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Fake ATM Fraud Expose 478

santos_douglas writes "Forget ATMs coming under attack by worms, MSNBC has this article about Dateline NBC's investigative report into fake ATMs and other ATM related scams. ATM frauds are a clever combination of social engineering and hardware hacking. The most sophisticated thefts involve the purchase and setup of real ATMs that actually do dispense cash to avoid suspicion, but are altered to save both the card's magnetic signature and the customers PIN, which are later added to false cards and used to empty bank accounts at real ATMS. The 'ATM gang' profiled managed to purchase and setup 50+ machines and steal over $4 million from over 21,000 customers. The machines can be purchased legitimately and hooked into the banking network with no more than a regular bank account. Less sophisticated attacks include building and attaching false fronts to existing ATMs to collect info, and using covert cameras to collect PINs from afar. The articles has some handy tips for avoiding scams."
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Fake ATM Fraud Expose

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  • Two tips (Score:5, Insightful)

    by tomstdenis ( 446163 ) <tomstdenis@gma[ ]com ['il.' in gap]> on Saturday December 06, 2003 @09:27PM (#7651079) Homepage
    Use banks you trust and use ATMs [or ABMs as they are called in Canada] at banks you know and trust . I'd never use a whitelabel ABM since not only do you get a surcharge but it's very easy for it to be a fake.

    This isn't foolproof but much safer than using random whitelabels you find in Apu's Mealbar.

    Tom
    • Re:Two tips (Score:5, Interesting)

      by ergo98 ( 9391 ) on Saturday December 06, 2003 @09:40PM (#7651163) Homepage Journal
      A scam that recently was in the news here in Ontario is gangs that put false fronts [globetechnology.com] on ATMs. The faux-fronts contain a camera over the keypad and a magnetic reader on the card reader. These were found on bank machines of the big 5 banks (BMO, TD, RBC, Scotia, and CIBC). So the moral of the story is that even if you stick to the "name-brand" bank machines, you still might get scammed. Personally I'm astounded at the intricacy involved in someone putting fake-fronts on big bank bank machines (don't these things have cameras and some sort of security? How did someone pull up and pull that off?), though I guess that's the extent that organized crime can go.

      BTW: Most Canadians I know call them ATMs.
    • I'm in Canada, and I call them ATMs, as does everyone I know. Probably the use of "ABM" is specific to a small part of Ontario.
      • Re:Two tips (Score:4, Funny)

        by fireman sam ( 662213 ) on Sunday December 07, 2003 @12:43AM (#7651881) Homepage Journal
        Two other tips:

        1. An ATM is commonly referred to as an ATM machine
        and
        2. A PIN is commonly referred to as a PIN number

        So we have to enter out personal identification number number into the automatic teller machine machine.

        • Re:Two tips (Score:4, Funny)

          by Bombcar ( 16057 ) <racbmob@@@bombcar...com> on Sunday December 07, 2003 @04:20AM (#7652505) Homepage Journal
          If you like that, then you'll love The La Brea Tar Pits, which when translated is: The The Tar Tar Pits!
    • I went up to Montreal two years ago to visit a friend, I used a 'white label' ATM at a chinese food joint and took out $20 CAN from my US account, the transaction ended up costing me upwards of $40 US, which is like $60 CAN!

      And this was all legal, no recourse was possible. I wonder who made off with the 'big money' though, my bank, the ATM company, or the chinese food joint.
      • Re:in Canada... (Score:2, Informative)

        by operagost ( 62405 )
        Did it tell you before withdrawing the money that it was going to do that? If not, it's fraud!
      • Re:in Canada... (Score:3, Informative)

        by ergo98 ( 9391 )
        A recent trend here in Canada is that if you use one of the bank machines of a bank other than the bank that issued your debit card, they tack on a $1.50 service charge (this is atop the Interac fee that your own bank charges you). Given that most people get our fairly small sums, like $40 - $60, this is an outrageous service charge and it's just another money grab by the big banks. In any case, and getting back to your point, if they do this they have to provide a notice that there will be a service fee, t
      • Re:in Canada... (Score:5, Informative)

        by Jucius Maximus ( 229128 ) on Saturday December 06, 2003 @10:43PM (#7651450) Journal
        "And this was all legal, no recourse was possible. I wonder who made off with the 'big money' though, my bank, the ATM company, or the chinese food joint."

        The 'white label' ones (called ABMs) are operated privately and whatever restaurant or convenience store owns them can charge whatever service fees they want. I live in Canada and I never ever use the white label machines. The cost is insane. You were hit with the 'disloyalty fee' from your bank for not using their machine (not that there was one,) a PLUS/Cirrus fee for international transactions, a currency change fee from your bank, whatever normal fee is levied by the ABM's owner, and maybe a currency exhange fee levied by the ABM's owner.

        If you had gone to a machine that was actually run by a bank (an ATM) then the service charges would have been much lower. Banks generally have lower surcharges than white label machines.

        • Re:in Canada... (Score:5, Interesting)

          by MarcQuadra ( 129430 ) * on Sunday December 07, 2003 @12:39AM (#7651869)
          Thinking about this got me riled up enough to pull out my banking records, it looks like my bank (Fleet) made quite a bit, by charging a huge 'exchange fee' and whoever sat at the Canadian-end of the deal took about $10 CAN as a "service charge".

          It cost me $40 US, but my bank charged everything after $30 CAN.

          I'm so pissed at Fleet, I've watched them switch around my transactions so they can charge overdraft fees. I sat and WATCHED online as my paycheck clearing time changed to AFTER the bills were paid so they could nail me with $75 in fees. I called them right after and told them that if I didn't get my $75 back I'd get a lawyer involved, they gave it right back. If my identity weren't stolen (long story) I'd open an account with Citizens Bank right now, I used to work there so I'd know who to call and yell at.

