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Computer Crash Reactions Examined 573

dankinit writes "MSNBC has an amusing story about research showing how people react to computer crashes and losing data. Among the numbers, 7% of those surveyed hit the computer, 13% yell at first, and another 13% try to "sweet-talk" their computer. The article also has results from a study done at the Univ. of Maryland. In that study, "One restaurant manager who was so upset with his laptop that he threw it into deep fryer. That destroyed the laptop ... and deep fryer, too.""
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Computer Crash Reactions Examined

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  • Hit F5 (Score:4, Funny)

    by justforaday ( 560408 ) on Wednesday March 30, 2005 @04:02PM (#12092252)
    Nothing for you to see here. Please move along.

    Whenever this one happens, I just hit F5 a few times.
    • Re:Hit F5 (Score:5, Funny)

      by jb.hl.com ( 782137 ) <joe.joe-baldwin@net> on Wednesday March 30, 2005 @05:18PM (#12093341) Homepage Journal
      Funny you say that...my ex girlfriend's reaction to any computing problem was to press F5. Her logic was that if it fixed IE, surely it would work for Word and Excel and everything else as well...

      And when I challenged her on this her response was "No, I know more about computers than you do, F5 is the key to refresh the page and I know it is and it always works for me."

      Can you guess why she's an ex? :D
  • Depends (Score:5, Funny)

    by nizo ( 81281 ) * on Wednesday March 30, 2005 @04:02PM (#12092259) Homepage Journal
    My reaction depends on which machine we are talking about:


    My desktop at work: I do a dance of joy! Finally I get a new linux machine. Thankfully all my data is on the server so my desktop is no loss.

    My home computer that hasn't been backed up in ages: I smack my head until I pass out. When I wake up I smack some more. I gnash my teeth as I lament the demise of my Diablo2 level 46 druid! Oh and all the pictures of both my kids.

    The server at work: I start with a huge sigh as I restore data followed by snarls at users bugging me asking every ten minutes when the server will be back up.

    The server at work that has bad backups that never got verified because everyone but me thinks the tapedrive is a magic box that never makes bad backups and I never get time allocated to manually verify them or time/money to come up with a better solution: I start smiling at the users as I fervently start hoping my home computer doesn't crash before I get home and print my resume. Where are the good backup tapes the users ask? Oh yeah, I took them home for offsite safekeeping, let me clean out my desk and go home to get them.....

    • Re:Depends (Score:5, Funny)

      by Brown Eggs ( 650559 ) on Wednesday March 30, 2005 @04:06PM (#12092323)
      Actually, no matter what machine it is, I weep like a little girl who just lost her doll
    • Re:Depends (Score:5, Funny)

      by Beardo the Bearded ( 321478 ) on Wednesday March 30, 2005 @04:19PM (#12092545)
      They made me do the backups here. I've just been handing in blank disks.
    • Re:Depends (Score:5, Funny)

      by RJack-45 ( 171759 ) on Wednesday March 30, 2005 @04:24PM (#12092614)
      When I first started at this job, I found out that the tapes they were using for backups were write-protected! They dutifully changed the tapes every morning, but nothing could ever be written to them! I checked the logs, and the last successful backup was like three years ago.
    • Re:Depends (Score:5, Interesting)

      by carpe_noctem ( 457178 ) on Wednesday March 30, 2005 @04:29PM (#12092678) Homepage Journal
      It was never violent for me. I lost the hard drive in my webserver when it was mysteriously dropped while I was on christmas vacation.

      4 years of email archives, website work, pictures, etc. All of my CVS archives (though fortunately, enough people had copies of my code and were nice enough to email them back to me... linus torvalds was right about backups!). Not to mention the fact that I lost the same amount of data for about a dozen friends which I was hosting. Damn.

      My first reaction wasn't anger or grief (those both came later). It was fervor... the inspiration of trying to stay up all night and do anything possible to recover the data. No dice. Then the truth started to sink in...

      The sad part is that I wasn't able to back up this machine, so I kind of saw this coming... I knew that it would be screwed if something happened to that drive, but I had no way to reliably back up 40Gb of data. The internet connection it was on was too slow to do a network backup, not to mention that my workplace would probably kill me for doing that on a regular basis. The server itself was a cobalt raq2, which means it had only a power plug, serial port, and ethernet cable on the back. So, no usb, firewire, or cdr backups were possible here, and backing data up to the drive itself obviously wouldn't have helped.

      I guess the inevitable finally happened, but at least I learned from my lessons. I scrapped the cobalt and converted an old machine into my new server, with a mirrored raid-1 2x80Gb array. I rebuilt my home server, too, with a raid-5 4x80Gb array, and now I use a laptop and rsync to keep religious backups.

