snydeq writes "InfoWorld's JR Raphael offers up six memorable tales of trouble and triumph from the tech support desk. 'Working in tech support is a bit like teaching preschool: You're an educator who provides reassurance in troubling times. You share knowledge and help others overcome their obstacles. And some days, it feels like all you hear is screaming, crying, and incoherent babble.' Pronoun problems, IT ghosts, the runaway mouse — when it comes to computers, the customer isn't always right." Link to Original Source
Riches: A gift from Heaven signifying, "This is my beloved son, in whom I
am well pleased."
-- John D. Rockefeller, (slander by Ambrose Bierce)