          Whew. Don't drink, bank, and slashdot!
        • Re:in Canada... (Score:5, Interesting)

          by Mnemia ( 218659 ) on Sunday December 07, 2003 @12:43AM (#7651879)

          Weird. I used my US debit card quite extensively in Japan this spring and I never got charged all those fees you are talking about. Granted, I was mostly using government-run ATM machines while there that I believe do not charge fees even if you are not a customer. But my bank sure didn't charge me any "disloyalty" or any of those currency exchange fees you are talking about. I was getting a pretty competitive exchange rate too (I was monitoring the amount actually debited from my account using Internet banking).

    • Re:Two tips (Score:5, Funny)

      by temojen ( 678985 ) on Saturday December 06, 2003 @10:16PM (#7651324) Journal
      Count me as annother Canadian who knows noone who refers to them as ABMs.

      Also, most of the chartered banks now charge a surcharge in addition to the interac fee if you don't have a card from that bank.
    • Re:Two tips (Score:4, Interesting)

      by Ed Avis ( 5917 ) <ed@membled.com> on Sunday December 07, 2003 @08:32AM (#7652870) Homepage
      The problem is that the information you give to authorize one transaction - your card number and PIN - is the same as needed to authorize _any_ transaction.

      You could have a different PIN for small amounts and large amounts, being limited to one 'small' withdrawal per day, and that would slightly reduce the potential for fraud. But people would tend to forget the numbers. You could have a booklet printed with a list of one-use-only identification numbers; then someone would have to steal the booklet rather than just copy one number you typed in.

      But with mobile phones being so common, can't we use those for security? You type into your phone the amount to withdraw and a PIN (which is held only in the phone itself), and it generates an authorization code signed with your private key (again held only in the phone). You type this code into the ATM, it checks the code using your public key and takes it as an authorization to withdraw *one* particular amount at *one* date and time. Rekeying the same authorization code later will not work since it includes the date and time (with say a five minute window between generating the number on your phone and it expiring), and as an additional safeguard the bank records previously-seen codes and won't accept them again.

      Then even if you use a completely bogus ATM that records everything you type in, the worst that could happen is for someone to rush over to a real ATM and type in the same code to get the money - and it would be obvious something was wrong if the fake ATM didn't dispense exactly the same amount.
  • by Meat Blaster ( 578650 ) on Saturday December 06, 2003 @09:28PM (#7651084)
    There's very little about ATMs nowadays to inspire confidence. It used to be that you'd stop by a trusted location to use one (like the bank) but now they're virtually everywhere and aren't always set up by trustworthy entities.

    If they integrated some other forms of identification that couldn't be forged, such as biometrics or retinal scans, perhaps I'd be a bit less worried. But as things stand now credit cards are a better way to go if you're worried about recovering losses from fraud.

    • by Ignis Flatus ( 689403 ) on Saturday December 06, 2003 @09:32PM (#7651124)
      If they integrated some other forms of identification that couldn't be forged, such as biometrics or retinal scans, perhaps I'd be a bit less worried.

      What difference will biometrics make if some criminal has installed a modified machine to intercept and record your biometric data?
      • That is even more worrisome, you can change your pin, but good luck trying to change your finger print or retina scan data.

      • What difference will biometrics make if some criminal has installed a modified machine to intercept and record your biometric data?

        To get money out of your account, they would need to be you for one. Secondly, when the crook shows up at an ATM, you can immediatly identify that they are a crook and who the crook is.

        Sounds good to me.

        • by Anonymous Coward
          To get money out of your account, they would need to be you for one. Secondly, when the crook shows up at an ATM, you can immediatly identify that they are a crook and who the crook is.

          Look idiot, think a little. Using a ATM, they record your biometric data (retinal, fingerprint, whatever) and allow your transaction to go through and record the info. Later, they replay the transaction electronically and rob you.

          How do you think biometrics work? They scan you and convert the information into a long numbe
      • Because it's easy to make a fake card and use a stolen 4-digit PIN, but it's hard to make a fake retina.
        • SPECTRE did it in Never Say Never Again! And then they killed the poor bastard with a snake! But good old 007 fucked the murderess and then killed her!
        • by wolfb ( 613683 ) on Sunday December 07, 2003 @02:10AM (#7652166)
          Biometrics won't change the difficulty of electronic attacks, where the biometric signature is copied as easily as your pin number. Biometrics might make physical attacks more difficult, but still not impossible. Time and time again it is shown that biometric systems do not live up to hype. Sometimes they can be easily fooled [mail-archive.com], and sometimes the biometric signature can be used to reconstruct [slashdot.org] an acceptable fake. You can count on someone figuring out how to explit any given system sooner or later. How will you restore your security then? Can you get new fingerprints, or new eyeballs?
      • They would have an harder time accessing "real" ATMs. Some people can (and will) insist that they can fake a biometric scan, but it certainly has to be much harder to fake than using your index finger to push buttons on a keypad.
        • How so? Biometric data is sent as electronic pulses in a wire. Just put the pulses down you want.
          • by ericspinder ( 146776 ) on Saturday December 06, 2003 @11:44PM (#7651646) Journal
            These ATM scams work so well because they are able to use legit ATMs to collect the money. You could crack into a live ATM in order to upload your fake data, but while you got it open why not just grab the cash directly. There is the posibility of using some kind of device which interfaces with the machine on a directly physical level. Something that could send a fake stream to the scanner itself, but I haven't seen anything like that yet. However once you start to see boimetric scanners, I'll bet that you'll start seeing upload devices.

