Googling for ATM Master Passwords

default DOLLAR writes to mention an eWeek article following up on the ATM reprogramming scam pulled in Virginia Beach last week. A security researcher in New York has used a YouTube video, a few Google searches, and other legal methods to discover the master passwords to thousands of ATMs across the country. From the article: "Dave Goldsmith, founder and president of penetration testing outfit Matasano Security, in New York, did not say how he obtained the operator manual--which contains master passwords and other sensitive security information about the cash-dispensing machines--but an eWEEK investigation shows that a simple Google query will return a 102-page PDF file that provides a road map to the hack."

Giddy-up!

[Logiksan (947439)]

*runs off to Google and YouTube as fast as his little fingers will take him*

Re:Giddy-up!

[russ1337 (938915)]

Well you can always find more interesting things by doing a Google search for: [Confidential "not for public release"] Like this [google.com]

This technique was posted on Boing Boing and Bruce Schneier a couple of weeks ago. Still. Plenty of good stuff out there.

Re:Giddy-up!

[Marxist Hacker 42 (638312)]

Besides, I was wrong- only the PDF for THAT SPECIFIC MODEL has been removed. Operators manuals for hundreds of other ATMs still are up....

Re:Giddy-up!

[dan828 (753380)]

Kids these days got it easy. In my day you had to spend hours digging though dumpsters, now you just click a couple of buttons. What is the world coming to?

Re:

[Takumi2501 (728347)]

In the snow? Uphill both ways?

Re:

[Marxist Hacker 42 (638312)]

Are you from HP?

Trivial search - and the password is....

[rblum (211213)]

12345

Oh wait. That's my ATM PIN.

Re:Trivial search - and the password is....

[1010110010 (1002553)]

1 2 3 4 5? That's the combination an idiot would have on his luggage!

Re:Trivial search - and the password is....

[JesseL (107722)]

That's the combination to my luggage!

Casino

[Enderandrew (866215)]

I recently did IT for the largest casino company on the planet. I was dual-property and responsible for two casinos. The master code that would open the keyboxes and get you keys to anywhere in the casino was 654321. And people told each other all their passwords and such all the time.

I couldn't believe it.

Re:

[RobertB-DC (622190)]

I recently did IT for the largest casino company on the planet. I was dual-property and responsible for two casinos. The master code that would open the keyboxes and get you keys to anywhere in the casino was 654321. And people told each other all their passwords and such all the time.

In that environment, they probably could have kept the lids to the keyboxes open and illuminated with flashing neon signs. Anyone foolish enough to try to pull off some sort of heist, with all those cameras and undercover sec

Re:Casino

[Enderandrew (866215)]

Very true. The only inch of that casino not covered by cameras was the IT offices. Survailence wasn't allowed to look over my shoulder, because they could see passwords and sensitive data that way. We had cops, investigators and state regulators on property.

Casinos prosecute is you steal $5 from them.

Re:Casino

[TopShelf (92521)]

That's a perfect illustration of how technological devices are only a small part of security. Having solid policies that are actually followed means every bit as much, if not more. From TFA:

"This isn't a vulnerability," Goldsmith explained. "It's someone exploiting a policy weakness, where ATM owners install these things and never change the default password."

All that's in the PDF is the default password, following a warning in BIG BOLD TYPE saying that you need to change the default password before deploying the machine. Would they put in a new combination lock on their vault and leave a combo of 1-2-3? I should hope not...

Re:Casino

[MindStalker (22827)]

But what really confuses me is WHY is there access ability from the user keypad. I mean geez. There is a back panel on all ATMS that has a keylock for adding cash and programming the machine. Putting the ability to do ANYTHING but normal user functions from the front keypad just smacks of stupidity.

Re:

[djdavetrouble (442175)]

The master code that would open the keyboxes and get you keys to anywhere in the casino was 654321. And people told each other all their passwords and such all the time.

