from the better-and-better dept.
Lucas123 writes "Symantec's CEO John Thompson says the company is still struggling with its consolidated ERP system and that it has only thrown bodies and not technology at the post-Veritas buyout issues that created poor customer service. 'I've kind of lost track where we are timing-wise...but we threw an awful lot of head count at this wait-time problem. Wait times from their peak of well over an hour are down to now under two minutes,' he said."
The most difficult thing in the world is to know how to do a thing and to
watch someone else doing it wrong, without commenting.
-- T.H. White