            • Great security is keeping 2 steps ahead of the crooks
            • Good security is keeping 1 step ahead, and
            • Average security sometimes a little ahead and sometimes a little behind.
            Most systems only have the budget for average security.
      • Well, if someone has my PIN, that is easy to reproduce. It will take quite a bit more to reproduce my fingerprint. I'm not saying it's impossible, but it just increaces the level of difficulty.

        When you start seeing biometrics like facial recognition, voice pattern matching, and retnal scanning, then someone having your card would be useless. In fact, at that point, just drop the card. Use your face as the card and your voice as the PIN.
    • But as things stand now credit cards are a better way to go if you're worried about recovering losses from fraud.

      That's just not true. Either way you are not responsible for losses from fraud unless you are negligent (or in cahoots with the fraudster). The people who had their pins stolen this way didn't lose a penny out of their own pockets. It's the banks that are taking the hit.

    • by quantaman ( 517394 ) on Saturday December 06, 2003 @10:07PM (#7651287)
      If they integrated some other forms of identification that couldn't be forged, such as biometrics or retinal scans, perhaps I'd be a bit less worried. But as things stand now credit cards are a better way to go if you're worried about recovering losses from fraud.

      Or a public/private key system. Say when you get your card there is some randomish value on some part of the strip that when it is decryped against the key that the ABM/ATM has they will report a value that the bank gave you when you got your card, say "BLUE" (easy enough to remember). Now when ever you use an ABM/ATM you can know it will be authentic because it will say BLUE, if an ABM says your card is RED then you call the bank to report the erroneous machine which may mean an untrustmorthy machine or the bank has changed the key. The key is changed if some crackers ever find it out then the banks will have to go to all the machines and put in a new key, they'll also have to tell everyone what their new colour is which will be a hassle but hopefully shouldn't happen with any kind of frequency if they choose a good key and have good security procedures.
    • by product byproduct ( 628318 ) on Saturday December 06, 2003 @10:14PM (#7651317)
      I would prefer to use an electronic key that when interfaced with an ATM will happily raise any given number to my secret exponent modulo my public key.

      For each transaction, my bank will send a random challenge to the ATM that only my electronic key can solve.
    • If they integrated some other forms of identification that couldn't be forged, such as biometrics or retinal scans, perhaps I'd be a bit less worried.
      I've always been disturbed by the fact that, with the new feature of most ATM cards which allows them to be used at any credit card terminal, if someone steals my wallet he doesn't even need to know my PIN to get my money. Why not just get rid of the PIN and save me a minute's worth of hassle when I'm at the ATM?
    • by sfm ( 195458 ) on Saturday December 06, 2003 @11:14PM (#7651558)
      There are other ways an ATM can make your life miserable...... read on..

      Once, about two years ago, I was shopping for Valentines Day gifts in a local market. The store had an ATM (and banking center) inside so I thought nothing of using their ATM for cash. As it turned out, one of the $20's that came from the ATM was counterfeit and the store clerk flagged it. Okay, so now it gets weird.....

      I went immediately back to the banking center inside the store and told them what happened thinking I would be able to trade out the bad $20 for a good one. WRONG, WRONG, WRONG !!! Not only did they NOT replace the bill, but they forced me to fill out 3 pages of documentation on what happened, which was sent to the treasury department and was told to expect a call form them in a few weeks. And remember, the counterfeit $20 came from their machine.

      Luckily, I was never contacted by the treasury dept or the FBI, but I am still out $20. Chalk it up to experience ?? I'll say one thing, I will never deal with "Union Bank of California" again.
      • My credentials: I've worked in a bank's main Cash Vault, Research & Adjustments department, and now (finally and Praise Jesus!) IT.

        You haven't received good advice all around. The thing you should have done immediately is see the bank manager of the nearest branch and Raise Hell {TM}. It would have been best to have refused to fill out any forms that forced you to admit to being the simple owner of a counterfeit bill, but even that's not so terrible as long as you are willing to do some further so
  • Yipes! (Score:5, Insightful)

    by xeno_gearz ( 533872 ) * on Saturday December 06, 2003 @09:28PM (#7651086) Journal
    Talk about the ultimate in social engineering! Perhaps the best piece of advice in the article was "Keep a watchful eye on your monthly statement, as well as your balance, and report any problems to your bank." This may seem obvious but with people buying legitimate ATM's and stealing your PIN while legitimately providing your money what much else can you do?

    Perhaps I should just go to the barter system. "I'll give you this cow for that rack mounted server."

  • by Pavan_Gupta ( 624567 ) <`pg8p' `at' `virginia.edu'> on Saturday December 06, 2003 @09:29PM (#7651093)
    So, basically in the end, anything they do to protect me, and anything I do to protect myself (short of becoming a hermit and leaving society altogether) will still leave me wide open to identity to theft. I guess I could enter a bunch of wrong PINS in the ATM.. but then the ATM would eat up my card. Maybe I could covermyself in a black trashbag and cover the front of the ATM with it, but then the bank will be like: WTF. Hell, the thieves have already installed false fronts on the ATMs, so what choice do I have?

    I guess I could start using paypal. I mean, they're safe? They probably don't have evil workers at paypal enjoying a quick id. theft, I hope? Maybe, I could just start using cash again, but where I live I'll get mugged. Shoot, if I carry cash, I've even got the possiblity of washing my pants with my money in it. That's worse than having my idenitiy stolen. Seriously .. I hate it when my leather wallet starts to rot.

    Screw it. I'll be a hermit.