      I don't really see it as "backing up", though... for instance, the music I write is on my laptop, because that's where I write it. When I finish writing a track, I'll master it on my desktop, and make a copy of it there. And every so often, I'll rsync the two servers just to make sure everything's current. I found it way too hard to discipline myself to make consistent backups, but it's easy to just copy data around. Once you get into the habit, it's far more foolproof than a tar+cron backup or trying to remember it by hand.
      • Re:Depends (Score:4, Informative)

        by nizo ( 81281 ) * on Wednesday March 30, 2005 @04:40PM (#12092847) Homepage Journal
        You might look at Unison [upenn.edu], which runs under Linux and Windows. It has been working great with our Linux laptops (used to sync up user home directories). It is nice because it allows work to happen in two places, and then when you sync up it copies stuff everywhere it should go (and gives you an opportunity to manage conflicts). And I agree on the whole backup deal; I am planning on another machine soon with sufficient diskspace to mirror all the data I care about, plus 2 removeable drives, the most current of which I can store at work.
        • Re:Depends (Score:5, Informative)

          by glesga_kiss ( 596639 ) on Wednesday March 30, 2005 @06:00PM (#12093891)
          Great link, I'll be checking this out later!

          However, do not use this sort of thing for backups!!

          If files get deleted by accident and you don't notice until after the backup, BOTH copies of the data will be bad. This is just replication, which itself is very good for somethings. Not backups though.

          I use a tool called RIBS [rustyparts.com]. It uses rsync to create incremental backups across the network. You get hourly.0, hourly.1 etc directories, each with a hard-linked snapshot of the backup as it was at that time. These pan off into weekly, then monthly. Personally I dropped the hourly entirely, I just do daily. I do this off an IDE disk onto an IDE disk, no RAID or anything fancy required. Sure, it's a little extra work should one of the drives pack in (no RAID redundancy, maybe one day perhaps), but it's worth it for the cronological snapshots. I even backup files like MS Outlook *.pst on my Windows box, so should it get corrupted, I don't care.

          Oh, did I say I'm backing up 120GB of data onto a P90 with 16meg of ram? Not bad for old junk!

          Only the deltas are transmitted with it being rsync. Highly recommended, knowing you can restore ANY file means I haven't renamed to *.bak in a very long time!

    • Re:Depends (Score:5, Funny)

      by krgallagher ( 743575 ) on Wednesday March 30, 2005 @05:01PM (#12093127) Homepage
      "My home computer that hasn't been backed up in ages: I smack my head until I pass out. When I wake up I smack some more. I gnash my teeth as I lament the demise of my Diablo2 level 46 druid! Oh and all the pictures of both my kids."

      Q: What is the first thing you do when your computer crashes?
      A: Swear from now on you will make regular backups.

      Q: What is the last thing you actually do when your computer crashes?
      A: Begin making regular backups.

    • Yesterday,
      All those backups seemed a waste of pay.
      Now my database has gone away.
      Oh I believe in yesterday.

      Suddenly,
      There's not half the files there used to be,
      And there's a milestone hanging over me
      The system crashed so suddenly.

      I pushed something wrong
      What it was I could not say.
      Now all my data's gone and I long for yesterday-ay-ay-ay.

      Yesterday,
      Need for backup seemed so far away.
      Seemed my data were all here to stay,
      Now I believe in yesterday.
  • 7% of those surveyed hit the computer, 13% yell at first, and another 13% try to "sweet-talk" their computer

    Guess the rest reinstalled the OS and called it a day...

    • Re:heh... (Score:4, Funny)

      by MarkGriz ( 520778 ) on Wednesday March 30, 2005 @04:11PM (#12092415)
      "Guess the rest reinstalled the OS and called it a day..."

      1/2 did, the other 1/2 bought new computers.
    • Re:heh... (Score:5, Funny)

      by Binestar ( 28861 ) on Wednesday March 30, 2005 @04:30PM (#12092692) Homepage
      But 7 percent said their first reaction is the hit the computer, Johnson said, a step that's rarely productive.

      That implies that sometimes it *is* productive? If there is any chance whatsoever of me getting my deleted files back (1 in a billion?) I'll hit the computer everytime!
      • Re:heh... (Score:5, Funny)

        by Shadow Wrought ( 586631 ) <shadow.wrought@g ... minus herbivore> on Wednesday March 30, 2005 @04:39PM (#12092826) Homepage Journal
        That implies that sometimes it *is* productive?