And that is how it all happened. [imdb.com]

Key Badges

[BobBoring (18422)]

Use to be we'd just wander through the cubage and when we had collected two or three "abandoned" cards from machines, we'd copy the faces of the cards. Then we'd give them to department supervisors for security violation write ups. We'd keep the copy to make sure the supervisors write them up. We suspended the accounts after two violations. If the offenders didn't have a Letter of Counciling on file in 10 working days, we had to write up the supervisors and suspend their accounts until their up-chain managers filed the right paper work to re-enable the account.

After a couple of years of irregularly spaced walk throughs of the cube farm and countless email 'reminders' about computer security we gave that up.

We got tire of being called the 'net nazis' and worse.

Now we just take the badge out of the machine and walk it down to the security desk and tell them we found the on the floor in the bathroom. If we feel bitchy we trash the card or shred them then the 'somebody else problem' effect kicks in.

Re:

[Some_Llama (763766)]

"But our government insists that organized crime doesn't exist, while at the same time having a division to track organized crime! I'm so confused!"

Well it is BECAUSE they have a division to track organized crime that it doesn't exist, just like how since there is a war on drugs, drug use is virtually non-existant anymore...

Remember when you could go to a concert and see people smoking pot? Or you could find it in high schools, or any night club? Now it's almost impossible to find and if you did (besides be

Re:

[Eivind Eklund (5161)]

Irony, n: Somewhat like iron. See Goldy, Silvery.

Aha!

[The Grey Clone (770110)]

We've finally found that mysterious step 2!

We're rich!! We're rich!!!

[queenb**ch (446380)]

Phhhtttt!!!

That's to all of you who made fun of us geeks!

*Rude Hand Gesture*

That's for every bully who ever shoved someone into a locker during PE.

Due to our superior ability to manipulate poorly secured cash dispensing devices, we shall now rule the world!

First the treasury...then the military. World domination cannot be far behind.

2 cents,

QueenB

Re:We're rich!! We're rich!!!

[lomedhi (801451)]

2 cents,

Please enter a multiple of $5 or $20.

Nine Days....

[Mr.Scamp (974300)]

The machine gave $20's for $5's for NINE days after it was reprogrammed before someone commented on it. God Bless America.

Re:Nine Days....

[geekoid (135745)]

Yes.

It's called honesty and ethics.
But if you leve your car door unlocked, and someone takes it, I'm sure you won't mind, since it was your 'fault'.

Google query

[szembek (948327)]

So what was his "simple Google query"?

Re:

[Talondel (693866)]

I don't know what his was, but the one I used was:

atm operator manual

It returned a fair number of, well, ATM Operator Manuals in .pdf format. Most seemed to include the default master operator password. Took me about 3 minutes.

Re:

[MDMurphy (208495)]

This will work:

Tranax Mini-Bank "Transaction Setup" .ca

All from the article, they even put the quotes around "transation setup" for you. Didn't see .ca but did mention it was a Canadian reseller.

WOW

[Anon-Admin (443764)]

Wow that is cool, it was a quick search and I found it!

It says that to enter the management screen you hold the key and press one. Then the default UID is 00 and the default password is 12345 so you should enter 0012345 into the prompt.

I am off to the ATM down stairs. I could use a little extra cash.

Re:

[davidmcn (606752)]

You know, I assumed that you were joking about the password, I was thinking there is no way the default password could be 0012345....then low and behold, right there in the doc, there it is....

Re:

[Anon-Admin (443764)]

$1.25????

Heck the ones around here charge $2.25 and then your bank adds another $1.75 for the transaction.

If the ATM is in a remote location or a special event the ATM charge goes up. The last gun show I went to, the ATM was charging $9.56 per transaction. If I could have left and came back with out having to pay the $15 door fee I would have gotten the money from some where else.

"Gawd, Idiots!"

[patrixmyth (167599)]

Here I was thinking that the problems with voting machines had to be intentional, since ATM's were so much better secured. Now that I find out that a keystroke combination on the interface of an ATM will bring up a GUI to reprogram the machine, protected only by a default password, I can rest assured that the world is not as shrouded in conspiracy as I feared. It's just full of very very very (very very very very very) stupid people. Now, watch as one of these aforementioned idiots elected to public office blames this on Google.