    • I guess I could enter a bunch of wrong PINS in the ATM.. but then the ATM would eat up my card.

      Theres an idea for a scam.. Setup a fake ATM machine that will take your card, and ask you to enter the pin three times. After the client enters the same pin number three times (the legit code of course), then it eats the card. No need to make a duplicate when you can use the origional.
      • I know you were kidding, but there have been scams in the UK that did exactly that. The BBC [bbc.co.uk] reported on it a while back.

        "They began by using "Lebanese loops" - home-made devices which make the customer think the machine has swallowed the card, only for the crooks to nab them after the victim has walked off. But they have moved on to card skimmers - fake devices which are taped onto the doors of cash machine foyers - and card slot readers."

        It used to be you had to press a button to get into the lobby

    • Ohhh yeah, Paypal is REAL safe [paypalsucks.com]
  • This is hardly new (Score:5, Informative)

    by Kirill Lokshin ( 727524 ) * on Saturday December 06, 2003 @09:30PM (#7651102)
    ATM fraud like this has been reported at least since 1988. Ross Anderson presented this at a conference in 1993 Why Cryptosystems Fail [cam.ac.uk] mentioning that:

    The fastest growing modus operandi is to use false terminals to collect customer card and PIN data. Attacks of this kind were first reported from the USA in 1988; there, crooks built a vending machine which would accept any card and PIN, and dispense a packet of cigarettes. They put their invention in a shopping mall, and harvested PINs and magnetic strip data by modem... in 1992, criminals set up a market stall in High Wycombe, England, and customers who wished to pay for goods by credit card were asked to swipe the card and enter the PIN at a terminal which was in fact hooked up to a PC.

    This is really more of a problem with the lack of attention to such security issues on the part of banks than a new type of crime.
  • Fake ATM Fraud Expose

    The most sophisticated thefts involve the purchase and setup of real ATMs that actually do dispense cash...

    Ok, tell me again where the Fake ATM is?

    Actually, I have always wondered about these little ATMs that I see in random places. Just walking by the machines makes me nervous!
  • by Anonymous Coward on Saturday December 06, 2003 @09:31PM (#7651112)
    Best part in the entire article:

    The U.S. Secret Service says the following people are wanted for questioning in connection with the $4 million ATM heist described in Dateline's story:

    Bella Magary
    Hungarian white male, blond hair, 5'6", with medium build, aka Bill Gates, personal ties to California.


  • by doormat ( 63648 ) on Saturday December 06, 2003 @09:32PM (#7651120) Homepage Journal
    As fraud has increased, I've resorted to using only ATMs at the various branches of the bank I'm with, and I've switched (back) to using credit cards instead of debit cards for point-of-service purchases, so that if I get defrauded, I end up with a huge CC bill (relatively) instead of an empty bank account.
  • by wowbagger ( 69688 ) on Saturday December 06, 2003 @09:33PM (#7651129) Homepage Journal
    With every bank trying to screw you for using any ATMs other than theirs, and with the level of acceptance of credit cards nowadays, who needs ATMs anymore?

    It used to be that when I travelled, I carried a fair amount of cash with me. Not anymore - I simply find that I don't need it - gas, food, lodging, all are put on the credit card.

    Furthurmore, should I feel the need for cash, my local grocery store allows me to get cash back from a credit card purchase. I simply make a habit of getting $40 back when I buy groceries, and then keeping about $200 at the house. Thus, I rarely if ever need an ATM under normal conditions.

    It is pretty stupid - I am sure running an ATM costs a bank far less than paying for a teller, but they seem bound and determined to drive us all away from using ATMs.
    • by meta-monkey ( 321000 ) * on Saturday December 06, 2003 @09:54PM (#7651227) Journal
      I don't think anybody's trying to screw you there, chief. Nobody puts a gun to your head and makes you use their ATM (well, they might...I didn't actually read the article, so I don't know how violent these gangs get :) ).
      • Your bank publishes the charges for using an ATM outside their network, and
      • an ATM you use will tell you the fee for using that ATM
      I don't know why people are so pissed off about ATM fees. What, do you think the ATM fairy just drops them off all over the place for free? The machine costs money. The network costs money. Service costs money. TANSTAAFL. If you don't want to pay the fees, don't use an ATM. Like you said, there are plenty of other methods.
      • TANSTAAFL (Score:3, Informative)

        by twoslice ( 457793 )
        TANSTAAFL /tan'stah-fl/ [acronym, from Robert Heinlein's classic "The Moon is a Harsh Mistress".] "There Ain't No Such Thing As A Free Lunch",
      • The reason that ATM fees piss people off is that when the banks put them in and closed branched because of it, the banks said the ATMs would be free.

        Big shock, they lied.
      • I don't know why people are so pissed off about ATM fees. What, do you think the ATM fairy just drops them off all over the place for free?

        No, I think the HR fairy drops them off all over the place. She says "Here you go! Tons cheaper than a real person. Enjoy!" and wanders off to do another good deed.
      • by dachshund ( 300733 ) on Saturday December 06, 2003 @11:31PM (#7651608)
        I don't know why people are so pissed off about ATM fees. What, do you think the ATM fairy just drops them off all over the place for free? The machine costs money. The network costs money.

        ATM machines are certainly not free, but they are a damned sight less expensive than the human-operated branches that banks used to provide for their customers (at no charge). In fact, cost-cutting is one of the reasons banks have consistently offered when replacing branches with ATMs. What any consumer with a brain should notice is that over the past decade or two, banks have continuously reduced their operating costs thanks to ATMs, and yet the amount of money customers tend to shell out for banking services has not decreased-- it has consistently risen. ATM fees are a big part of that.