        Never underestimate the power of percussive maintenance. Eons ago, back when the C64 was bleeding edge tech, I was in a school computer class. Our C64 locked up, taking with it everything we had done in the preceeding period. I head-butted the keyboard. It unfroze and worked fine for the rest of the period. True story. Used my head to solve the problem;-)

        • Re:heh... (Score:3, Insightful)

          by Macgrrl ( 762836 )

          Never underestimate the power of percussive maintenance.

          Absolutely. Depending on the fault, a considered thump in an appropriate location can in fact have a beneficial effect. CRT issues, stuck platters on an HDA, cards that have become unsettled, mechanical issues, MAY receive a possible benefit. LCDs, optical drives, and software faults are highly unlikely to benefit from percussive maintenance.

      • Re:heh... (Score:3, Interesting)

        Obviously you never worked in a hands-on tech support field.

        I can't even begin to tell you how many powersupply fans, monitors, mice, cd drives, just to name a few, I have fixed by hitting them, or "properly re-aligning their hardware". Of course it is usually a temporary fix, but a fix all the same.

        How many other people had the NES and used to blow really hard into the cartridges/slot to get their copy of Metroid or Zelda to boot up one last time?

        That was my first foray into physically fixing hardware
      • Re:heh... (Score:5, Interesting)

        by badasscat ( 563442 ) <basscadet75@@@yahoo...com> on Wednesday March 30, 2005 @04:40PM (#12092843)
        But 7 percent said their first reaction is the hit the computer, Johnson said, a step that's rarely productive.

        That implies that sometimes it *is* productive?


        It actually can be, though more often it isn't.

        Once, I had a problem with a computer that wouldn't boot. I took out all of the major components (PSU, hard drive, etc.) and tried them in other PC's, where they worked fine. I put everything back, computer still wouldn't boot. Turned it back off, and in a fit of inspiration I kicked it. Turned it back on, and it booted.

        The problem was my graphics card was not seated properly. Kicking it seated it just enough for it to boot, and in turn it was pretty obvious to me that it had been a loose connection somewhere. (btw, no, I didn't test either the graphics card or the mobo in another PC, as I didn't think of the graphics card as a possible culprit and the mobo I figured could be eliminated or confirmed as the cause without removing it). When I then went back through the PC and just tightened everything, I felt the card sitting about halfway out of its slot.

        It was one of those "d'oh!" moments, and also one of those rare cases where physical violence against a wayward PC actually gained a positive result.
      • Re:heh... (Score:3, Interesting)

        by chiph ( 523845 )
        I had a NetWare 4.0 server where the hard drive heads would stick to the platter when you shut it off (this was in the days of RLL drives). A swift kick would unstick them, and afterwards the machine would boot just fine.

        Chip H.
  • by darth_MALL ( 657218 ) on Wednesday March 30, 2005 @04:04PM (#12092282)
    I support many many users who are by no means savvy. A common reaction is to simply burst into tears. I have yet to find a gentle way to tell them they shoudn't have saved to c: without them losing it totally. It always sounds like Ha Ha!
  • Personal experience (Score:4, Interesting)

    by fembots ( 753724 ) on Wednesday March 30, 2005 @04:04PM (#12092283) Homepage
    I lost one of my email subfolders yesterday. when I realized that, I started sweating, not swearing, but perspiring. Personally I don't have time to react on the machine, my brain will be analysing what I have in the crashed hardware and what do I have to lose, then I react accordingly.

    I wonder if different OS crashes induce different responses?
    • by rovingeyes ( 575063 ) on Wednesday March 30, 2005 @04:10PM (#12092381)
      I wonder if different OS crashes induce different responses?

      Yes:

      • Linux: Surprised it crashed!
      • Windows: Surprised it didn't crash for so long!
      • Mac: Surprised I even had one!
    • Yes!


      Linux: Oh man the harddrive must have died (or the power supply if there is visible smoke).
      Windows: I need to reinstall one of these days.
      Seriously, the only time I have had a linux box crash lately is if the harddrive died or some other hardware (power supply, bad simm) problem. My frigid home Windows 2000 box however is begging me to reinstall soon; it keeps randomly freezing up on me.

    • I wonder if different OS crashes induce different responses?