And what you have to remember

[Sycraft-fu (314770)]

Is that voting and ATM machines have very different security requirements. An ATM needs only be secure against people breaking in to it. So presuming the bank isn't stupid enough to leave the password as default, it accomplishes that pretty well. It doesn't need to be secure from the bank. The bank can lie to the ATM machine or tamper with its data if they want, it's just not in their interest. However voting machines are different. Here the data needs to be secure against tampering from everyone, including

Why dont you require a hardware key?

[martonlorand (938109)]

Even basic Cash registers require a key to be plugged in turned to to step into manager or some other mode. Why wouldnt those ATM-s require that the case would be open and a key sticked in to go in programming mode... Can you do a memory owerflow hack into the software ower the keyboard? >Othervise I dont understand how could you get the machine out of normal state and put it in programming mode. If it is build in the software - dude - fire the security and software development team... Thats just crazy to have a possibility like that without some harware security check...

there's enough clues in the article.....

[nblender (741424)]

For this one you have to carefully RTFA. You actually have to do it. Not just pretend. A simple google search, plus some whois sleuthing to confirm you have the right one, will turn up a company that currently has it's "support.html" disabled (404), but the wayback machine has an old (2005) copy of "support.htm" which has a list of error codes, FAQ, etc, for the machine in question. It's not too much of a stretch to believe that someone put the manual up for download at some point.

No, I don't have the manual. I don't really care either, it was an interesting academic exercise.

Putting the master password in the manual?

[vinn01 (178295)]

Who here thinks that putting the default master password in the manual is a good idea?

This reminds me the of backdoor password that Nortel had for one of its more common PBX's. At least they didn't put it the manual. But it got passed around enough to land on Usenet (in reponse to a problem that a customer was having). In that case, it was worse. It was not a "default" password, it was hardcoded.

Another day, another brain dead corporate password mistake....

The Manual in Question

[GenTaco (908306)]

Honestly people, it isn't too hard to find this manual, the article gives you all the info you need. And no, the manual has not been pulled down from the site...yet.

Try the following search terms:

Tranax 1500 Manual inurl:pdf (and then check the 6th result)

I'm surprised it took so long to realize...

[Ken Hall (40554)]

Back in the early 80's I worked for a company that did third-party service for all sorts of computer-related stuff. We serviced at least two different lines of ATM machines, for competing companies. We had test machines in our training center for the service guys to play with.

Hardware wise, they were the most complicated, Rube-Goldberg-esque contraptions you can imagine. The card readers and bill handlers were the worst. The bill handlers had to be calibrated using real money, so the repair center kept several hundred dollars in cash locked in a safe at all times, and replaced it weekly (the handlers didn't like old bills).

The group I was in was responsible for tracking the software problem reports that came in from the field, and forwarding them to the manufacturers. While I found some of the bugs downright hysterical, or just plain bizarre, others were scary enough to make you consider avoiding the machines alltogether.

Doesn't look like they've learned anything in 20 years.

ATM Industry Association warned them.

[gurps_npc (621217)]

Back in Feb 2005, the ATM Industry Association released a memo or press announcement, found here:

http://www.gasa-cognito.com/media/GASA-ATMIA%20Fra ud%20Alert1.pdf#search=%22atm%20master%20password% 22 [gasa-cognito.com]

It specifically warned the industry that their passwords were getting out and to tell the banks to CHANGE them.

Frankly, I have zero sympathy for the bank that lost cash.

And not much respect for the idiots that did not report it. What, did they think the banks would never find out what happened? That when they did find out, they would not 'correct' the accounts?

Either report it, or get yourself an untraceable card and return.

Many Years of Slashdot

[gewalker (57809)]

Finally, "News I Can Use"

Re:The default password is...

