Millions Continue To Click On Spam

An anonymous reader writes "Even though over 80% of email users are aware of the existence of bots, tens of millions respond to spam in ways that could leave them vulnerable to a malware infection, according to a Messaging Anti-Abuse Working Group (MAAWG) survey. In the survey, half of users said they had opened spam, clicked on a link in spam, opened a spam attachment, replied or forwarded it — activities that leave consumers susceptible to fraud, phishing, identity theft, and infection. While most consumers said they were aware of the existence of bots, only one-third believed they were vulnerable to an infection."

Users.

[skgrey]

Users are ignorant to computers. Users have always been ignorant. We can do whatever we can to protect them, either through education, security, antivirus, and anti-malware, but the problem is they aren't geeky tech-people that keep us and like this stuff enough to learn it.

How about we just have a TV show or a movie they want to watch, but teaches them? We could make it a romantic comedy for the ladies or a war movie for the guys, but insert in proper computer use and warnings about spam, viruses, phishing, fraud, etc. We need some kind of mass media to actually teach the masses, and it needs to be a regular interval to keep up with the problems.

Smart software

[Elledan]

I propose we link spam filters into some kind of device which shocks the user if a link is clicked or attachment opened in a spam message. Maybe it'll make them finally learn not to open those things, much like how one teaches stubborn dogs not to pee against the couch.

Why do mail clients use hypertext links anyway?

[Culture20]

Why not force users to copy/paste a URL if they really want to see the webpage their "friend" sent them?

Likely to continue so

[OpenSourced]

Have you ever looked at a "normal" user interact with a computer? In my experience is more or less like this:

What's that? A mail about some interesting photos I must check out by clicking here... Uhm, I don't know the guy sending it... and I have really no time for photos, but I have to check it to be able to drop it from my mind.

What's that? The Internet opened up. Ah! the photos must be there, but there is some stupid error message that stops me moving Yes! Yes! I said YES! Stupid machine!

What's that? Didn't work. No photos. Again the same message, or it's another one. Impossible to know since I never read the first one, they are all equal, anyway.

What's that? Again the same message. I'll have to read the message to see why I'm not moving forward. Stupid messages! What's an "X active" anyway, do they think I have time for all that. Oh! It seems that to go forward I have really to click "No" on the second message. Must be to avoid stupid users clicking blindly on "OK" all the time. Ain't I smart? I can now move. What? Installing what? Always waiting. Well, it seems to work now. Oh! Those are porn photos! Close, close, close. If the boss sees me I'm dead. Damn SPUM mail!

Ok, next point in my to-do list, banking. What's that? Yes , I want to ALLOW that program to access the site "allOfYourMoney.AreBelong.to.us". Stupid firewall. Won't let me alone to do my work. ...

People, probably due to a nomadic origin or something, think in computers in terms of "going" places, "reaching" things and "routes" they know (To open the Excel you go here, press here). Messages from the computer are interpreted as obstacles that one must overcome to reach the goal. Some other paradigm has to be found for security in computers. I have some ideas, but too tired to write more. If some rich company making OS's is interested, I do expensive consulting.