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Spam

People are More Accepting of Spam 278

twitter writes "Many news organizations are reflecting the opinion of Pew Internet and American Life Project staffer Deborah Fallows that '...email users say they are receiving slightly more spam in their inboxes than before, but they are minding it less.' I think that's an odd conclusion to draw. You would expect the number of people using email less because of spam to decrease to zero quickly when 25% of the population say they avoid email! To their credit, they point out that CAN-SPAM has done nothing to help." The Reuters blurb about this study has a syopsis of their findings.
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People are More Accepting of Spam

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  • by redswinglinestapler ( 841060 ) on Monday April 11, 2005 @04:47AM (#12198663)
    The article is playing on the stereotype that all spammers live extremely well off their activities, although this may have been true up until recently, and there are still people making huge amounts of money from it - the reason phising and stuff is becoming more common is because the profits from spam are becoming lower.

    You can't just pick up a mailing software, buy a list and sit back and watch the money roll in anymore, so the new kids wanting to be millionaires have to result to more devious tactics.
  • one possible cause (Score:5, Interesting)

    by toQDuj ( 806112 ) on Monday April 11, 2005 @04:51AM (#12198679) Homepage Journal
    One of the causes of this behavior could be that there are a lot of people who started using email not too long ago.
    Therefore, spam was there when they started emailing, and they don't complain about it because it is no change.

    A simile here would be people who always lived near an airport tend to complain less about the airport than the people who just moved to that region. Thus, a change in the behavior of a user environment is more likely to be a cause for complaints than something that has always been there.
    We do not complain about the high death toll caused by traffic anymore, do we? they did in the past!

    B.
  • by redswinglinestapler ( 841060 ) on Monday April 11, 2005 @04:51AM (#12198680)
    She had some cheerful business cards. Turns out she'd gotten them "free" from a web site she heard about in an email. Of course, the shipping for the 250 "free" cards cost about $7, so she ended up paying about what should would have if she'd gone to a reputable business card maker. My wife and I looked at each other sadly and decided it wasn't likely to be worth trying to educate her...
  • tolerance (Score:4, Interesting)

    by interstellar_donkey ( 200782 ) <pathighgate AT hotmail DOT com> on Monday April 11, 2005 @05:04AM (#12198722) Homepage Journal
    I guess I now have two groups of people I don't like.

    First, it was just the people who responded to spam, making it profitable to spamers.

    Now I guess I really don't like people who have grown tolerent of it.

    When I first got an Internet email address in 1992, it took me all of 2 unsolicted emails in my inbox before I started hating spam, and I still hate it.

    The only good news out of this study is that people don't trust email. That's good. If you didn't ask for a company to send you an email, I mean, if you didn't explicitly ask them (sorry, clicking 'I agree' to an EULA that has a 'we will send you spam' statement buried deep inside does not mean you want to get it), the company that sends it to you is unethical and you shouldn't do business with it.

    Period.

    Spam pisses me off. It should piss other people off too.
  • Re:Broadband (Score:3, Interesting)

    by surferbill ( 137539 ) on Monday April 11, 2005 @05:05AM (#12198725) Homepage
    I also find that increased storage space, especially on webmail accounts, means I'm not so bothered by it. I've had spam to my gmail account (despite never giving out the email address, just using it for testing the interface), but it was all filed correctly in the spam folder.
  • by Anonymous Coward on Monday April 11, 2005 @05:10AM (#12198737)
    I'm still far more bothered by the paper that clogs my mailboxes.

    Email's don't bother me, because they're quite easy to filter & delete. The tree-killing paper stuffed in my mailboxes each day is far more of an inconvenience.

  • Re:Broadband (Score:3, Interesting)

    by Mr_Silver ( 213637 ) on Monday April 11, 2005 @05:12AM (#12198747)
    Filtering has got a lot better too, I have not recieved a single spam with my gmail account.

    I've only received one or two. However gmail is completely useless at tagging phishing emails as spam.

    I've just removed 6 ebay, 2 paypal and 1 wells fargo that have appeared over the weekend. It would be nice if their spam filter did this automatically for me.

    One of the ebay ones managed to get around gmails phishing checks and so the links were still active.

  • Re:Desensitized (Score:5, Interesting)

    by selderrr ( 523988 ) on Monday April 11, 2005 @05:12AM (#12198748) Journal
    this is probably an argument that most slashdotters will dismiss blindly, but I dare say that the quality of spam has changed as well : while we still do get a whole lot of G3T R1CH F4ST crap, there is a marginal increase in 'reasonable' spam for products that do exist and might perhaps be interesting to a small percentage of the population. A bit like dead tree spam : I skip trhough it in a glimpse, but once in a while something interesting catches my attention.