[Talondel (693866)]

Close. Actually it apears that it's 001234. http://www.tritonatm.com/en/service/manuals/07103- 00013C%20(FT5KUsrMan(3.0))file.pdf [tritonatm.com]

Re:The default password is...

[jenkin sear (28765)]

I thought it was up, up, down, down, left, right, left, right, B, A, Start ...

Re:The default password is...

[zenray (9262)]

001234 as stated in the link. But to be fair it also stated in very big bold type that this default master password should be changed. The fact the master password remains unchanged is a user error in the setup and not a design flaw. Every master password not changed was left that way by 'somebody'. That 'somebody' needs to sued (or beaten severly about the head and shoulders with a security clue stick) for allowing easy access to the money. Unless they were ordered by managment to leave it as defaulted.

Re:The default password is...

[CastrTroy (595695)]

However, should ATMs even come with a default password so that they can be hacked? Shouldn't reprogramming them require using some sort of physical/electronic key thats more difficult for people to get ahold of? If you can reprogram an ATM by walking up to it and typing in any code, regardless of whether it's the default password or not, then the ATM security is terrible. It's one thing to put a default password on a digital cable box for blocking channels, it's another matter entirely to put a default password on an ATM.

Ready-Set -Go

[Analogy Man (601298)]

However, should voting machines even come with a default password so that they can be hacked? Shouldn't reprogramming them require using some sort of physical/electronic key thats more difficult for people to get ahold of? If you can reprogram a voting machine by walking up to it and typing in any code, regardless of whether it's the default password or not, then the voting machine security is terrible. It's one thing to put a default password on a digital cable box for blocking channels, it's another matter entirely to put a default password on a voting machine.

Which one gets fixed first!

Re:

[slashnik (181800)]

This is clearly rubbish.

Stating the bleeding obvious, ATMs contain cash.
All ATM's have keys, combination locks or a mixture of the two.
There is no good reason for the operator mode switch not to be locked away.

Whoever makes these ATMs deserves all the bad publicity that they get.

Re:The default password is...

[John Hasler (414242)]

> Whoever makes these ATMs deserves all the bad publicity that they get.

Might it be Diebold, by any chance?

Re:No password needed..

[avenj (673782)]

That may work for the Irish, but what if you're Russian?

Re:

[Phillup (317168)]

But to be fair it also stated in very big bold type that this default master password should be changed.

Just to play devil's advocate...

That box should have been on the damn cover of the instruction manual instead of 30 some odd pages back (page 19 + the "intro").

Chances are, if it was right in your face... you'd change it.

Re:The default password is...

[Tumbleweed (3706)]

But to be fair it also stated in very big bold type that this default master password should be changed. The fact the master password remains unchanged is a user error in the setup and not a design flaw.

I would say that's incorrect. It should be a trivial matter for the software to be written to REQUIRE the default password to be changed before the machine will actually give out money. Rather like having to immediately change your password when you first login to an account. It's not a difficult concept, and while this is technically a 'lack' of a feature rather than a bug, it's certainly a flaw in design, and a pretty basic one at that.

Re:Wrong manual

[uufnord (999299)]

That's the triton manual. The one mentioned in TFA was a Tranax.

http://www.wegrowbusiness.ca/manuals/Tranax_MB_Ope rator_Manual.pdf [wegrowbusiness.ca]

or from google cache

http://72.14.209.104/search?q=cache:SUoMvavsghUJ:w ww.wegrowbusiness.ca/manuals/Tranax_MB_Operator_Ma nual.pdf [72.14.209.104]

Re:Has to be said

[szembek (948327)]

No but this one is: http://www.diebold.com/ficcdsvdoc/TechPubs/books/T P-820327-001/tp-820327-001-1.htm [diebold.com] that one is. Diebold actually makes really good atms in my opinion. At least as far as the end user interface is considered. The ones my bank uses have a lot of nice features: - can dispense change to the penny - can scan/cash/deposit checks - doesn't make you hit OK after you put in your pin (aren't they all 4 chars long?) - doesn't keep your card until the end of the transaction so you forget it