        The existence of ATM fees is due to the lack of reciprocal agreements among different banks. If bank A has thousands of machines, and wishes to provide better service for its customers, it stands to reason that it would try to enter into an agreement with another large bank B, in order to guarantee that neither banks' customers have to pay fees at ATMs belonging to either bank.

        Unfortunately, experience has indicated that banks don't feel any desire to do this. In the real world, it is far more profitable for large banks to collude against their own customers through inaction-- by not creating reciprocal agreements, and collecting vast amounts of additional money through fees. This pads their bottom lines, and hey, what are customers going to do about it? There are only a few banks large enough to make such collaboration practical, and they don't seem too concerned about how much customers are paying (fees continue to rise, way ahead of inflation, despite the fact that the tech is getting cheaper.)

        A similar situation exists in the world of wireless communications, where international phone companies ruthlessly assess other companies' customers absurd international roaming fees, even when the caller is only a few hundred miles from his home country. The income these corporations derive from fleecing their customers is far greater than what they would make if they chose to collaborate; since only a few companies are large enough to make this sort of agreement, and those companies make too much money off of the current arrangement, customers have nowhere to go.

    • Carrying cash gets to be a risk, and a hassle... it also makes it harder to track your spending habits.

      Yes, everything you buy on a credit card could go into some giant big-brother database... but you also get a nicely printed statement at the end of the month. I find this makes it infinitely easier to see where your money goes. Some programs, like Quicken (Evil Intuit... Evil!) will even automatically put that data into a ledger for you.

      Honestly, credit cards make it easy, and there's fraud protection
      • I'm surprised that, as far as I can tell from reading the MSNBC article and the comments so far, the only mention of Quicken is this one, in a fairly negative light.

        One of the tips I was sure they'd include would be to change Keep a watchful eye on your monthly statement, as well as your balance, and report any problems to your bank. to recommend that people sign up for electronic access (Quicken or web access) so they see the crooks' transactions within a day or two.

        As the article mentioned, some people

        • I use Quicken myself... it's a very useful piece of software (running on my wife's Win2K PC, naturally). However, I did get burned by their undocumented boot sector writing when I had to rebuild said PC a year or so ago...

          Intuit's missteps have been discussed to death in this forum, and while I dislike the hassles I was subjected to by their copyright paranoia, I appreciate a useful piece of software.

          So to clarify: I like the program... I dislike the DRM (though they have forsaken that path, thankfully)
  • Tijuana (Score:5, Interesting)

    by LittleLebowskiUrbanA ( 619114 ) on Saturday December 06, 2003 @09:34PM (#7651130) Homepage Journal
    A couple of my troops have ran into these fake ATMs in Tijuana. The fake ATMs have been there at least a couple of years from hearsay. Nasty place.
  • by node159 ( 636992 ) on Saturday December 06, 2003 @09:34PM (#7651135)
    Here in New Zealand we have major bank monopoly which results in 4 banks owning the market, with very excessive charges. But as a result ATM fraud is virtualy non-existant. But internet banking fraud is at an all time high. Go figure.

    On another note, this is old news and has been around for years but it suprising its still so rampant, I guess the banks must be putting most of the cost on the customers as is indicitave of their inaction.
    • Here in New Zealand we have major bank monopoly which results in 4 banks owning the market, with very excessive charges. But as a result ATM fraud is virtualy non-existant.

      Sounds like the bank monopoly is ripping you off, though. Technically I suppose it's not fraud, but you're still getting scammed, right. It's just a scam that the law smiles upon :)
  • Yeah (Score:5, Informative)

    by iamdrscience ( 541136 ) on Saturday December 06, 2003 @09:35PM (#7651138) Homepage
    Basically what you have to do is avoid random ATMs and only use ones from banks you're familiar with. This can be hard in some places but in general it doesn't take a whole lot of effort and can potentially save you a lot of trouble later on. If your ATM card gets frauded you're largely fucked because the burden of proof relies mostly on you instead of the bank, unlike credit card fraud where the company has to be able to prove that YOU went on the spending spree and not the guy that stole it.

    You see credit card fraud hyped up in the media all the time, but with almost every credit card you're liable for no more than $50, whereas ATM card fraud is always mentioned as a footnote when it can really screw up peoples' finances!
  • by calebb ( 685461 ) * on Saturday December 06, 2003 @09:36PM (#7651142) Homepage Journal
    There's a cool 10 minute Dateline documentary linked from the original article. They took a former criminal (two convictions on his record) and had him buy an ATM machine... and then he set it up in a public place. Tons of people were using it!

    Out of the 12 ATM vendors, only 1 wanted to do a background check - one vendor even offered to sell it to him without a social security number.

    Then, even more disturbing... he setup a sign next to the ATM that had a card swiper that said FREE! FREE! Card cleaner!! ...and a magnetic card reader on it. LOTS of people were swiping their cards through it, oblivious to the fact that it wasn't cleaning their card, but it could have been snagging their card number. A nearby camera could grab the CVS number off the back of the card. Another camera could get their PIN number.... very good article / documentary.

    note: The video requires an MSN Passport account (free)
    • by Speare ( 84249 ) on Saturday December 06, 2003 @10:27PM (#7651375) Homepage Journal
      LOTS of people were swiping their cards through it, oblivious to the fact that it wasn't cleaning their card, but it could have been snagging their card number... note: The video requires an MSN Passport account (free)

      There's something ominous about requiring a swipe of my e-wallet info to view a video of a scam for people's p-wallet info.

