snydeq writes: "InfoWorld's JR Raphael offers up six memorable tales of trouble and triumph from the tech support desk. 'Working in tech support is a bit like teaching preschool: You're an educator who provides reassurance in troubling times. You share knowledge and help others overcome their obstacles. And some days, it feels like all you hear is screaming, crying, and incoherent babble.' Pronoun problems, IT ghosts, the runaway mouse — when it comes to computers, the customer isn't always right." Link to Original Source
Humanity has the stars in its future, and that future is too important to be
lost under the burden of juvenile folly and ignorant superstition.
- Isaac Asimov