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Bug Government Software United States

About 25% of Applications Have Errors 157

Posted by timothy
from the depends-how-serious-they-are dept.
itwbennett writes "An estimated one in four user applications sent from to insurance providers have errors introduced by the website, an official with the U.S. Department of Health and Human Services said during a press briefing Friday. The errors include missing forms, duplicate forms and incorrect information in the applications, such as wrong information about an applicant's marital status, said Julie Bataille, communications director for HHS Centers for Medicare and Medicaid Services (CMS). While the software bugs leading to the errors have largely been fixed, as many as 10 percent of insurance applications may still have errors and consumers who have used to buy insurance and have concerns that their applications haven't been processed or have errors should contact their insurers, Bataille said."
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About 25% of Applications Have Errors

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  • by 140Mandak262Jamuna (970587) on Saturday December 07, 2013 @10:12AM (#45626217) Journal
    The website is being maligned more than it deserves to be. Buying healthcare is not going to be as easy as buying iTunes, or even booking hotels. Further it did not have the option of growing slowly with extensive beta period. How many years Gmail was in beta, don't we remember? Add to it the complexities of providing subsidy, that requires income verification, that requires ... And the majority of the users it targets are from the demographic that is least likely to be familiar with internet and least likely to be educated.

    We don't have to excuse them, we can demand they anticipate these things and provide for it. They seems to have an idea of these issues, with their plans to create a cadre of "navigators" to help people with internet access and web site help. But the plan and law was heavily politicized, 36 states refused to set up their own exchanges and dumped all of them on the federal exchange. Millions of people who would have gone to medicaid are dumped into exchanges because they refused to expand medicaid.

    No doubt there were self inflicted wounds. Politicians scared of people getting sticker shock, insisted on disabling the window shop and see full price option at roll out, That was the root cause of disaster. The first thing the "tech surge" did was to enable window shopping. It was enabled as early as Oct 15, I tested it then, They could not have done it that soon if it was fresh code. Window shopping was the original code, They just disabled the meddling by the politicians and went on the original code path.

    Still they are doing it in the right order. Get people to commit to a plan before the dead line. Errors on the back end can be sorted out when they actually file claims,

  • by Oligonicella (659917) on Saturday December 07, 2013 @10:45AM (#45626377)
    This post is the best example of an apologist with no logic or facts for backup.

    No. They awarded a known incompetent company with a record of bad projects with a non-compete contract. Then they paid them ONE HALF OF A BILLION DOLLARS for a shitty website and aren't asking for a fucking refund.
  • by Oligonicella (659917) on Saturday December 07, 2013 @10:52AM (#45626425)

    But the plan and law was heavily politicized

    Yes sir, it was. Remember "We'll have to pass the law to see what's in it"? After that, every excuse is moot.

    Half a billion dollars.

  • by Anonymous Coward on Saturday December 07, 2013 @11:57AM (#45626727)

    It is true the Republicans do have a job on their hands trying to raise votes by "not purchasing them with other peoples money".

  • by davide marney (231845) <{gro.aidemten} {ta} {yenram.edivad}> on Saturday December 07, 2013 @02:28PM (#45627753) Journal

    OK, you're a "winner" in the health care insurance lottery, congratulations. But realize that the rest of us are the "losers" who are paying not just the cost of our health insurance, but part of yours, too.

There is hardly a thing in the world that some man can not make a little worse and sell a little cheaper.