    • by Plug ( 14127 ) on Sunday December 07, 2003 @12:26AM (#7651831) Homepage
      When they first bought out ATMs, the program behaviour was to give out the cash first. Humans, being task based people, would go to the machines thinking "My goal is to withdraw cash." Then, they would be given the cash, and they'd say "I've achieved my goal", take their cash and leave, totally forgetting to take their card. (Which makes stealing it even easier).

      The HCI researchers picked this one up, and they changed the behaviour to "give receipt, then card, before issuing cash."
  • by YoungBonzi ( 692874 ) on Saturday December 06, 2003 @09:38PM (#7651149) Journal
    A secret service agent demonstrated how to steal someones ATM card and PIN. She rigged an ATM machine that she bought from a website [atmmachine.com] to not accept the pin entered and to not eject the ATM card. When the user was trying to re-enter his pin, she came over saying "This had happened to last week, I found that if you re-enter your PIN and hold down the enter key for 5 seconds it will work." Of course she watched the 4 digit PIN he entered, and when it didn't work he eventually just left. So she then took out the card with tweezers and now had his ATM card and PIN. The thing is... If she bought this ATM and had rigged it to not accept his PIN, why not just rig it to store his PIN and not eject the card? I mean is the secret service really that stupid to use such a dirty method? Anyway, it was very stupid.
    • Stupid yes and no, This is one method that I am sure that they have seen. Most crooks (but not all crooks) would have a hard time cracking an ATM to do what it was never designed to, but getting one to keep a card, must not be hard to figure out. Overall this is the weakest scam that I have heard of however. One would presume that the victum's next call would be to the bank, to replace the now missing card.
  • by segment ( 695309 ) <sil@po l i t r i x .org> on Saturday December 06, 2003 @09:39PM (#7651155) Homepage Journal
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    Call 1877TRIXSTA for more details choperators are standing by... A payphone in Times Square

  • by maddu ( 522722 ) on Saturday December 06, 2003 @09:39PM (#7651159)
    A card cleaner was installed next to the machines...hahaha.. How about installing a brain cleaner to clean stupidity?
  • by tcd004 ( 134130 ) * on Saturday December 06, 2003 @09:40PM (#7651162) Homepage
    WARNING:
    ATM FRAUD [lostbrain.com]

    tcd004
  • by SexyKellyOsbourne ( 606860 ) on Saturday December 06, 2003 @09:40PM (#7651164) Journal

    If someone wants to obtain access to easy credit, the easiest way is to simply steal people's wallets, which filthy street urchins have been able to do since the beginnings of civilization. You don't need to spend time and money to construct an ATM, as a few 13-year old delinquients in a crowded area like a shopping mall can obtain credit cards much quicker than that.

    A lot of times, bank cards can be used as credit cards, and only require a signature that is seldom ever checked against the one on the back of the card inside the US, though in the EU they actually do it. The PIN number is hardly ever needed, but all that is required to access it is a quick phone call to a bank. Just walk into Best Buy and go on a shopping spree and hit credit on the little number pad, and all they'll ever do is make you sign a receipt.

    • But, when you lose your wallet, you are likely to report the card as missing/stolen a lot quicker. With magnetic stripe theft, most people won't notice money missing until their next statement.
    • Those self-swipe card readers are double-edged swords. It's very convenient to swipe my card while the cashier is doing something else like scanning my groceries. On the other hand, when I hand my credit card to a good cashier he or she will hold it until I've signed the receipt, and then check the signature on the card to the one I just made. If I swipe the card myself, it's usually back in my wallet before the receipt has even printed. This makes signature checking almost useless.
  • Minor safeguard... (Score:5, Interesting)

    by Magus311X ( 5823 ) on Saturday December 06, 2003 @09:41PM (#7651166)
    Seperate accounts.

    I've done this for a while. I have an account in which I pull out money I'll use to write checks for bills, Paypal, and to pull money from the ATM. This account usually only has another $1000-1500 in it that what is necessary for the bills.

    I have another account in which the money is meant to sit there unless there's an emergency. I can write checks with this account, but I never do (so if there's a check written from it on my statement, I'd call the bank ASAP). My ATM isn't tied to this account. Paypal will never it ever exists. And half of the money is always purposely tied up in fairly short-term CDs.

    -----
  • by fruity1983 ( 561851 ) on Saturday December 06, 2003 @09:42PM (#7651168)
    The articles has some handy tips for avoiding scams."

    That's nice, but what we really need are tips on how to set these scams up.

    I'm unemployed.
  • by zakezuke ( 229119 ) on Saturday December 06, 2003 @09:47PM (#7651192)
    You can, with ease, open up a second with your bank... where by the 2nd account is used exclusivly for online transations and getting the odd bit of cash.

    1 primary card for your paycheck needs, used only at trusted locations, like your physical bank, card stored at home preferably in a safe.

    1 secondary card which can be termed a petty cash card, where you may transfer funds to it on an as needed basis, for mail order items for example.

    I'm not saying that this system is perfect, but offers some minimal protection, and can be implemented by going down to your bank and opening up a second account. If lost or stolen, well you loose you may loose your petty cash, but hey could be worse, far far worse.

  • by FFFish ( 7567 ) on Saturday December 06, 2003 @09:49PM (#7651198) Homepage
    ...is mere greed. I mean, shit, $4 million in theft? Come on, guys, get a clue! A mere half-million would have been enough to purchase a really nice house and car, go on a great vacation, and give a big chunk to charity. A million would have you nicely comfortable for life.

    Four million, though? Damn, you deserve to get caught.
  • Every time somthing like this happens, there is a cry to regulate by the masses, and then the Bank officials promplty fund the campaigns of the political powers that be to make sure that they are nice regulations.