    Maybe the percentage the article talks about, is just that small increase in quality ?
  • by NitsujTPU ( 19263 ) on Monday April 11, 2005 @05:28AM (#12198797)
    Actually, I had a brief conversation with Illiad about it in the comments.

    My commentary [userfriendly.org] on the absurd severity of the sentence caused quite a stir. In light of some of the other comments, this is unsurprising. I had merely intended to comment that 9 years is asinine, but in light of other comments made, one can see why people might think differently.

    Just for reference to any delusional /. readers. Spam is definately not comparable to rape or murder. If you doubt this, talk to your self about your frustrations over spam, then talk to a rape victim over their frustrations regarding rape.

    Now, go look at the grid linked to the link that I posted, and consider, deep down inside, if 9 years is at all appropriate.

    If you do, you can go join all of the other groups trying to hammer their point of view down on the populace by making it law.
  • Re:Broadband (Score:1, Interesting)

    by sp3tt ( 856121 ) <sp3tt@sp3EULERtt.se minus math_god> on Monday April 11, 2005 @05:30AM (#12198799)
    The problem with filtering of spam is false positives. You can filter spam, but what if you also filter important messages? That's why I have set thunderbird to delete nothing, only move it to the junk folder.
  • by Monkelectric ( 546685 ) <{slashdot} {at} {monkelectric.com}> on Monday April 11, 2005 @05:38AM (#12198817)
    and the medium is no longer the message.

    5 years ago if I sent an email to someone, I was virtually assured they got it. Now, I am forced to follow up almost *EVERY* email I get with a "Got it, thanks" or a if I dont hear from someone in a few days -- a phone call. Not a big deal, but not exactly the modern marvel of technology we were looking for?

    I've heard about VOIP spam becoming the next big thing -- I really weep for the future. What am I going to follow up PHONE calls with? Certified Letters?

  • by Malenfrant ( 781088 ) on Monday April 11, 2005 @05:43AM (#12198834)
    I agree. I get maybe one or two spam mails a year. I'm not sure what I do that others don't, I just use common sense, and if I have to give out my email to someone I don't trust, I'll set up a temporary free one, use it once, and then forget about it
  • by tcoady ( 22541 ) on Monday April 11, 2005 @06:36AM (#12198957)
    I used to forward my catchall domain to an IMAP I read using Mail.App that consistently misdiagnosed stuff, but I did not really see the volume till I switched the forwarding to Gmail last night and this morning found it had caught all 170 spams sent overnight.

    Even though it has caught a few falsely, I find it easier to check this in Gmail for some reason.
  • by Anonymous Coward on Monday April 11, 2005 @07:06AM (#12199061)
    Dear sir,

    After thoughtful consideration, we are delighted to offer you a full-time job with salary starting at $75K. Please see attachment for details.

    Sincerely,

    Éric Desrosiers
    Human resources
    Big Corp Inc.

    P.S. 1618 applications were submitted for this job! (Most were incomplete which caused the applicant to be permanently removed from consideration.)
  • by erroneus ( 253617 ) on Monday April 11, 2005 @07:40AM (#12199163) Homepage
    ...I keep hoping to hear on the internet news, the news paper or TV one day "Man goes on anti-spam rampage" telling a story of someone who, fed up with spam, goes on a killing spree starting with the spamhaus hitlist.

    Spam is decreasing for me... don't know if it's improved blocking or what. But it kinda depends on which email account we're talking about anyway. One particular email accounts seems to be the target of some ridiculous bot(s) out there sending all these windows files. As a Linux user, I'm not worried but annoyed.

    Is it a natural conclusion that people would become more accepting of spam emails? Well, I suppose it's possible. After all, the original draw of cable TV was "hey look! no commercials!" and now cable TV is just as polluted as over the air TV. (Over the air TV signal strength has now been tapered back to make cable more attractive.)

    Oh well. Another Monday morning I guess... and I'll concede that I may never read the story I've been waiting to read for the past 5 years.
  • Re:Desensitized (Score:1, Interesting)

    by Anonymous Coward on Monday April 11, 2005 @08:17AM (#12199319)
    That's not the impression I get from my Apple-user friends. You should hear some of the excuses they used to come up with in the OS 9 era. OS X is a bit better - now they only have to explain crashes and freezes once a month or so.

