Are Indian High Schoolers Manning Your IBM Help Desk? 237
Posted
by
samzenpus
from the cut-rate-help dept.
from the cut-rate-help dept.
theodp writes "IBM CEO Virginia M. Rometty's Big Blue bio boasts that she led the development of IBM Global Delivery Centers in India. In his latest column, Robert X. Cringely wonders if customers of those centers know what they're getting for their outsourcing buck. 'Right now,' writes Cringely, 'IBM is preparing to launch an internal program with the goal of increasing in 2013 the percentage of university graduates working at its Indian Global Delivery Centers (GDCs) to 50 percent. This means that right now most of IBM's Indian staffers are not college graduates. Did you know that? I didn't. I would be very surprised if IBM customers knew they were being supported mainly by graduates of Indian high schools.'"
Re:No shit sherlock (Score:5, Funny)
You don't need a college degree to know how to work a phone. I know the HR hysteria in the USA would have you believe otherwise, but trust me! It's not that hard...
Haven't seen the dang phone system we just had bestowed upon us, have you? Geez. Why not just drill my skull and put an implant in and get rid of this Cisco stuff.
Re:Skill Requirements (Score:4, Funny)
Perhaps, that is all the skills that is required for the job. Just like car mechanics, IT support is becoming less and less of a highly skilled job.
Actually, car mechanics nowadays is more of an IT skill, in that the diagnostics are run by instrumentation.
Fantastic! That means that the next time I need my car serviced I just need to find an Indian high school student!!!