Xerox "Routine Backup Test" Leave 17 States Without Food Stamps 305
An anonymous reader writes "People in Ohio, Michigan and 15 other states found themselves temporarily unable to use their food stamp debit-style cards on Saturday, after a routine test of backup systems by vendor Xerox Corp. resulted in a system failure. Xerox announced late in the evening that access has been restored for users in the 17 states affected by the outage, hours after the first problems were reported. 'Restarting the EBT system required time to ensure service was back at full functionality,' spokeswoman Jennifer Wasmer said in an email. An emergency voucher process was available in some of the areas while the problems were occurring, she said. U.S. Department of Agriculture spokeswoman Courtney Rowe underscored that the outage was not related to the government shutdown."
This can get scary: (Score:5, Interesting)
In the late 1990s, the company I worked for was one of many processing EBT card transactions for grocery stores in New Mexico when they first switched to it from paper food stamps. The bank that was the approving authority for them (the next higher link up the chain from us) had a system problem and had been down for about 45 minutes.
I got a call from a very stressed sounding manager at a store in a bad neighborhood of Albuquerque and explained that the outage was statewide, and I'd already called the next highest level.
His response: "You don't understand! These people carry guns."
I really didn't have a good answer for that one, but certainly sympathized.
They later changed the rules so that when the statewide system was down, they could approve it at the store and then take out any overuse from later payments. That got abused, but it made some store managers a lot less nervous.
Re:So what? (Score:5, Interesting)
I've known people on gov't assistance. It's a few hundred dollars a month and you have to be making about half the poverty line to get it. If you're sister is on gov't assistance for real then there's something wrong with her. I don't mean that as an insult. I mean there really is something wrong, and she needs the help. You don't get enough from the gov't to live, you get enough so that if your family is giving you a lot of help you can just barely eat.
Is this an astro turfer or something? I'd like to believe noone is this much of a jerk in real life...
We've talked about this in various Slashdot threads. Yes, there is something supposedly wrong with her. My sister purports to have "agoraphobia". This means that she can't go shopping, can't hold down a job, can't drive. Open spaces purport to cause panic attacks. Moreover, she purports to have various medical conditions, including crippling arthritis and a heart condition, which prevent her from working. (This is not the only way she works the system -- more on that later.)
Yet, she has a recreational vehicle with which she takes camping trips, and a 4-wheeler with which she joyrides out in the desert in Nevada. But these are parked out of sight when her social worker visits her single-wide, at which time she uses a walker to get around. Oops, scratch that, she now has a motorized wheelchair acquired at government expense. When she's not under scrutiny, she doesn't need any of these things. (I know this from personal observation.) Yes, it's open fraud. But so far she has gotten away with it. (I pay my way, and she has stuff I could never afford... You know, just never mind.)
She owes money to basically everyone, has no intention to pay any of it back, and has developed coping skills to avoid same. Her house has been in default (or in and out of default; I don't follow it that closely) since at least the late nineties. She's been on the edge of repossession since at least the turn of the century, but somehow the house never quite gets repossessed.
Yes, I'm perfectly willing to stipulate that there is something wrong with her. What is wrong with her is that she has decided that there is no moral reason not to game the system. And by "the system" I mean several systems -- various types of government care, and the collective ineptitude of various companies in trying to get their money back from her. We haven't even talked about how she managed to acquire a foster child, and what a fiasco that's been.
A few years back she talked our elderly mother into putting her (my sister) on the lease for the family homestead, ("for tax purposes") and promptly took out a loan against her own mother's house. Not to pay off her charge cards, or anything practical, but to take a cruise and buy herself stuff. That started a legal battle that she eventually lost. After several complicated transactions and some expense the house is free of the debt and I'm the sole owner. (My mother still lives there, and I will call the local sheriff if her daughter ever shows up.) Since then, my sister calls me on random days at 3:00 AM to cuss me out. She knows that I'm on call and have to pick up the phone. Eventually she gets tired of me hanging up and I'm good for two or three more weeks. (I also have a drunken aunt that calls me in the middle of the night, but that's a different story.)
The point is, just because someone is on government assistance doesn't mean they deserve it. I'm sorry if that bursts everyone's bubble, but it's true. Sometimes, all it means is that they found a way in, and decided that getting a check from the government beats the hell out of actually working for a living.