    (For comparison, I haven't seen a real Windows crash for over a year now, and that one was caused by a faulty hard disk that also brought down the FreeBSD I dual-boot to.)
  • by linuxbz ( 875073 ) on Monday April 11, 2005 @08:25AM (#12199352) Homepage
    Seldom mentioned in discussions about spam is damage to people who own domains, compounded by over-zealous anti-spam efforts. We own several domains, and have recently had to give up having a "catch-all" email address. If you had a domain like .mydomain.com, it was nice to tell someone they could send email to anything@mydomain.com and it would get there. When we told our hosting provider to drop all the unmatched email addresses in a black hole, our daily spams went from over 500 to about 50.

    Even worse is when someone fakes your domain in spams. This is roughly the same as a "joe-job" attack, and now you not only get bounced messages from bad addresses on some spammer's list, but also complaints from anti-spammers who think the email headers have not been forged. I used to report spammers, until it got too hard and there were too many of them, and tracking down the actual spammer is quite a skill.

    Since aol put their "report this as spam" button right next to something else on the browser toolbar, you can be totally innocent and get threats from your provider for spamming. Thanks, AOL. It's giving mailing list providers fits, too.

    Yeah, ask ME if I tolerate spam more than I used to. The frustration is feeling so powerless to do anything about it.
  • Re:Better filters? (Score:2, Interesting)

    by Matt2k ( 688738 ) on Monday April 11, 2005 @09:04AM (#12199568)
    Are you doing anything to customize your spam filters?

    I get about 400 spam messages a day, Thunderbird without fail catches about 75% of them. Every few minutes while working I'm distracted by the 'new mail' icon and out of habit I stop what I'm doing and go check. It's always some piece of spam.

    I can't count the number of hours I waste each week task switching my thought process like that, I have a hard time staying concentrated anyway, and this is usually a prelude to `Time to check the news sites anyway' or some other waste of time.

    It's to the point where I simply have to force myself to not leave e-mail open in the background, and only check it a few times a day.
  • Re:Desensitized (Score:4, Interesting)

    by frostman ( 302143 ) on Monday April 11, 2005 @10:20AM (#12200128) Homepage Journal
    A friend of mine who gets about 500 spams a day (and has plenty of room for that on the mail server) has an interesting non-techie workaround.

    He tells all his friends a secret nonsensical code word starting with "Z" to include as the first word of the subject line. The he sorts his webmail inbox by subject and ignores everything that doesn't start with that word.

    He's not a big net user, so he doesn't need throw-away accounts or anything like that. For him, it's quite enough to be able to see what's from friends and ignore the rest.

    Obviously, a more tech-savvy person could just set up a simple procmail script to send all the non-friend mails to /dev/null and make life easier, but the principle would still be the same.

    This isn't a universally applicable idea, but for someone who just needs personal e-mail from people he knows I think it's a pretty interesting solution.

  • by hankwang ( 413283 ) * on Monday April 11, 2005 @10:41AM (#12200315) Homepage
    What can a lone geek do?

    Set up a honeypot on your website if you have one. I noticed that people were requesting /cgi-bin/formmail.pl about once a day, so I wrote a cgi-script that logged these requests. All the requests were probes that tried to see whether it would forward mails to any address. So I pasted the mail text into an email to this address: wnacyiplay@aol.com so that the spammer believed that it was a working gateway.

    It's 10 days later now. The honeypot has absorbed 185 mails addressed to a total of 28,000 recipients. It feels good to know that I have prevented 28 thousand spam mails from being sent. You'd think that the spammer had noticed by now that the mails never arrive, but no...

    As a side effect, the honeypot also generates IP addresses of compromised computers all over the world. I'm not sure what to do with those, though.

  • by Moraelin ( 679338 ) on Monday April 11, 2005 @11:18AM (#12200665) Journal
    Well, that's a very insightful observation.

    Still, I don't know... there's quite a difference between "the magic is gone" and the outright avoiding email that we're seeing today. I think people still like to talk to other people, especially people sharing some common hobby/interest/whatever. It's no longer something new and fascinating, that's true, but we're still human and still noone's 100% introverted.

    After all, you're reading Slashdot and actively taking part in the discussion at that. Obviously not minding all that much the possibility that some people (myself included) could be immature at times. You could have just as well gotten a bunch of "lol, you suck" answers, and I'm thinking you knew that, but that didn't stop you from posting.

    So the magic may be gone, but the usefulness is IMHO still there.

    And the fact that we've turned into a bunch of online hermits who'd rather hide from everyone, and would rather delete a message from a stranger than read it, is IMHO just diminishing that usefulness.
  • by Anonymous Coward on Monday April 11, 2005 @11:50AM (#12201091)
    The snippets of poetry and news clips are precisely for the purpose of defeating bayesian filters. In the end, it doesn't really defeat them, but it does slow down their learn rate like crazy (meaning it does effectively defeat them for a fairly large window of time).
  • by dajak ( 662256 ) on Monday April 11, 2005 @01:06PM (#12202061)
    What the 'right' rules are depends on who you are.