      Yes, of course. When Linux crashes on me, I start looking for hardware problems (and most often than not, I find them!). When Windows crashes, I just think "well, it's Windows", reboot, and continue. When Mac OS X crashes... I don't know, I think I've never seen it crash. I use my iBook far less than my PC though.
    • crash different. [ifilm.com]
  • Deep fryer? (Score:5, Funny)

    by Demon-Xanth ( 100910 ) on Wednesday March 30, 2005 @04:04PM (#12092292)
    How the hell do you destroy a deep fryer? I worked at a restraunt, of all the stuff in the place the deep fryer was like a burning pit from hell. It was something that CAUSED destruction but never took it!
  • by zerkon ( 838861 ) on Wednesday March 30, 2005 @04:05PM (#12092297)
    I hit/swear at/sweet talk my computer all day long...
  • by DustMagnet ( 453493 ) on Wednesday March 30, 2005 @04:05PM (#12092298) Journal
    I hit the monitor, not the computer. I've never gone as crazy as this guy [google.com].
    • by Chordonblue ( 585047 ) on Wednesday March 30, 2005 @04:34PM (#12092765) Journal
      I once had a customer (back in my small computer business days) who had bought a brand new, top of the line 486 Acer laptop. It came complete with a cool-ass trackball and COLOR screen!

      Anyway, after a few days, the trackball started sticking on the guy and he called us. We cleaned it, but it would still stick - and he was starting to get pissed. We called Acer and got the usual tech runaround where they insisted they would get back to us. The customer finally called them and they told him the same thing - they never did.

      So one fine morning at breakfast, the guy sits down with his laptop and cup of coffee in the kitchen and the trackball sticks on him again. Not just a little glitch either, I mean the pointer simply isn't moving. With one sweep of his hand, the coffee cup goes flying and smashes to small pieces on the floor. His wife looks the mess with disgust and says, "Why don't you take out your aggression on your computer instead?"

      And the guys yells, "Yeah? Well, I think I will!" And slams the laptop to the ground and starts JUMPING UP AND DOWN ON IT!

      Sheepishly, the guy comes back to us with the laptop in many pieces and tells us this story (and we had to try not to laugh about it). We called Acer, and finally got through to the president of the company and explained what happened. Believe it or not, Acer profusely appologised and sent us a brand new model (sans trackball of course)!

  • I had a friend that would always punch the monitor (ouch!). I told him that was probably not the best thing he should do when he gets upset at the computer.
    Does this remind any of you of that video that was circulated years ago, with the guy in the cubicle going nuts on his computer, and throwing it at the wall, outside of his cubicle?
    < quiet & devious > "I'll burn this place down one day."
  • Crash Landing (Score:4, Interesting)

    by Doc Ruby ( 173196 ) on Wednesday March 30, 2005 @04:06PM (#12092322) Homepage Journal
    Where does the computer's "mind" go when it "crashes"? I always thought that it was JMP'ing between two memory addresses pointing at each other, maybe with some garbage between, or maybe it HALTs. What is the CPU actually doing right after the computer is crashed?
    • by Nifrith ( 860526 ) on Wednesday March 30, 2005 @04:13PM (#12092432)
      Where does the computer's "mind" go when it "crashes"?

      It uses it's last remaining CPU cycles to sing a song.
      "Daisy, Daisy, give me your answer do..
      "I'm half-crazy, all for the love of you,
      "It won't be a stylish marriage,
      "I can't afford a carriage,
      "But you'll look sweet, upon the seat
      "Of a bicycle built for two."

      Either that, or display the BSOD on Windows.
    • Re:Crash Landing (Score:5, Informative)

      by Have Blue ( 616 ) on Wednesday March 30, 2005 @04:28PM (#12092657) Homepage
      It disappears; the system is completely halted. You only continue to see the screen image because the video hardware continues to read the contents of VRAM and send it out the display port.

      Peripherals that use hardware passthroughs can have amusing responses to a system crash... When an old machine that had a TV card froze up, the video and audio would continue playing (the video was put onscreen as a hardware overlay on a key color, and the audio was handled by the PCI card). The audio would continue to play as the system rebooted, only stopping when the computer got around to loading the TV card's driver which reinitialized the hardware.
    • Re:Crash Landing (Score:5, Informative)

      by pclminion ( 145572 ) on Wednesday March 30, 2005 @04:54PM (#12093038)
      What is the CPU actually doing right after the computer is crashed?

      It depends on a lot of things. If the crash is due to a hardware failure, the machine might hang inside a device driver, waiting for an IO acknowledgement that will never come. Sometimes the OS deliberately halts the machine, such as when it receives a double-fault inside kernel space. Back in the DOS days, a bad address (usually a result of a buffer overflow) would shoot the machine into la-la land, executing random garbage until it either reached a HLT instruction or got stuck in a loop.