    I would not be supprised at all if this were intentional fear mongering designed to get particular policitians elected. What we really need is an attitude of - buyer beware and to let the market teach them a lession if they become too lax about financial security.

  • ATM Vs. INTERAC (Score:4, Insightful)

    by Malicious ( 567158 ) on Saturday December 06, 2003 @09:56PM (#7651235)
    Personally, I fear no ATM. If I need cash, I simply go to the bank and get it from the official ATM there. That way I save my self $1.50 or what ever the FlybyNight ATM charges. I do this once, perhaps twice a month

    The problem arises when people have created false Interac machines, or scam your bank cards information from it. I use Interac probably 3-4 times a day, and each time, do my best to ensue I can see the interac terminal, which my card is being scanned through, to allow my self a *little* piece of mind.

  • by Anonymous Coward on Saturday December 06, 2003 @09:56PM (#7651237)
    I knew that there would be a way to pay my tution....
  • These days, we can't trust anyone. I will set up my own ATM machine, and use only that one. I will also allow any Slashdot user on my "friends" list to use it. Or any stranger.
  • phishing expeditions (Score:5, Interesting)

    by hedley ( 8715 ) <hedley@pacbell.net> on Saturday December 06, 2003 @10:04PM (#7651273) Homepage Journal
    ATM's have long been such a target. Whne my bank back in NYC (Citibank) installed the old drum ATM's (try the code 1 1 2 3 5 :)), these rooms were vulnerable to people coming in right after you were done and hadn't signed out. Also the drum was weak, it would lose money around it's circumference and wasted your time for the end of day count to get your money back.

    Of course the usual robberies occured in the rooms themselves, forcing individuals to "dip" and enter their pins. Or getting pin jacked.

    Face it, we need these machines until the fabled cashless society kicks in. In the meanwhile, use your banks ATM (also avoids service charges). Avoid all other ATMs.

    Thinking about it, in the context of those "virtual credit card numbers", imagine a special PIN that is good for one transaction. If you are uncertain of a particular ATM or get pin jacked, give over the one time PIN#. Later, visit their website to activate/deactivate that magic pin.

    Hedley
    • by chiph ( 523845 )
      Thinking about it, in the context of those "virtual credit card numbers", imagine a special PIN that is good for one transaction.

      The CitiBank virtual credit card account number feature actually doesn't work like you'd expect -- instead of being a "one-time" number, it's actually a "30-day" number. They set the expiration date to the end of the upcoming month to limit the time it's valid. I'm disappointed in the way it works, but the positives still outweigh the negatives so I still plan on using it unt
      • Thinking about it, in the context of those "virtual credit card numbers", imagine a special PIN that is good for one transaction.

        The CitiBank virtual credit card account number feature actually doesn't work like you'd expect -- instead of being a "one-time" number, it's actually a "30-day" number. They set the expiration date to the end of the upcoming month to limit the time it's valid. I'm disappointed in the way it works, but the positives still outweigh the negatives so I still plan on using it unti

  • Unhappy to cut-off teller jobs with ATMs, bank now are cutting-off ATMs to independent operators, who charge an arm-and-a-leg in services fee (in addition to the self-cleaning bank accounts we all enjoy).

    The sheer number of independent non-bank ATM operators make it all but impossible for the public to know whether he is using a legitimate ATM or not.

    Eventually, if the banks do nothing to address this problem, their credibility will be so eroded that no one will trust ATMs any more.

  • Best one... (Score:4, Funny)

    by djupedal ( 584558 ) on Saturday December 06, 2003 @10:30PM (#7651394)
    Guy moves fake ATM into position at the mall....hangs a sign on it that says "Temporarily Out of Order - Deposits Only -- Give Deposits to Guard on Duty".

    Guy stands next to machine in a fake uniform and collects the dough :)
  • Possible solution (Score:5, Insightful)

    by cartman ( 18204 ) on Saturday December 06, 2003 @10:43PM (#7651446)

    Clearly what's necessary is to have a small keypad on the card itself, as well as a small CPU, a private key that is encrypted by the user's PIN, and the public key of the bank. That way, all communication between the card and the bank can be encrypted, and no unencrypted information is ever sent through the ATM.

    Such a card would not be much larger than current ATM cards.

    The worst fraud that could then be perpetrated is to have a fake ATM that deducts $20 from your account but without dispensing the $20. But that scheme would be very quickly identified.

  • by strangedays ( 129383 ) on Saturday December 06, 2003 @11:10PM (#7651546)
    There is a popular ATM "modus operandi".

    Thieves, hotwire a backhoe, drive it a couple of miles and use it to liberate an ATM from wherever, drop it into a truck and get the hell outa Dodge.

    Imagine the disappointment when they get it home... if one of these fake ATM's gets selected for a backhoe style type smash and grab theft. Plus, imagine the disappointment for the original ATM fakers.... Delicious.

    Murphys law says its gotta happen sometime!

    Organized crime?, Nah!, for my money, its not really all that well organized....
  • atms on ebay (Score:4, Informative)

    by upt1me ( 537466 ) on Saturday December 06, 2003 @11:29PM (#7651603) Homepage
    There are also ATM machines [ebay.com] on ebay for sale.
    • I tried and tried to find an Automatic Teller Machine machine which would make ATMs so I could set up a broad fraud covering all of California, but all I could find was ATMs, not ATM machines.
  • by Alaska Jack ( 679307 ) on Saturday December 06, 2003 @11:46PM (#7651656) Journal
    Sometime in the mid- to early-90s, I read the book "Catch me if you can" by con-artist-turned-security-consultant Frank Abagnale. You may have seen the recent Spielberg movie based on this. This was in the pre-ATM days, but if I recall correctly, one of his scams was similar. First he would go to a uniform store and get a security guard uniform. Then he would have a professional looking sign printed up saying something like: "Night deposit out of order -- Leave deposit with security guard."

