looked at some IP PBXs from 3Com, Avaya, Siemens, and Zultys. You know what guys? We've got quite a load of solutions out there for someone who wants VoIP. And these were all hardware-based...I didn't even bother looking at software-based solutions.
I'm finding this whole VoIP thing to be just as interesting as WiFi...a wild new market with everyone trying to establish a foothold (remember the dotcom days with everyone trying to grab as much marketshare as possible?) and then weather the storm and see who survives. Interesting indeed.
Re:VoIP Services vs. Your Own Network (Score:1)
VoIP Call Center software? Have you tried www.inin.com?
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Seriously, I've been working on this stuff for over a year, and every day I find just one more reason VoIP is going to "take over the world." When you add in the possibility of obtaining SIP lines rather than trunks, you can end up with extremely flexible, reliable and inexpensive setups and combine that with software based implementations. Add in the equation software based media processing, such as Intel's
Wireless VOIP (Score:1)
Obligatory plug (Score:1)
Time to detract again (Score:3, Interesting)
Voice communication relies on time sensitive delivery of very small bits of information.
IP networks are designed to deliver large gulps of information in a non so timely fashion. Wht I mean by this is that in an IP network, equipment will deliver information as quickly as it can, but there's nothing the 802.x quite of protocols which inherantly facilitates predictably timely delivery of data. Timely delivery is governed by network and infrasturcture "health". Sure, there's QoS, but that ultimately gives very little benefit unless the network is under heavy load anyways, in which case, VoIP is a bust regardless.
Conversations can seem decoupled. Calling someone 1/2 mile away can introduce the latency that can be expected when calling overseas. It doesn't feel "like a phone" to many end users.
Jitter, latency (huge), and the general difficulty of "simulating a telephone" over IP services is what will prevent VoIP for taking hold until several generations of technology and a generation or two of home connectivity methods is introduced.
Contrast ATM networks, which are designed specifically to deliver small bits of information very quickly. These networks are ideal of VoIP.
Poeple don't have ATM to their houses, they have DSL or cable services which offer NOWHERE near the reliability of a typical voice network.
Someone can fairly realistically expect 1/2 of a building to be blown to pieces, while a phone in the other half will work. This is how reliable voice networks have been.
Within a company on a controlled LAN, VoIP can work because you have some control over the quality of the service. To the home, we are not close to being ready.
I've implemented VoIP switches since their initial introduction, I have spoken at international conferences on the merits and pitfalls of VoIP. I'm not trying to toot my own horn, I'm just saying.... I've used and abused these switches, phones and protocols, and I find them lacking outside tightly controlled environments. Across a vendor's backbone? Sure, no problem. Will I use it exclusively in my home? No freaking way.
Re:Time to detract again (Score:1)
Most DSL runs ATM cells as a low level protocol. If they had their shit together, the DSL providers would have used this to their advantage instead of installing equipment that, even when it does support telephony, packets up voice calls and sends them over the same ATM PVC as the rest of your traffic. Talk about missing the point.
The cable folks have their own, no
today is yesterday's tomorrow (Score:2)
Re:today is yesterday's tomorrow (Score:1)
We had also selected Aironet as best-of-breed for wireless last-mile network connectivity at those remote sites when Cisco bought Aironet Corp. in 2000 to get a foothold in wireless TCP/IF (WiFi) - strike two from the 800-lb. gorilla!
A paranoid migh
Re:today is yesterday's tomorrow (Score:2)
Re:today is yesterday's tomorrow (Score:1)
Re:VoIP = fad (Score:3, Insightful)
Re:VoIP = fad (Score:2, Interesting)
I'm just curious. I've had several places look into it but have never found any way to justify it.
Re:VoIP = fad (Score:4, Informative)
Re:VoIP = fad (Score:3, Interesting)
Re:VoIP = fad (Score:3)