      Again, in the days of DOS, it was tons of fun when you accidentally used a far NULL pointer, since that meant overwriting the interrupt vector table -- the next time a timer interrupt came in (18.2 times a second, to be precise) the CPU would happily fly off into dreamworld.

      On most MODERN operating systems, however, the system deliberately halts itself as soon as it realizes that something is terribly wrong. The risks of executing random code are simply too great.

  • Has got to be hard drives.

    The day hard drives are replaced by 'solid state' technology will be the end of the frustrations not to mention the last chain of slowness of computers.

    Something like FlashRom or Magnetic Memory hopefully.

    • Crappy power supplies and dead CPU fans are the other ones I have run into. I have noticed that newer disks seems to junk out more often than older disks. I still have tons of older working drives, but the new ones seem to drop like flies. And this is why RAID is such a nice thing. Once we go beyond moving parts maybe PCs will run forever.
    • Cost.

      For now, the major reason keeping solid-state machines from taking over other media is cost. A 200 GB HDD costs about $100. 200 GB of flash will run you about $20 000. Plus, flash can only be re-written a limited number of times. It's 10k - 100k times, but then it's "lights out" for your SS media.

      Hmm. I wonder what Joe Consumer will buy, considering they can't even put any quality into the drives, lest the cost goes up and JC doesn't buy it.
    • Has got to be hard drives.

      You work for Microsoft don't you?

    • you can have that now.

      BTW, those solid state hard drives you wax poetically about being so reliable....

      oops, they suddenly have dead storage locations. or the battery backed ram versions have their Li-ion battery die losing everything.

      I've used solid state hard drives in embedded systems for a decade now and they are not what you want.

      BTW, a 10 gig SS drive costs more than the fastest wintel computer you can even dream of costs.

      Solid State drives.... Expensive, and not as reliable as you think.

      they ma
  • installing Linux. Solves most of my problems.
  • Virus = very yes!

    WHAT?!

    FLAGRANT SYSTEM ERROR:
    The System is Down. I dunno what you did, moron, but you sure screwed everything up.
  • by Scrameustache ( 459504 ) on Wednesday March 30, 2005 @04:08PM (#12092359) Homepage Journal
    Among the numbers, 7% of those surveyed hit the computer, 13% yell at first, and another 13% try to "sweet-talk" their computer.

    It's like beating a dead horse, but without the smell.
  • On my Powerbook laptop, and SuSe desktop, I panic when my system crashes.

    Why? With OS X and Linux, its usually a hardware failure.

    Which is a pain in the wallet.

    On Windows, you hear people talking about crashses all the time, but the answer is always just to reinstall Windows.

    Well, 1% of the time its a hardware failure.
  • Crash (Score:2, Insightful)

    by Anonymous Coward
    In case of a crash, I still have a stash of old dead-tree pr0n.
  • by autosentry ( 595252 ) on Wednesday March 30, 2005 @04:12PM (#12092420)
    In college, I used to keep tally of people who attacked their phones when receiving bad news. It's fascinatingly sad to watch: "The phone gave me bad news! I must destroy the phone!" By the end of the year, I swear I had a total of 35 confirmed phone attacks--but it was probably way above that.
    • by Dread_ed ( 260158 ) on Wednesday March 30, 2005 @09:01PM (#12095841) Homepage
      I have twice attacked a phone in my lifetime.

      Once was when my girlfriend's mother caught us having sex in high school. The phone call that initiated the phone-bashing incident was about 2 hours after that when I got to hear her mother telling her what to say:

      Mom: You can never see him again....

      Ex-Girl: I can never see you again...

      It was like a soap opera with the Jedi mind trick worked into it. Funny and distressing at the same time. The phone met with an unfortunate rapid deceleration incident after contacting a brick wall at a high rate of relative velocity.

      The second phone attack was much more fun. I was sleeping in a twin bed, next to the wall, with my girlfriend on the outside of the bed next to me.

      In the pitch black of night there is a terrible shriek. My mind is clouded, dim, and limbic from sleep; enraged and disoriented by this hideous sound that keeps repeating itself. It screams once, twice, then on the third keening screech I launch myself over my sleeping girlfriend and land on top of the offending THING. I have absolutely no idea what it is that is making the noise, but I am driven insane with anger that it won't stop. The room is pitch black so I have to feel the screaming thing to find a way to make it stop. I grab it wholly in my hands and start to roughly search for a weak point, squeezing it hard all the while in vain hopes that it will choke and stop. Suddenly I feel a small tail-like thing in my hands and realize with grim and ecstatic joy that I have discovered its weak spot. I grab it, and as it yells again I begin to yank furiously on the tail, over and over.