    For me -- as a 'foreigner' from your perspective -- filtering all english email messages from senders not in my address book would get rid of over 90% of spam, but being unreachable from Anglosaxon countries is not an option in my line of work.

    For my mother filtering anything from senders whose email address does not end in .nl works just fine. She speaks only one language anyway, and it is not English.

    From your filtering rules I deduce that the US is still as tolerant as it always has been towards foreigners who want to keep their original family name, including those characters that are not directly available on your keyboard.

    Wouldn't cutting the cables though the Atlantic and Pacific Ocean be more effective? You will find a lot of supporters of that idea on this side of the Atlantic Ocean.

    Things like Spamcop are misguided. They will list any foreign message they don't understand as spam and are regularly abused here by people who want interfere with the email communication of others. Subscribing to a government information mailing list and then reporting it as spam is becoming a common tactic.
  • desensitization (Score:3, Interesting)

    by mabu ( 178417 ) on Monday April 11, 2005 @02:02PM (#12202890)
    First off, the story reeks of being subjective and bogus as well as misleading. That notwithstanding, if someone took a dump on top of your desk, and there was seemingly nothing you could do about it, and this happened 10-100 times a day, each and every day, at some point you wouldn't even smell the shit any more. That in no way proves that you now tolerate someone taking a dump on your desk.

    If you really want to find out how well people tolerate spam, I recommend this simple experiment: Place a small box with a button on it in front of someone. Explain to them that if they press this button, they will no longer get any spam. The button will cause the spammer to be rounded up, have his skin slowly peeled off with a pair of rusty pliers, be dipped in salt, and left to slowly die...

    There would not be a single button un-pressed. That I guarantee.

  • by Moraelin ( 679338 ) on Monday April 11, 2005 @04:53PM (#12205190) Journal
    This "nuisance" is causing a real loss to businesses. Even a few seconds per Email at work means causing hundreds of millions lost to spam in the USA alone. In fact, it can be argued that it's actually worse for society than thievery: they cause 100 times more damage than the money they earn from it.

    Also this "nuisance" isn't affraid to:

    - pay for and spread viruses that act as spam zombies (more millions lost in IT wages dealing with those)

    - scam and fraud (see how many spam ads are for "p3n1$ enl@rg3m3nt" frauds)

    - try to ruin other people's reputation (see all the "joe jobs" aimed at anti-spam sites, or just using random innocent bystanders as scapegoats)

    - DDOS/mailbomb/etc whoever criticizes them

    - destroy, degrade and deface other people's resources

    and a whole host of other behaviours ranging from anti-social to outright criminal.

    Sorry, it seems to me like that's not just an "annoyance", like kids being noisy outside, it's a bunch of parasites draining society for their own good.

    Also here's a concept for you: the punishment is supposed to make the crime not worth it. Those guys earn tens of millions out of their crime. Divide that by 9 years in prison leaves them with anything between several hundreds of thousands and _millions_ per year. That puts it into the range of being more rewarding than higher level management.

    So if anything 9 years in prison is _too_ _little_ for these scumbags.

    I mean, what next? Let's start giving 2 days community sentences to those who rob a bank, right?

    And, oh, if they wanted to do a PHD instead, they could have done just that instead of spamming. Sorry, I see no point in that comparison.
  • Re:Better filters? (Score:3, Interesting)

    by Yaztromo ( 655250 ) on Monday April 11, 2005 @04:53PM (#12205194) Homepage Journal
    When you get back from holiday to find "Downloading email 5 of 4702, 106 minutes remaining", client-side filters just don't help any more.

    Just to clear something up, as I think a few people are potentially confused: I'm not claiming that spam isn't a problem anymore because filters are getting better. I'm merely claiming that better filters may be part of the reason why this survey shows that people are becoming more tolerant of it.

    We're getting to a point in time where a very large number of e-mail users aren't running an e-mail client, but who are using Hotmail, Gmail, Yahoo Mail, or a similar service. Indeed, it seems these days whenever I run into an Internet user who isn't terribly technically-savvy, that person has a Hotmail or Yahoo Mail account. In cases such as these, they don't even have to sit around and download the spam messages.

    Now personally I'm with you: I run an e-mail client that connects to POP3/IMAP servers to get my messages. Due to business use we're probably still in the majority, but a lot of "average consumers" these days are using web mail, many of which provide automatic filtering AND which don't require you to download a pile of messages.

    Yaz.

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