from the grab-some-better-educated-managers dept.
DavidHumus writes "According to a Wall St. Journal article top executives at most companies fail to recognize the value of IT, having a tendency to think of information technology as a basic utility, like plumbing or telephone service. The article lists five primary reasons for 'the wall' between IT and business: 'mind-set differences between management staff and IT staff, language differences, social influences, flaws in IT governance (defined as the specification and control of IT decision rights), and the difficulty of managing rapidly changing technology.' Does this fully explain the extreme lack of understanding of IT at high executive levels? The article is even-handed in apportioning blame but touches on a few good points. In particular, how '[m]ost top executives ... think of IT as an expensive headache that they'd rather not deal with.'"
Never ask two questions in a business letter. The reply will discuss
the one you are least interested, and say nothing about the other.