      Unfortunately I have begun to wake up now and by the time I realize just exactly what is going on I am sitting there in the dark, naked, with a phone in one hand and a frayed phone cord in the other, grinning like a madman but with the dawning realization that I have just killed with primal rage...my telephone. My girlfrind turns on the light about this time and looks at me, starteled. Then she fixes me with that LOOK. You might know the one. It is like she is never, ever gonna consider me fully human again, but dosen't want to let me know that she is thinking this in, just in case I decide to fulfil her basest opinions of me.

      It still cracks me up to think of how I slaughtered a telephone in my sleep.

  • by }InFuZeD{ ( 52430 ) on Wednesday March 30, 2005 @04:12PM (#12092425) Homepage
    "There was one restaurant manager who was so upset with his laptop that he threw it into deep fryer," Norman said.

    Cave man throw laptop into deep fryer. No need use the.
  • by Flavio ( 12072 ) on Wednesday March 30, 2005 @04:12PM (#12092427)
    The pervasive use of Microsoft products makes people believe crashes are an intrinsic characteristic of computers, almost like a necessary evil.
    Reinstalling all your software, being infected with spyware and having your computer crash daily are part of popular culture. They're seen as events that one just has to live with.
  • How about just bringing the machine back up again, spending a few minutes making sure the same p roblem won't take down the machine again (iff you know the cause), and being happy that you set your editor to autosave every few minutes?

    That being said, my primary machines (Solaris/x86, Mac OS X, Linux/PPC) almost never put me through that, so I don't have to do it often. I can see how one would get upset if it were a weekly/daily thing, though.

  • by ianscot ( 591483 ) on Wednesday March 30, 2005 @04:14PM (#12092461)
    It's interesting to note the subtle "Users are SO counterproductive" tone here. I mean, you have us resigning ourselves to the world we've been forced to live in:
    Another non-violent response is the most popular, he said -- about one-third of respondents said they immediately just resign themselves to loss of the data.

    And then you get the "Let the experts handle this, you just need to pay your protection money" angle:

    Even those consumers who curb their violent impulses tend to do the wrong thing by attempting to fix the problem themselves.

    Finally, we read an open disparagement of "individualism," which is apparently the wrong attitude when dealing with a computer:

    But there's a reason for computer individualism, Johnson suggested. Many consumers don't think to look for help because of the subtle training they have received from overworked and sometimes sarcastic technical support staff.

    Note the last bit -- where the support people are to blame for training people not to ask for help.

    Gee, no mention of the OS involved being responsible for any of this. And where's this story running? MSNBC?

  • by slackerboy ( 73121 ) on Wednesday March 30, 2005 @04:15PM (#12092480)
    From TFA: "few computer users haven't considered tossing a misbehaving PC out an office window at one time or another. One respondent in Norman's study did just that, but left out an important step.

    "His mistake was he forgot to open the window," Norman said.
    "

    Heh, one of the boarding students at my high school had a similar experience. What saved him was that he forgot to unplug the computer!

    So, I think we've all learned some important lessons here. (You know, open the window and unplug the computer before throwing it to the death it so justly deserves...)

  • I recall a case at a major Canadian brewery (think it was Molson, but it might've been Labatt's):

    The sysoperator ran a batch process to reconcile inventory databases. Seeing that nothing was happening, he submitted the batch process again, with the deleterious result being two conflicting processes corrupting the database.

    Half the beer shipments in Canada were put on hold for a few hours while they sorted the mess out.
  • just hit 'stop' and 'restore'.
  • by menace3society ( 768451 ) on Wednesday March 30, 2005 @04:16PM (#12092503)
    What do you do when or if your computer crashes? 1) Hit the computer 2) Swear 3) Coax computer into giving your data back 4) Sigh and reboot 5) drop into kdb 6) Call Cowboy Neal for Tech support Then the comments section could be flooded by Mac/Linux fanboys who say "What? Crash? What's that? My leet system is t3h sold OMGLOLROFL!1! " On second thought, maybe the poll's not such a good idea.
  • I read the initial blurb as:

    Among the numbers, 7% of those survived hit the computer, 13% yell at first, and another 13% try to "sweet-talk" their computer.

    I was wondering for a moment how many failed to make it.
  • If I do something stupid (real-life example: rm -rf /mnt/floppy/ * when the CWD is ~): Hands into face. Scream or cry.

    If the system does something stupid that makes me lose data (hasn't happened since I switched): Hit the machine. Hit something else. Repeat until tired.

