samzenpus from the phoning-the-bad-guys dept.
theodp writes "Have you ever hacked into AT&T customer accounts and diverted money to terrorism-financing groups? You will. In 2003, the NY Times reported that AT&T contended U.S. victims of a Philippines-based telephone hacking swindle were responsible for long-distance calls fraudulently made through their voice mail systems. At the time, the city of East Palo Alto was slapped with a $30,000 long-distance phone bill that resulted from voice-mail hacking. Fast forward to 2011, and the NY Times is reporting that a Philippines-based group hacked into the accounts of AT&T business customers in the U.S. and diverted money to an organization that financed terrorist attacks across Asia. But it's not quite deja-vu-all-over-again. While it'd make a better story if AT&T contended customers were responsible for the charges and any ensuing terrorism, AT&T reimbursed the victims of the hacking this time around."
Computers are unreliable, but humans are even more unreliable.
Any system which depends on human reliability is unreliable.