    Anyway, at night, he would put up the sign and station himself outside a bank's night deposit drop box with a big bin. He says people would actually come up and toss bags of cash into the bin, because they just had an innate trust of people in uniform.
  • My bank account's always empty anyways... If they tried to empty it, the bank would ask them to deposit money first.
  • Best Way? (Score:4, Funny)

    by superultra ( 670002 ) on Sunday December 07, 2003 @12:21AM (#7651818) Homepage
    Use your debit card at Wal-Mart or your local drug store, buy a stick of gum, and get $XX amount of cash back. And at the rate it's going, there'll be as many Wal-Marts as there are ATMs. Saves yourself a fee AND is much safer.

    That is, until someone builds a false Wal-Mart to get your account information.
  • by sonamchauhan ( 587356 ) <sonamc.gmail@com> on Sunday December 07, 2003 @12:44AM (#7651885) Journal
    Hmm.. The problem is that ATM cards can be so easily forged.

    Banks should switch to contactless cards with a tiny processor and display that (a) stays in control of the user at all times, and (b) allows the user to authorise *individual* cash/ATM transactions. It would be akin to a small palm-pilot with public-key cryotography and an IRDA link, but credit card sized, so it fit in your wallet... or is built into your wallet. The only way this could be defeated is by breaking the crypto, or by capturing the device itself and obtaining it's password.

    Without an interface on a device in your control, even smart-cards can be defeated by the "false-front" ATMs mentioned in this article (you withdraw $20, the "false-front" ATM actually withdraws $1000, dispenses $20, and pockets the $980 difference).

  • by Anonymous Coward on Sunday December 07, 2003 @12:56AM (#7651933)
    I should know, I worked with a company that provided them. All I can say is that after working there for a week, I was scared to put my card in one.

    This is one of those instances where security by obscurity is obviously working, at least somewhat... as most people don't have access to one to play around with.

    They use absolutely no encryption, as they are not required to until something like 2006. And even though it's there, it's not on (at least with Diebold machines). Many have a network cable running into the back of them, so you could plug in a hub and sniff the data. What will this get you? It will get you the ip of the authentication server it talks to and the format of the responses. This would allow you to forge your own authentication server and use some network trickery with a linux box or two and a hub/switch to make any card run through the machine be accepted.

    The ones that don't have network cables usually have phone lines. A little known fact is that if you plug two modems together directly, you can still dial the other one and it will pick up and negotiate. You could certainly use this to stick a linux box in between and sniff the data that goes over the network and perform something similar to the above.

    Probably the most secure ones are the ones that use GSM or GPRS to communicate as you'd need some expensive equipment to do anything with that, and they are typically inside the unit, so you'd have to break it open somehow so you can't get at the wires.

    There are methods in use right now that the ATM companies have absolutely no idea how they work. I'd see memos floating around all the time. They put machines under surveillance for months, and all of a sudden, everyone who had used the machine got ripped off. Yet, no one, as far as they could tell, ever physically did anything to the machine. Theives are using some really sophisticated techniques right now, and about the only way to thwart this is to start using crypto, both for transit, and on your card.

    Oh, ever wonder why most machines have been retrofitted with a card swiper instead of an eater? It's because people were putting stuff inside of it so cards would jam, and then they would sit across the parking lot with a spotting scope and watch a person type their pin. When the person couldn't get their card out and left, they would come by with a little extraction tool, take the card, and go on an ATM spree.
  • by cybrthng ( 22291 ) on Sunday December 07, 2003 @01:36AM (#7652056) Homepage Journal
    If you loose money through the ATM/Debit network you will never see it! These networks are *NOT* insured.

    Only visit your local branch to get cash with your debit/ATM card and use a Visa/Mastercard "CheckCard" for other purchases.

    1. You will be insured.
    2. Visa/Mastercard provier fraud protection
    3. MAC/ATM/DEBIT is a bank fraud in itself. What is up with those FEES, especially since they don't guarantee or insure the transaction!
  • by Anonymous Coward on Sunday December 07, 2003 @04:20AM (#7652506)
    I'm posting this AC because I don't want my friends/coworkers who surf slashdot to associate my nick with this post.

    I work for the largest company in the USA that verifies the transaction between the bank and the cardholder. We are as you could put it, an ISP for ATM's. We are very large, and I've worked for them for quite a number of years.

    We heard about these scams a few years ago, it's nothing new. There are a few things you can do to protect yourself.

    1. Wait for a prompt before entering your pin number. I have never heard of a "cover" system so complex that they will respond correctly on the screen when a card is put in the slot. Rogue ATM's are another matter.

    2. If a white box ATM eats your card, call your bank immediately to report the card stolen/eaten. This is because most of these systems are just a camera and a box to hold stolen cards and pin numbers. Unfortunately the days of getting your card back when it gets eaten are gone. With new regulations there's just no way, get a new one.

    3. All ATM's in this country (usa) are required by law to have a phone number of the institution that is authorizing the transactions, and a notice of surcharge on it. If you don't see those, then there could be "something" covering them. They went to a lot of work to make that fake ATM cover, why would they want you alerting someone who would send out a repair technician?

    Please don't go clamoring for more regulation. A lot of the regulation in place keeps us from properly helping people in distress, and does almost nothing to help secure them. Besides, most people only need securing from themselves.

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