    If the system just crashes: Meh. I can fix this.
  • by TuringTest ( 533084 ) on Wednesday March 30, 2005 @04:26PM (#12092635) Journal
    That's one of the most pervasive design errors in today computers. Really, a good computer design should trear user input as sacred - because everything else can be recomputed, but user data is unique and precious.

    Come on guys. We have transactional databases, we have huge space in hard disks, we have no reason to lose a single keypress from the user. Do we enjoy having jokes on how people react when all their work of five hours is lost forever? Is "press the Save Button often" the best solution we can engineer?
  • causes, causes (Score:3, Insightful)

    by l3v1 ( 787564 ) on Wednesday March 30, 2005 @04:27PM (#12092644)
    who was so upset with his laptop that he threw it into deep fryer

    Thing is, some software developer-vendor companies [no, I won't name any] achieved a somewhat outrageous point where sixpackjoes think that when a software error causes a hardware hangup and data loss (and a _huge_ part of hangups is caused by bad software, that including drivers) then the whole stuff (computer, laptop, ...) is faulty and no wonder they will let their anger out on it. It's the typical "throw out the baby with the bath water" effect.

    But what else can be expected in the world where the blue "e" still means "internet" for the vast majority.

    Thing is, IMHO, this is not their fault. In an ideal world the people should not experience any such drawbacks even if they don't know the difference, and don't know that sw and hw are not the same and are not glued together for eternity.

    And the argument "don't use that SW or OS, use this another" isn't going to work in such cases, and it shouldn't either, because they don't care about such things: they paid a lot of cash for the damn thing, and they - rightfully- expect it to work at least as flawlessly as other "home appliances". They don't - be the cause HW or SW - and well, that is usually hard to explain to the average grandma next door.

    And now, at the end, after trying hardly to be quite impartial, I have to tell: if I don't count hw failures (not so often, I handbuild my machines and I'm good at it), I've been in heaven since I trusted my data to my debian box on xfs for quite a few years.

  • I've never seen (Score:3, Interesting)

    by northcat ( 827059 ) on Wednesday March 30, 2005 @04:31PM (#12092711) Journal
    I've never seen anyone do any of that when their computer crashed. Or heard of it. Other than in movies. But then, I don't live in any of the countries (Read: USA) where the 'research' was conducted.
  • by mcc ( 14761 ) <amcclure@purdue.edu> on Wednesday March 30, 2005 @04:37PM (#12092797) Homepage
    One restaurant manager who was so upset with his laptop that he threw it into deep fryer. That destroyed the laptop ... and deep fryer, too

    Yes, but how did it taste???
  • Blame someone else (Score:4, Interesting)

    by ZorbaTHut ( 126196 ) on Wednesday March 30, 2005 @04:52PM (#12093008) Homepage
    I admined a high school computer lab for a while. We had a bunch of Win98 boxes with very flaky hardware - out of 15 machines I usually had to reformat and reinstall one every week or so. We did have a linux box for permanent storage, but largely, the proper solution to file storage was "bring a floppy" or "email it to yourself" or "upload it to geocities".

    It's worth pointing out that there were signs all OVER the room, including one on each computer, reading "do not save your work on this computer, save on the Linux server or ask a tech for help".

    And so inevitably, one day a computer melted down as usual (Windows just wouldn't boot) and, as was usual at this time, I didn't bother trying to fix it because it just wasn't worth it. Wipe, reinstall, done.

    And then a day or two later I ended up with a teacher yelling at me because someone had written a paper on that computer and, natch, saved it on the hard drive, despite all the warnings. She demanded that I retype it from him ("retype"? Turned out he'd written it on paper, then merely typed it in on the computer - he still had the original!) and I refused.

    It's worth pointing out that I wasn't just a volunteer. I wasn't even an official volunteer. They had no real admins at this computer lab - I was just a highschooler who had gotten tired of only having two working computers out of 20, and had taken it on myself to make the lab work again.

    But no, apparently just keeping the lab working, linux box and all, wasn't enough. Now they wanted me to copy all possible data anyone could want off the hard drive, and keep it forever. Including favorites, other apps, documents - everything.

    (Which I said "no" to, and also said "no" when they decided to require a two-week paperwork process for fixing any computer, and eventually they kicked me out of the lab and half the computers were broken in a week. Lab never was the same after that.)

    But there you have it. Lost data? Don't say "oh, I was warned this wasn't a good place to save things." Don't say "well, shit happens, I'll go retype it from my paper version." Just try to make someone else redo it for you.

    Pfft. People.
    • When I was at university, the non-essential stuff on the local hard drive was wiped clean every time someone logged out.

      Seems the solution isn't to say "You *might* lose your data on this machine"; it is to have a sign saying "All your data on the C: drive *will* be erased when you log off of this machine- please store on drive H:". Or whatever.

      (It might be desirable to have a warning allowing the user to transfer their locally-stored data to their online drive space when they log out. Maybe not..)

      Any
  • by Dutchmaan ( 442553 ) on Wednesday March 30, 2005 @05:03PM (#12093161) Homepage
    "One restaurant manager who was so upset with his laptop that he threw it into deep fryer."

    One laptop computer $1500
    One commercial deepfryer $3000

    The realization that not only have you destroyed your computer, but also a vital means to your restaruants busniness and your business and personal information due to a split second of impulse anger.... priceless
  • by supercowpowers ( 834391 ) on Wednesday March 30, 2005 @05:09PM (#12093238)
    Personal Experience

    True story, the deadline for a paper I was writing was closing in fast (i.e. the next time the sun comes up). I had compiled a ton of raw research in a single file, "notes.txt", and was in the process of going through it, combining redundant data, and copy/pasting in a logical order into a second file, "outline.txt" to base the first draft off of.

    I forget exactly what it was, but one of my (nonessential) programs was acting up. I went into the task manager and futzed around a bit until I got it killed.

    All was well....I thought.

    Running on nothing but caffeine and determination, I wasn't in the clearest state of mind. Turns out that I had managed to kill the text editor I was using on outline.txt also, and I hadn't saved my changes for a while...oops...

    My raction went something like this...
    • Denial. I truly cannot believe what happened. "What? I can't seem to find the outline...surely it's in the taskbar here somehwere...let me look again...I know I'm right. I'm always right. The computer is perfect. This can't be"
    • Rationalization (aka wild speculation). I try to think of 20 explanations for what went wrong and what I can do to fix it, all within half a second or so. "OK so it's not in the taskbar maybe there's an obscure bug such that it's not in the taskbar but the process still exists? surely that's it! let's see in the task manager here...what? I can't see it? I'm sure it's in there somewhere let's look again...not there? OK, I'm sure it automagically saved the file after every single keypress! I'm good to go..."
    • Stupidity. I sit staring at the screen drooling for a few seconds.
    • Acceptance and Pacification. "OK, so I screwed up. It's ok, I still have 5 more hours, I know I saved it recently, I'm fine this will only take 5 minutes to redo." I continue to stare at the screen and take deep breaths and feel at peace with the world for some strange reason.
    • Damage Assessment. This is the ugly part, when I go back and look at the most recent version of the file and discover that it's only 5 lines long! Hilarity, violence, and gratuitous foul language ensues. My feelings are a combination of panic and pure rage.
    • Recovery. I go back to acceptance and pacification for a bit, and work up the courage to start working again. Half an hour later I'm back where I started, albeit with half an hour less time.

    This is actually the most complicated reaction to a crash I've had that I can think of. It seems like my reactions vary wildly depending on the situation...

    For crashes with less severe consequencs, or ones that are completely obvious (power failure, etc), I usually jump straight from normalcy to damage assessment. Afterwards, anger comes first and then reflection on what caused the crash.

    Sometimes I'm almost completely calm. This is usually when I'm already expecting Bad Stuff to happen, I've already accepted the consequences and know what I'm going to do. The last time I had a hard drive crash on me, I got a little worked up because I wasn't expecting it to happen right then, but it was an older drive and I had long since moved anything irreplacable off of it.

    An Attempt at Insight

    Remember though that people like you and I understand more about computers than most people, and we don't tend to focus our anger on the computer itself. A lot of people have no idea how computers work, they might as well run on fairy dust and wishes for all they care, so when they experience problems they feel helpless, they get mad at the computer, "ugh...computers suck they always fuck up like this and they're so hard to use", which results in the stories of people deep frying computers. The average nerd doesn't feel so helpless, he thinks of computers more as tools that he has complete command over, not insurmountable obstacles to his life, so he's probably not as likely to da

  • by javaxman ( 705658 ) on Wednesday March 30, 2005 @05:20PM (#12093367) Journal
    Here's the hardware abuse [rinkworks.com] link, I don't think it's shown up here yet.
  • by DarkGamer20X6 ( 695175 ) on Wednesday March 30, 2005 @05:36PM (#12093549)
    Last time my computer crashed (thanks to Win98), I responded by meeting my first girlfriend and making out with her for hours.

    Now I run Linux on my PC... I guess this means I'll never have another girlfriend. :'(

Solutions are obvious if one only has the optical power to observe them over the horizon. -- K.A. Arsdall

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